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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetQueueNoImmediateDiestributelCalls_Group

Criteria Used (see also AcdB - ACD Groups KPIs )

Description

acdb.bOutbound = 0

acdb.dtQueueStart IS NOT NULL

acdb.dtDistributeStart IS NULL

(acdb.dtDistributeStart - acdb.dtQueueStart) > ShortHangUpSeconds

All inbound calls which entered an ACD group within a particular time slice, where the caller waited inside the queue before an agent or the destination answered the call.


Sv translation
languagefr

AcdB - AcdGetQueueNoImmediateDiestributelCalls_Group

Critères utilisés (voir aussi AcdB - KPI des groupes ACD )

Description

acdb.bOutbound = 0

acdb.dtQueueStart IS NOT NULL

acdb.dtDistributeStart IS NULL

(acdb.dtDistributeStart - acdb.dtQueueStart) > ShortHangUpSeconds

Tous les appels entrants qui sont entrés dans un groupe ACD dans une tranche de temps particulière, où l'appelant a attendu dans la file d'attente avant qu'un agent ou la destination ne réponde à l'appel.