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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetCallbackVoiceMailBooked_Group

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

bOutbound = 0

AcdGroupActionTypesID in (8, 10, 11, 12)

bCallbackVoiceMailBooked in (0, 1)

All inbound calls which entered an ACD group within a particular time slice, which left the ACD group via an ACD group action of type 8 (Request Callback), 10 (Request Callback 2), 11 (Request Callback or Voice-Mail) or 12 (Request Callback 3) - whether the callback or voice mail was booked or not.

See also Value Reference - AcdGroupActionTypes .


Sv translation
languagefr

AcdB - AcdGetCallbackVoiceMailBooked_Group

Critères utilisés (voir aussi AcdB - KPI des groupes ACD)

Description

bOutbound = 0

AcdGroupActionTypesID in (8, 10, 11, 12)

bCallbackVoiceMailBooked in (0, 1)

Tous les appels entrants qui sont entrés dans un groupe ACD dans une tranche de temps particulière, qui ont quitté le groupe ACD via une action de groupe ACD de type 8 (Request Callback), 10 (Request Callback 2), 11 (Request Callback ou Voice-Mail) ou 12 (Request Callback 3) - si le rappel ou la messagerie vocale a été réservé ou non.

Voir aussi Référence de valeur - AcdGroupActionTypes .