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This report is optimised for the following outoutput formats:
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Columns
The following columns are provided.
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Criteria Used | Description |
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o.ID = a.OID AND a.ID = b.AID AND o.UsersID IS NOT NULL AND b.dtCallConnect IS NOT NULL AND b.CONNRES = 1 | Total outbound calls made by the selected agents through the selected service numbers and which were connected to the destination within a particular time slice. |
Average Calls Duration
OutboundCallDurationAvg
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Criteria Used
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Description
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o.ID = a.OID
AND o.ID = b.OID
AND o.UsersID IS NOT NULL
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Average duration of outbound calls made by the selected agents through the selected service numbers within a particular time slice.
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Ø Post Call Duration
PostCallDurationMaxPostCallDurationAvg
Criteria Used | Description |
|---|---|
o.ID = a.OID AND o.ID = b.OID AND o.UsersID IS NOT NULL AND b.dtCallConnect IS NOT NULL AND b.PostCallInterval IS NOT NULL AND b.CONNRES = 1 | Maximum Average duration of post calls made at the end of outbound calls made by the selected agents through the selected service numbers within a particular time slice. |
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Max. Post Call Duration
PostCallDurationTotalPostCallDurationMax
Criteria Used | Description |
|---|---|
o.ID = a.OID AND o.ID = b.OID AND o.UsersID IS NOT NULL AND b.dtCallConnect IS NOT NULL AND b.PostCallInterval IS NOT NULL AND b.CONNRES = 1 | Total Maximum duration of post calls made at the end of outbound calls made by the selected agents through the selected service numbers within a particular time slice. |
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Total Post Call Duration
PostCallDurationAvgPostCallDurationTotal
Criteria Used | Description |
|---|---|
o.ID = a.OID AND o.ID = b.OID AND o.UsersID IS NOT NULL AND b.dtCallConnect IS NOT NULL AND b.PostCallInterval IS NOT NULL AND b.CONNRES = 1 | Average Total duration of post calls made at the end of outbound calls made by the selected agents through the selected service numbers within a particular time slice. |
Max. Outbound Call Duration
OutboundCallDurationMax
Criteria Used | Description |
|---|---|
MAX (IF b.dtWhisperEnd IS NULL THEN {b.dtCallEnd - b.dtCallConnect} ELSE {b.dtCallEnd - b.dtWhisperEnd}) WHERE o.ID = a.OID AND o.ID = b.OID AND o.UsersID IS NOT NULL AND b.dtCallConnect IS NOT NULL AND b.CONNRES = 1 | Maximum duration of outbound calls made by the selected agents through the selected service numbers within a particular time slice. |
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Criteria Used | Description |
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o.ID = a.OID AND o.ID = b.OID AND AcdEvents.ID = b.AcdEventsID AND o.UsersID IS NOT NULL AND b.AcdEventsID IS NOT NULL | Total callbacksleft at the end of outbound calls made by the selected agents through the selected service numbers within a particular time slice. See also Value Reference - AcdEventTypes |
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Ø CallBack Duration
OutboundCallbackDurationAvg
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