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This report indicates how many inbound calls were routed through the selected ACD groups and how many time each selected transaction code from the 20 available was set in a particular time slice.
Output Formats
This report is optimised for the following output formats:
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Column
Legend
Table | Alias |
|---|---|
StatisticsPartO (See also Table Reference - StatisticsPartO ) | o |
StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
Calls Offered during Opening Hours
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