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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetInTimeHangupCalls_Group

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

acdb.AcdGroupEndReasonsID IN ( 1, 2, 3, 4 )

a.bCallerHangup = 1

acdb.dtAgentConnect IS NULL

acdb.bOutbound = 0

( acdb.dtGroupEnd - acdb.dtGroupStart ) <= HangupSeconds

All inbound calls which entered an ACD group in a particular time slice, which were connected to an agent within (less than or equal to) the specified HangupSeconds, and where the caller exited the group with the reason 1, 2, 3 or 4 .

See also: Value Reference - AcdGroupEndReasons

If HangupSeconds is 0, then this value is set to all calls connected to agents (i.e. HangupSeconds is ignored).


Sv translation
languagefr

AcdB - AcdGetInTimeHangupCalls_Group

Critères utilisés (voir aussi AcdB - KPI des groupes ACD)

Description

acdb.AcdGroupEndReasonsID IN ( 1, 2, 3, 4 )

a.bCallerHangup = 1

acdb.dtAgentConnect IS NULL

acdb.bOutbound = 0

( acdb.dtGroupEnd - acdb.dtGroupStart ) <= HangupSeconds

Tous les appels entrants qui sont entrés dans un groupe ACD dans une tranche de temps particulière, qui ont été connectés à un agent dans (inférieur ou égal à) les secondes de suspension spécifiées, et où l'appelant a quitté le groupe avec la raison 1, 2, 3 ou 4.

Voir ici: Référence de valeur - AcdGroupEndReasons

If HangupSeconds is 0, then this value is set to all calls connected to agents (i.e. HangupSeconds is ignored).