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| Name | Desciption | Criteria Used | ||||
|---|---|---|---|---|---|---|
Campaign Times - Start | The time stamp when the dialler campaign started. | |||||
Campaign Times - End | The time stamp when the dialler campaign ended | |||||
Call Attempts | The total call time duration. | WHEN a.CONNRES = 1 THEN (a.dtCallEnd - a.dtCallConnect) See also Value Reference - CONNRES | number of calls initated in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nTriesConnected ) + SUM( nTriesNoAnswer ) + SUM( nTriesBusy ) + SUM( nTriesInvalid ) + SUM( nTriesAborted ) + SUM( nTriesAnsweringMachine ) + SUM( nTriesError ) | ||
Call Attempts - Connected | 1 if the call was The total number of call successfully connected to the destionation Else 0the destination in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nTriesConnected ) WHEN a.CONNRES = 1 THEN 1 ELSE 0 See also Value Reference - CONNRES | ||||
Call Attempts - No Answer | 1 if the called The total number of call initated in the current dialler campaign over the selected granularity and within a particular time slice and was not connected because the destination did not answeranswered. Else 0 | SUM( nTriesNoAnswer ) IF a.CONNRES = 2 THEN 1 ELSE 0 See also Value Reference - CONNRES | ||||
Call Attempts - Busy | 1 if the called The total number of call initated in the current dialler campaign over the selected granularity and within a particular time slice and was not connected because the destination was busy. Else 0 | IF a.CONNRES = 3 THEN 1 ELSE 0 See also Value Reference - CONNRES | SUM( nTriesBusy ) | |||
Call Attempts - Invalid | 1 if the called destination number was either Unallocated (unassigned) or the destination rejected the call of the destinaion number format is invalid. Else 0 | IF a.CauseCodesID IN ( 1, 21, 28) THEN 1 ELSE 0 See also Value Reference - CauseCodes | ||||
Call Attempts - Aborted | 1 if the outdial was aborted. Else 0 | IF a.CONNRES = 4 THEN 1 ELSE 0 See also Value Reference - CONNRES | ||||
| The total number of call initated in the current dialler campaign over the selected granularity and within a particular time slice and was not connected because the destination number was invalid. | SUM( nTriesInvalid ) | |||||
Call Attempts - Aborted | The total number of call initated in the current dialler campaign over the selected granularity and within a particular time slice and was not connected because the call was rejected by the destination. | SUM( nTriesAborted ) | ||||
Call Attempts - Ans. Machine | 1 if the call ended for any other reason. Else 0 | IF a.CONNRES NOT IN (1, 2, 3, 4) AND a.CauseCodesID NOT IN ( 1, 21, 28) THEN 1 ELSE 0 See also Value Reference - CONNRES and Value Reference - CauseCodes | The total number of call initated in the current dialler campaign over the selected granularity and within a particular time slice and was not connected because the destination number was invalid. | SUM( nTriesAnsweringMachine ) | ||
Call Attempts - ErrorName of the service number through which the call was made. | The total number of call initated in the current dialler campaign over the selected granularity and within a particular time slice and was not connected because an error occured. | SUM( nTriesError ) | ||||
Contact Results - Done | Either 1 if the type of Total amount of the the result code | set is" | Donedone" | or 0 if another typewas | chosend instead or empty it no result code was set.WHEN DiallerContactsHistory.DiallerResultCodesTypesID IS NULL THEN NULLset in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nContactsDone ) |
Contact Results - Aborted | Either 1 if the type of Total amount of the the result code | set is"Aborted" | or 0 if another typewas | chosend instead or empty it no result code was set.WHEN DiallerContactsHistory.DiallerResultCodesTypesID IS NULL THEN NULL WHEN DiallerContactsHistory.DiallerResultCodesTypesID = 2 THEN 1 ELSE 0 | set in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nContactsAborted ) |
Contact Results - Appointment | Either 1 if the type of Total amount of the the result code | set is"Appointment" | or 0 if another type was chosend instead or empty it no result code was set.WHEN DiallerContactsHistory.DiallerResultCodesTypesID IS NULL THEN NULL WHEN DiallerContactsHistory.DiallerResultCodesTypesID = 3 THEN 1 ELSE 0 | was set in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nContactsAppointment ) | |
Contact Results - Delay | Either 1 if the type of Total amount of the the result code | set is"Delay" | or 0 if another type was chosend instead or empty it no result code was set.WHEN DiallerContactsHistory.DiallerResultCodesTypesID IS NULL THEN NULLwas set in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nContactsDelayed |
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