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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetHangupsQueue_Group

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

acdb.bOutbound = 0

a.bCallerHangup = 1

acdb.dtGroupEnd IS NOT NULL

acdb.dtQueueStart IS NOT NULL

acdb.dtAgentConnect IS NULL

The total number of inbound calls which entered a group within a particular time slice and which were hung up in the queue by the caller.


Sv translation
languagefr

AcdB - AcdGetHangupsQueue_Group

Critères utilisés (voir aussi AcdB - KPI des groupes ACD)

Description

acdb.bOutbound = 0

a.bCallerHangup = 1

acdb.dtGroupEnd IS NOT NULL

acdb.dtQueueStart IS NOT NULL

acdb.dtAgentConnect IS NULL

Nombre total d'appels entrants qui sont entrés dans un groupe ACD au cours d'une tranche de temps donnée et qui ont été raccrochés par l'appelant avant le début de la file d'attente.