AcdB - AcdGetAgentAnsweredCalls_Group
Criteria Used (see also Statistics - KPIs ACD Groups KPIs (AcdB)) | Description |
|---|---|
acdb.bOutbound = 0 acdb.dtAgentConnect IS NOT NULL b.CONNRES = 1 | All inbound calls which entered an ACD group within a particular time slice and were successfully connected to an agent.Value Reference - AcdGroupActionTypes |
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