ZweckDer Zweck von CONNRES ist es, ein schnelles Ergebnis über das Ende eines Anrufs zu liefern. Hinweis: Wenn Sie sich auf das Ziel beziehen, kann dies bedeuten: Ein Agent, der von der ACD angerufen wird Ein externes Ziel, das von der ACD angerufen wird Ein in einem Verbindungsobjekt in der IVR angegebenes Ziel Ein vom Dialer angerufener Agent Ein vom Dialer angerufenes Ziel
Kurz gesagt, jedes Ziel, das vom System angerufen wird, sei es als Ergebnis eines eingehenden Anrufs oder eines ausgehenden Anrufs (Dialer oder Click to Dial). WerteDie folgenden Werte sind definiert: CONNRES | Meaning Bedeutung Inbound CallsMeaning Outbound | Bedeutung Outbound |
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0 | Caller Hangup The caller hung up the telephone, before the call to the destination was initiated. | Outbound to number not used The initiator (usually the agent) hung up the telephone, before the call to the destination was actually initiated. | 1 | OK Successful call to the destination. | OK Successful outbound call to destination. | 2 | No answer The destination did not answer the telephone. | Number no answer The called destination did not answer. | 3 | Busy The called destination was busy. | Number busy The called destination was busy. | 4 | Caller hangup The caller hungup whilst the call to the destination was being made. | System aborted dial The outdial was aborted. | 5 | ISDN cause A reason other than busy was received from the called destination. | ISDN cause A reason other than busy was received from the called destination. | 6 | Destination hangup The destination hungup during the whisper prompt before caller and destination were connected. | Called party hangup before agent connected The called destination hungup after answering but before the connection to the agent was made. This can be during a whisper announcement if one was configured. | 7 | Error Anerror occurred when calling the destination. | Error Anerror occurred when calling the destination. | 8 | OK, DTMF Hangup Legacy, no longer supported. | Not used | 9 | OK, DTMF Disconnect Legacy, no longer supported. | Not used | 10 | OK, Client Signal Legacy, no longer supported. | Not used | 11 | Voice Mail Legacy, no longer supported. | Not used | 12 | Number Blocked The destination number was blocked in the restricted numbers table. The call was not made. | Number Blocked The destination number was blocked in the restricted numbers table. The call was not made. | 13 | Agent to Agent Transfer Legacy, no longer supported. | Not used | 14 | Agent to External Transfer Legacy, no longer supported. | Not used |
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