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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetTalkingDurationAgent_Group

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

IF (b.dtWhisperEnd IS NULL) THEN

sum (b.dtCallEnd - b.dtCallConnect)

ELSE

sum (b.dtCallEnd - b.dtWhisperEnd)

WHERE

acdb.bOutbound = 0

AND

b.CONNRES = 1

AND

b.dtCallConnect IS NOT NULL

Total call time of the current agent in the ACD group(s) in with he was logged in within a particular time slice.

See also Value Reference - CONNRES


Sv translation
languagefr

AcdB - AcdGetTalkingDurationAgent_Group

Critères utilisés (voir aussi AcdB - KPI des groupes ACD)

Description

IF (b.dtWhisperEnd IS NULL) THEN

sum (b.dtCallEnd - b.dtCallConnect)

ELSE

sum (b.dtCallEnd - b.dtWhisperEnd)

WHERE

acdb.bOutbound = 0

AND

b.CONNRES = 1

AND

b.dtCallConnect IS NOT NULL

Temps d'appel total de l'agent

sélectionné

actuel dans le(s) groupe(s) ACD

avec lequel il est

dans le(s)quel(s) il a été connecté dans une tranche de temps particulière.

Voir aussi Référence de valeur - CONNRES