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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetShortHangupsQueue_Group

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

acdb.bOutbound = 0

acdb.dtGroupEnd IS NOT NULL

acdb.dtQueueStart IS NOT NULL

acdb.dtAgentConnect IS NULL

(acdb.dtGroupEnd - acdb.dtQueueStart) < shortHangupsQueueTimeLimit

The total number of inbound calls that entered the queue of an ACD group within a particular time slice and ended before the defined shortHangupsQueueTimeLimit.


Sv translation
languagefr

AcdB - AcdGetShortHangupsQueue_Group

Critères utilisés (voir aussi AcdB - KPI des groupes ACD)

Description

acdb.bOutbound = 0

acdb.dtGroupEnd IS NOT NULL

acdb.dtQueueStart IS NOT NULL

acdb.dtAgentConnect IS NULL

(acdb.dtGroupEnd - acdb.dtQueueStart) < shortHangupsQueueTimeLimit

Nombre total d'appels entrants qui sont entrés dans la file d'attente d'un groupe ACD au cours d'une tranche de temps particulière et qui se sont terminés avant le shortHangupsQueueTimeLimit défini.