CSYMP-120 | Image Added | 12.10.2020 | Dynamic Priority Groups - Callbacks and Click to Call no longer counted | In the supervisor view of the dynamic priority groups - callbacks and click to calls are no longer counted. |
CSTYRIA-118 | Image Added | 05.10.2020 | Transaction Codes - Inactive TACs still visible | When setting TACs after a call, inactive TACs would still be visible even though the transaction code was set to inactive in the configuration. |
CSTYRIA-126 | Image Added | 05.10.2020 | Transaction Codes - StatisticsPartBID not saved to database correctly after TAC is set | If agents saved TACs after the end of the call, then the StatisticsPartBID value would not be saved to the database correctly. This caused problems in the report "Transaction Codes Overview". This has been fixed. |
CNFON-606 | Image Added | 05.10.2020 | Whatsapp Session not automatically set to status "closed by customer" after 24 hours | WhatsApp sessions are automatically closed by WhatsApp / Tyntec after 24h. To reflect this behaviour, the jtel WhatsApp system now also changes the status of the chat to "Closed by customer" after 24 hours. |
JTELDEV-5143-5163 | Image Added | 02.10.2020 | Miniclient - popup window layout | When making outbound calls, the mini client popup window for making outbound telephone calls and recording transaction codes did not resize well when the mini client was reduced below a certain size. This problem has been fixed. |
CNFON-710 | Image Added | 30.09.2020 | IVR Statistics Markers - Update without prompt file not possible | It was not possible to save an IVR Statistics Marker without defining a prompt file. This problem has been fixed. |
CSYMP-118 | Image Added | 29.09.2020 | Dynamic Priority Groups - Improvements to Supervisor View | The supervisor view for dynamic priority groups now shows a new column - Current Priority - which shows the current actual priority of the calls in the dynamic priority group currently in the acd group, which are before the queue or in the queue.
The following columns have been given colouring:
Availability Today and Availability Timeslice: Value >= 95% --> Green 90% <= Value < 95% --> Blue 80% <= Value < 90% --> Orange 70% <= Value < 80% --> Yellow Value < 70% --> Red
Waiting Now: X = 0 --> no colour 1 <= X <= 3 --> Blue 4 <= X <= 5 --> Orange 6 <= X <= 9 --> Yellow X >= 10 --> Red
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JTELDEV-5115 | Image Added | 29.09.2020 | E-Mail response now displayed | When an email has been responded to, the response email is also displayed in the agent client when the event is viewed again. |
JTELDEV-5085 | Image Added | 29.09.2020 | Clarification - Deleted User visible in locked accounts | A deleted user can still be seen in locked accounts. This is by design: the locking of accounts is stored in a different table to the user accounts, and hence this can still be seen after the user is deleted. This can, for example, be useful when an account is first of all deactivated, to detect if the user still tries to login to the account. |
CNFON-701 | Image Added | 29.09.2020 | AcdGroupsReport4 - cannot be executed in Excel format | The AcdGroupsReport4 could not be executed in Excel format - this would produce an error. This problem has been fixed. |
CTAIFUN-40 | Image Added | 29.09.2020 | New settings for supported protocol handlers in MiniClient and fix for custom protocol handlers in portal web application | If a custom URL was setup as the CRM Link, for example myprotocol://xxx, this would not be clickable in the web application. This problem has been fixed. Furthermore, it is possible to specify a setting in the configuration of the mini client - ProtocolHandlers - comma separated, which defines the protocols which will actually be clickable and opened via the protocol handler on the client machine. |
CJUH-84 | Image Added | 25.09.2020 | Service Number Report 6 - Result set corresponding to all service numbers associated with selected billing numbers corrected | When a service number report 6 was executed, the result set included only records of calls made through the first occurrence of service numbers corresponding to the selected billing numbers. This has been corrected so that the result set includes records of calls made to all service numbers associated with the selected billing numbers. |
CNFON-686 | Image Added | 22.09.2020 | Minimal password length in new user wizard. | The minimal password length in the new user wizard was not respected. This problem has been fixed. |
CDUERKOPP-21 | Image Added | 20.09.2020 | New IVR Objet - Get ACD Group Information | A new IVR object has been introduced - Get ACD Group Information, and a new field has been added to the ACD group configuration - Foreign System ID.
The foreign system ID can be used to reference an ACD group in another system - for example a reference to a record in a backend CRM or database.
The new object searches for an ACD group, given either the ID, Name or Foreign System ID (or any combination thereof).
If found, it returns a host of variables which give information on the current state of the acd group queue, numbers of agents, waiting times, number of calls, and all configuration fields from the ACD group. |
CNFON-685 | Image Added | 16.09.2020 | Report download not shown if used had no ACD group mappings | The links to download reports were not shown if the user had no ACD group mappings. This problem has been fixed. |
CSEGHORN-189 | Image Added | 14.09.2020 | Dialler - Manual results can not be set in contact | It was no longer possible to set the results manually while editing a contact in a dialler campaign. This problem has been fixed. |
CDUERKOPP-14 | Image Added | 08.09.2020 | TAPI Connector reads lines with empty telephone number | The TAPI connector would read lines with an empty telephone number, and set these up as a PBX user. This problem has been fixed. |
CTAIFUN-31 | Image Added | 07.09.2020 | String Functions - Search for string | The string functions now contain a search for string function, which returns the starting index of the searched for string (1 based indexing), or 0 if the string was not found. |
JTELDEV-5159 | Image Added | 07.09.2020 | UserSearch Object - search by Nick Name | The UserSearch Object now supports searching for users by the Nick Name field. This is particularly useful when an external system does not use the same user UIDs as the jtel system. |
JTELDEV-5158 | Image Added | 07.09.2020 | Chat connector server - installation script for systemd | The chat connector server can now be installed using systemd instead of init.d |
JTELDEV-5157 | Image Added | 07.09.2020 | Outbound call popup broken when some resources not permitted | The outbound call popup would not appear in some scenarios, particularly if both of the following resources were not allowed: portal.Acd.AgentHome.CallProcessing.Outbound.UserDefined portal.Acd.AgentHome.CallProcessing.Outbound.UserCommunication This problem has been fixed. |
JTELDEV-5152 | Image Added | 26.08.2020 | Error in Selection of Service Numbers in Service Numbers Report 5 and 6 | There was an error in the selection of service numbers by billing number in Service Numbers Report 5 and 6. This problem has been fixed. |
CNFON-666 | Image Added | 24.08.2020 | WhatsApp - Predefined automatic messages configurable | When configuring the WhatsApp chat connector, predefined automatic messages can now be specified in the configuration field. For example: { "noAgents":"Sorry, No agents available.", "noAgents#de":"Entschuldigung, derzeit sind keine Agenten verfügbar.", "outOfService":"Out of service time.", "outOfService#de":"Außer Betriebszeit.", "agentTyping":"Agent $agent typing...", "agentTyping#de":"Agent $agent tippt ...", "bye":"Thank you for using our service. Bye.", "bye#de":"Danke, dass Sie unseren Service nutzen. Tschüss.", "byeNoAgent":"Sorry no agent available. Bye.", "byeNoAgent#de":"Entschuldigung, kein Agent verfügbar. Tschüss.", "welcomeMessage":"Welcome!", "welcomeMessage#de":"Herzlich willkommen bei unserem Webchat!.", "editorPlaceholder":"Enter your message here.", "editorPlaceholder#de":"Geben Sie Ihre Nachricht hier ein." } | Image Removed | 20.08.2020 | Holiday Lists - Save gave unnecessary error message | When a holiday list was saved, but the name was not changed, an unnecessary error message was displayed. This problem has been fixed. |
CNFON-681 | | 20.08.2020 | Mini Client - New Variables for .EXE Call and New Options | The mini client now supports the following variables which can be used in the parameters to an .EXE call:
$UsersEMail, $DateTimeUTC, $DateTimeLocal
The following options have been added to the configuration to enable the recording of the output to the log file, and hidden execution. Also, the EXE can be killed after a specified timeout.
The new options are documented here: https://wiki.jtel.de/display/JPW/Mini+Client+Settings |
CTAIFUN-23 | | 20.08.2020 | Last Call Information - Object now supports configuration / agent groups | The last call information object now returns two additional variables:
$prefix.AcdAgentGroupsID contains the agent ACD group ID $prefix.AcdConfigurationGroupsID contains the configuration ACD group ID
This enables the object to be used in conjunction with agent / configuration groups as well as standalone groups. |
JTELDEV-5090 | | 19.08.2020 | Teams Connector | A connector for Microsoft Teams is available. The connector imports the teams status of users from the office 365 cloud, and displays this information in various views in the system including the agent views and pbx user views in agent home and the supervisor. The user's own teams status is displayed in the header in the portal. Further features are planned which will enable call and event distribution to be dependent on the status of users in teams. |
JTELDEV-5111 | | 19.08.2020 | Play sound when new chat message is received | Users can configure the system to play a sound when new or updated chat messages are received. This feature is enabled by users their own account settings. |
CCONTACT-148 | | 13.08.2020 | Save Recordings via FTP had problems uploading files | The Save Recordings module had problems uploading files recorded in the IVR via FTP. This problem has been fixed. |
JTELDEV-5132 | | 09.08.2020 | REST - Add support for AcdEvents | The REST interface now supports the creation of callback and ticket events. See https://wiki.jtel.de/display/JPW/REST for further details. |
JTELDEV-5126 | | 02.08.2020 | REST - new API added to retrieve ACD groups | A new set of APIs has been added to the REST interface to retrieve ACD groups. 3 functions are provided: BaseURL/ClientsID/acd/groups - retrieves a list of all ACD groups in the client account. BaseURL/ClientsID/acd/groups/group/ID - retrieves a specific ACD group by ID BaseURL/ClientsID/acd/groups/group?name=Name - retrieves a list of ACD groups using the Name as a match. Note, the last function may return more than one record, as a partial match is used. |
JTELDEV-5125 | | 02.08.2020 | REST - new API added to retrieve Users | A new set of APIs has been added to the REST interface to retrieve users. 3 functions are provided: BaseURL/ClientsID/users - retrieves a list of all users in the client account. BaseURL/ClientsID/users/user/ID - retrieves a specific user BaseURL/ClientsID/users/user?uid=UID - retrieves a list of users using the UID as a match. Note, the last function may return more than one record, as a partial match is used on the UID. |
JTELDEV-5124 | | 02.08.2020 | REST Dialler API - Get dialler contacts by campaign | A query parameter has been added to the function GET BaseURL/ClientsID/dialler/contacts allowing the specification of the dialler campaign ID from which to retrieve the contacts list. |
CPHADIA-12 | | 21.07.2020 | IVR User Search - new variables tel1 ... tel6 added | New variables are now returned from the user search IVR object - <prefix>.Tel1 ... <prefix>.Tel6 return the configured telephone number of the user. |
JTELDEV-5120 | | 19.07.2020 | JTELStats2 - IDs could overflow particularly in CompressedU15 table | The autoincrement ID could overflow in the JTELStats2.Compressed* tables, meaning that no more values could be inserted in the tables, in particular CompressedU15 was affected by this. The autoincrement ID field has been changed to a BIGINT to fix this problem. |
CWS-223 | | 09.07.2020 | Hide Call-Recording in MiniClient when resource is disabled | The first call recording column was rendered even if the CallRecording resource portal.Acd.AgentHome.CallProcessing.CallRecording was disabled. This problem has been fixed. |
CJUH-46 | | 06.07.2020 | Two new Service-Number Reports | Two new service number reports have been added to the system - Service Numbers Report 5 and Service Numbers Report 6.
Service Numbers Report 5 provides inbound call counters over the requested time period grouped by hour. Service Numbers Report 6 provides the following KPIs for the requested time peroid:
Inbound Total Inbound ACD Inbound Answered Emails Received Voice Mail + Callbacks Inbound Lost External Destination Availability Direct Availability incl. CB/VM |
CNFON-623 | | 27.05.2020 | MiniClient Login - Too Many Redirects Error | The mini client login would display "too many redirects" for users who were not a member of any ACD groups. This problem has been fixed. |
CNFON-606 | | 01.10.2020 | Whatsapp Session was not automatically Closed by Customer after 24h | Since Tyntec closes sessions after 24h, we also implemented the same feature: After 24h from the last message, the whatsapp session automatically changes to status "Closed by customer". |