B - AcdGetPostCalls_Agent Criteria Used (see also B - ACD Agents KPIs ) | Description |
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b.PostCallInterval > 0 b.CONNRES = 1 | Total number of time inbound calls distributed to agents and outbound calls distributed to the destination within a particular time slice were in status manual postcall and/or automatic postcall after the call end. See also Value Reference - CONNRES |
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