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| Resolved | Release Notes Subject | Release Notes Content | |||
CEWS-60 | 19.02.2020 | ACD Agent Report 2 - Calls - Busy incorrect calculation | The column "Calls - Busy" in ACD Agent Report 2 had an incorrect calculation. This problem has been fixed. | |||
CSKR-156 | 19.02.2020 | User Copy - Fields Department and Client Attribute now copied | Previously, when a user was cloned (copied) the fields department and client attribute were not copied. This behaviour has been improved to copy both fields. | |||
CAWSH-220 | 31.01.2020 | Outbound calls - statistics not written to database | When using the incoming call translator - PBX - prepend country code + area code + subscriber prefix to all numbers - outbound calls could not be written to the database correctly. This is due to an asymmetry between the used service number (fully qualified E.164) and the inbound signalled number (PBX internal). The PBX number converter has been modified, to deal with this so that calls are logged correctly. | |||
CTELKO-37 | 21.01.2020 | Mini Client - TACs - Problem with too many TACs and no scrollbar | If a lot of TACs are configured, and the mini client WEB application is setup to show too many in the window (for example by setting the pager to 50 rows), then it is not possible to close the TAC window. This problem has been fixed by adding a vertical scroll bar to the TAC window if the content overflows. | |||
CSAXO-84 | 27.12.2019 | Report Subscription - incorrect start date | If a report subscription was made with a monthly time period, then an incorrect start date would be recorded for the first delivery date. This problem has been fixed. | |||
CMPK-63 | 20.12.2019 | Users Delete failed | It was not possible to delete some users because of foreign key restrictions in the database. This problem has been fixed. | |||
CSTYRIA-89 | 18.12.2019 | ACD Group Reports - number of call back requests | The number of callback requests was not shown correctly in some ACD group reports. This was due to the newer callback 2 and callback 3 variants not being counted. This problem has been fixed. | |||
CSTYRIA-88 | 18.12.2019 | StatisticsPartB record related to incorrect AcdStatisticsPartB record after call transfer group | The StatisticsPartB record is related to the incorrect AcdStatisticsPartB record after a call transfer group has been perfomed. This problem has been fixed. | |||
CSTYRIA-73 | 21.11.2019 | Agent Notes in Callback Window disappear when call is ended | The notes made by agents in the request callback popup would disappear when call was ended whilst the agent was still inputting the callback request. This problem has been fixed. | |||
CSAXO-47 | 21.11.2019 | Incorrect transaction codes shown on call transfer | Incorrect transaction codes could be shown on call transfer, particularly when using agent / configuration groups and also in combination with holding the call prior to the transfer. This problem has been fixed. | |||
CSAXO-73 | 25.10.2019 | ACD Group Redialler Rules did not work with configuration and agent groups | Rules defined in ACD groups to process repeat callers (redialler rules) did not work with configuration and agent groups. This problem has been fixed. | |||
CSTYRIA-70 | 20.10.2019 | New Group Action "Callback 3" - no confirmation required | A new ACD group action "Callback 3" has been added, which no longer askes for confirmation of the telephone number when the caller ID has not been withheld. If the caller ID is withheld, then the behaviour is as previously. | |||
CSTYRIA-82 | 20.10.2019 | Cisco JTAPI 12.x Presence Connector | The Cisco JTAPI presence connector now supports Cisco Release 12.x. | |||
CSAXO-36 | 09.10.2019 | Supervisor Agents Views - incorrect status colour in column "availability" | An incorrect status value could be shown in the "availability" column in the supervisor if PBX monitoring was used - when busy some agents were shown as green instead of red. This problem has been fixed. | |||
CCARG-177 | 02.10.2019 | Dialler - incorrect figures in the following wallboard tiles | The following wallboard tiles could show incorrect values, and have been fixed: - Calls Aborted Today - Calls Aborted Today Percent - Calls Error Today - Calls Error Today Percent - Calls Invalid Today Percent - Calls No Answer Today Percent - Calls Reched Today Percent - Contact Result Aborted Today Percent | |||
JTELDEV-4998 | 23.09.2019 | IVR Debug Dump Variables does not process prefix correctly | The debug dump variables IVR object does not process the prefix correctly, and instead dumps all variables. This problem has been fixed. | |||
CSAXO-69 | 20.09.2019 | Service Numbers Report 1 - time interval for hangup time cannot be saved. | The time interval cannot be saved for the hangup time in service numbers report 1 when subscribing to this report. This problem has been fixed. | |||
JTELDEV-4941 | 09.09.2019 | Doubleclick on Tab in Service Number deletes parameters | Double clicking on a tab when editing a service number could delete settings in the service number if it was saved. This problem has been fixed. | |||
CKLING-136 | 02.09.2019 | Flexible Telephone Number from Workstation can be used in Outdial | If an agent has the rights to use a telephone number defined in the user account, a flexible telephone number set by the workstation login procedure can now be selected by the agent when making an outbound call. The use of this feature requires that the resource portal.Acd.AgentHome.CallProcessing.Outbound.UserCommunication (X) is set for the user's security group. | |||
CSTYRIA-67 | 30.08.2019 | ACD Group Report - incorrect number of outbound calls | ACD Group Report 4 contained an incorrect count for the number of outbound calls made. This problem has been fixed. | CNFON-410 | 24.08.2019 | MiniClient - new EXE Call feature added when incoming calls are received, new command line parameters to dial a number, new Hotkey Functions. | A new feature, to call an .EXE file with parameters is now available in the mini client. The following parameters control its behaviour: AutomaticEXECall, AutomaticEXECallCommand, AutomaticEXECallParameters.
CCOMCAVE-90 | 14.08.2019 | Supervisor - Media Events | Accessing the supervisor tab media events was not possible if the CRM URL contained non ASCII or URL incompatible characters. This was caused, if the CRM URL was set via the IVR, and the URL was then parameterised, for example, using the name of the service number. If this name then contained non ASCII characters (for example accents or umlauts), then the page was no longer accessable. This problem has been fixed. | |||
CHFG-25 | 11.08.2019 | Last Agent does not work in some conditions | If the last agent algorithm was used, it would not work correctly in all situations. This problem has been fixed. | |||
JTELDEV-4973 | 21.07.2019 | Cockpit Variables - Assignment or Increment Function | The cockpit variables assignment function did not work correctly when coupled with a comparison. This problem has been fixed. | |||
CNFON-445 | 12.07.2019 | Outdial Trunk Group not settable in Client Data as SysAdmin | It was not possible to set the outdial trunk group in the client data as SysAdmin, in combination with an activated sales force integration. This problem has been fixed. | |||
JTELDEV-4969 | 09.07.2019 | Column Selector (all pages) does not reset to system defaults correctly | The column selector would not reset the selected columns correctly to the system default once the user had set custom columns in the view being configured. This problem has been fixed. | |||
CSTYRIA-33 | 08.07.2019 | Cisco UCM JTAPI Presence Connector | A presence connector is now available for the Cisco UCM, based on JTAPI. See https://wiki.jtel.de/x/DQMh for more details. | JTELDEV-4953 | 08.07.2019 | JTELStats2 - Compressed Statistics run only at specific times |
Translations Ignore |
Code Block |
---|
Portal.ACD.Statistics.JTELStats2.Compress.CompressedA.StartTime
Portal.ACD.Statistics.JTELStats2.Compress.CompressedA.EndTime
Portal.ACD.Statistics.JTELStats2.Compress.CompressedU.StartTime
Portal.ACD.Statistics.JTELStats2.Compress.CompressedU.EndTime
Portal.ACD.Statistics.JTELStats2.Compress.CompressedUA.StartTime
Portal.ACD.Statistics.JTELStats2.Compress.CompressedUA.EndTime |
FTP logs are now created for jobs which result from uploads via the event spool. This includes jobs such as call recording uploading and conference recording uploading which are processed by the event spool. The logs can be viewed using the menu item "Logging ... FTP Logs".
When profiles are applied whilst the user is logged out, these are saved to the user's data, and will be applied if they are "login profiles" when the user next logs in.
Otherwise, when the user logs in, the profile is nulled out on login, and no profile is displayed.
This helps aleviate the situation where users though a profile was still applied, but in fact it didn't apply because it was not marked as a login profile.
The CURL command for the REST Query Advanced object would not correctly return status codes other than 200. This has been fixed, and can be fixed manually by changing the CURL command, removing --fail.
A new IVR object Connect to PBX Users has been added. This allows IVR applications to connect to a list of PBX users using longest idle, or first available. The number of tries is configurable (i.e. how many calls will be made maximum). See also https://wiki.jtel.de/x/aQIh
A new IVR object Log Entry has been added, which writes a line to the call log. Variables can be used in the expression which will be parsed before it is written to the log. See also ttps://wiki.jtel.de/x/XgIh
Two new IVR objects have been added, which help to make visibly cleaner IVR applications. A target, is an object in the IVR application to which a jump can be made. The jump to target object can be used to jump to that position in the application from anywhere else. See https://wiki.jtel.de/x/SQIh and https://wiki.jtel.de/x/UAIh for details.
A new IVR object REST Query Advanced has been added, which allows fine control of GET, POST, PUT and DELETE requests. See https://wiki.jtel.de/x/QAIh for details.
It was not possible to create a TTS file when creating a new prompt. This had to be done in edit mode. This problem has been fixed.
The changes made in this ticket affect all reports on the system.
It is now possible to specify a separate address for each UDP provider (8-Server) based on the machine ID. The parameter must be created in the database with the following name:
Code Block |
---|
ACD.UDP.Webserver.Address.<MachineID> |
Code Block |
---|
ACD.UDP.Webserver.Address.82 |
This enables the selective deactivation of the platform listener on some hosts, for example, when they are connected via WAN with a slow or bad IP connection.
- current maximum from group start to current time
- current maximum from queue start to current time
- average over day from group start to agent connect
- average over day from queue start to agent connect
The tile showing the average over the day from call start to agent connect has been relabeled, to reduce confusion between the tiles.
The users profiles buttons header was shown in the MiniClient and the MicroClient, even if the functionality was deactivated. This problem has been fixed.
An SQL exception was produced when editing service numbers as sysadmin or reseller admin. This had no effect on the functionality, but the error was irritating. This problem has been fixed.
A new javascript function JTEL.isAgentAvailable has been added to the javascript library for the chat server:
Code Block |
---|
JTEL.isAgentAvailable(
{ Hash : '(hash_code)', BaseWSURI: 'ws://jtel-chat-server:3000', callback }
);
The callback function is declared as follows:
function( result ) {
...
} |
result contains true, if agents are available according to the max chats per agent parameter and their current logged in status for the chat medium. Otherwise result contains false.
When resources are selected in the sysadmin view, and one of the flags is used to sort / filter the list (prohibit inheritance or menu), now the resources are secondary sorted by name. This makes finding resources a lot easier.
Sometimes, the call log was not shown for some calls in the call log analyzer or the call log screen. This problem has been fixed.
The full client tab "Team" (for listing agents in the same team as the current agent) would not display correctly in the full client, as an incorrect resource was referenced in the security group. This problem has been fixed.
A new object Dump Variables has been added to the IVR. This can be used to log the current state of all variables. If an optional prefix is provided (without a $ sign), then only variables which begin with the supplied prefix will be logged.
The update script for releases 3.14 had two errors. First of all, the Data/system/help directory might not be present on the target system, causing a missing help.properties file. Secondly, a ShortText was missing for TelStatus.-1 (Unregistered). These problems have been fixed.
A new mini client has been released. This is documented here: https://wiki.jtel.de/display/JPW/Die+Inbetriebnahme+des+Mini+Client+ab+der+Version+2.27 and here: https://wiki.jtel.de/display/JPW/MiniClient+Einstellungen
The CRM URL now allows any protocol scheme to be used. For example, myurl:test1234?caller=498946149500 would be a valid URL, assuming that a handler is available on the local machine for the "myurl" protocol.
The online help is now supplied by the jtel online WIKI system. It can be customised, using the file in Data/system/help. This file is built up as shown in the following example:
Code Block |
---|
Help.URL = https://wiki.jtel.de
Help.SearchURL = https://wiki.jtel.de/dosearchsite.action?cql=siteSearch+~+%22$searchTerms%22&queryString=$searchTerms
x./pages/common/Main.xhtml = https://wiki.jtel.de
x./pages/common/ServiceNumbers.xhtml = https://wiki.jtel.de/x/kAAF
0./pages/common/ServiceNumbers.xhtml = https://wiki.jtel.de/x/MwEF |
The setting Help.URL specifies the wiki URL for the system.
|
The setting Help.SearchURL specifies a search URL which can be used to search for topics, unless a specific help page is specified.
The setting x./pages/common/Main.xhtml specifies a help page target for the the Main.xhtml page for any role.
The settings x./pages/common/ServiceNumbers.xhtml specifies a help page for the ServiceNumbers.xhtml page, the setting 0./pages/common/ServiceNumbers.xhtml overrides this page for the system administrator role.
Roles are numbered from 0 to 3 (0 = sysadmin, 1 = reseller admin, 2 = client admin, 3 = user).
The telephone number component would incorrectly replace the prefix (in the country code drop down list) without removing the prefix from the input field (suffix) in some cases. This problem has been fixed.
A new beta feature has been added, to make the table headers stick in the browser when the content of a large table is scrolled. The feature can be activated or deactivated using the resource "portal.Beta.FixedTableHeaders", enabling deactivation of this feature when the behaviour is not as desired.
The following tiles have been added to the home page:
- Analyse Call Log
- Locked IP Addresses
- Locked Users
- Presence Connectors
- Trunk Groups
The objects in the routing GUI have been reorganised. A new category "Internal APIs" has been added, to which the list functions have been moved together with some other internal API objects like cockpit variables. The object icons have been changed in some cases - in particular the database access objects. Objects which pertain to external interfaces (DB, REST etc.) have all been moved to the Interfaces category, and objects which pertain to ACD Events are now all found in that category.
The old deprecated v1 version of the SOAP interface has been removed completely from the system. Customers using this version of the interface must port their code to the new v3 interface from Version 3.14 onwards. Note, that users of this version of the interface no longer receive support from all releases >= v3.00.
The SMS Daemon would throw an error if very short numbers were addressed which could be the same length as a country code. This problem has been fixed. In addition, a max tries parameter Portal.Daemon.SMS.MaxTries has been implemented, after which sending is no longer tried. This is currently set to 5 tries.
An error would be displayed in the telephony server when no service was found for a particular service number. This was not a critical problem, and did not affect system operation. This problem has been fixed.