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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetAgentBusyCalls_Group

Criteria Used (see also ACD Groups KPIs (AcdB))

Description

acdb.bOutbound = 0

b.CONNRES = 3

All inbound calls which entered an ACD group within a particular time slice and were not answered because all agent lines were busy.

See also Value Reference - CONNRES


Sv translation
languagefr

AcdB - AcdGetAgentBusyCalls_Group

Critères utilisés (voir aussi KPI des groupes ACD (AcdB))

Description

acdb.bOutbound = 0

b.CONNRES = 3

Tous les appels entrants qui sont entrés dans un groupe ACD dans une tranche de temps particulière et n'ont pas reçu de réponse car toutes les lignes d'agent étaient occupées.

Voir aussi Référence de valeur - CONNRES