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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetPostCallCount_GroupServiceNumber

Criteria Used (see also ACD Group Service Number KPIs)

Description

acdb.bOutbound = 0

b.CONNRES = 1

b.PostCallInterval > 0

The Total number post calls performed for all incoming calls to destination (b.CONNRES = 1) within an ACD group, a servivice number and a particular time slice.

See also Value Reference - CONNRES.


Sv translation
languagefr

AcdB - AcdGetPostCallCount_GroupServiceNumber

Critères utilisés (voir aussi AcdB - KPI des groupes KPIs du numéro de service du groupe ACD)

Description

acdb.bOutbound = 0

b.CONNRES = 1

b.PostCallInterval > 0

Le nombre total d'appels postés pour tous les appels entrants vers la destination (b.CONNRES = 1) dans un groupe ACD, un numéro de service et une tranche de temps particulière.

Voir aussi Référence de valeur - CONNRES