| Key | T | Resolved | Release Notes Subject | Release Notes Content | |
|---|---|---|---|---|---|
| CSTYRIA-108 | 12.05.2020 | Wallboard - deleting a user causes the number of completed media events to increase. | When a user is deleted, the dtLastModified timestamp on all ACD Events the user was assigned to is changed, when the user assignment to the event is removed. This causes the wallboard to display a disproportionately high number of completed events for the current day. All events which were assigned to the user, but completed at an earlier date are added to the actual number of completed events. This problem has been fixed. | ||
| CMKL-61 | 25.04.2020 | Missing SOAP CALL_END Events | The CALL_END event was missing after a call transfer was performed between two agents. This problem has been fixed. | ||
| CEWS-60 | 19.02.2020 | ACD Agent Report 2 - Calls - Busy incorrect calculation | The column "Calls - Busy" in ACD Agent Report 2 had an incorrect calculation. This problem has been fixed. | ||
| CSKR-156 | 19.02.2020 | User Copy - Fields Department and Client Attribute now copied | Previously, when a user was cloned (copied) the fields department and client attribute were not copied. This behaviour has been improved to copy both fields. | ||
| CAWSH-220 | 31.01.2020 | Outbound calls - statistics not written to database | When using the incoming call translator - PBX - prepend country code + area code + subscriber prefix to all numbers - outbound calls could not be written to the database correctly. This is due to an asymmetry between the used service number (fully qualified E.164) and the inbound signalled number (PBX internal). The PBX number converter has been modified, to deal with this so that calls are logged correctly. | ||
| CTELKO-37 | 21.01.2020 | Mini Client - TACs - Problem with too many TACs and no scrollbar | If a lot of TACs are configured, and the mini client WEB application is setup to show too many in the window (for example by setting the pager to 50 rows), then it is not possible to close the TAC window. This problem has been fixed by adding a vertical scroll bar to the TAC window if the content overflows. | ||
| CSAXO-84 | 27.12.2019 | Report Subscription - incorrect start date | If a report subscription was made with a monthly time period, then an incorrect start date would be recorded for the first delivery date. This problem has been fixed. | ||
| CMPK-63 | 20.12.2019 | Users Delete failed | It was not possible to delete some users because of foreign key restrictions in the database. This problem has been fixed. | ||
| CSTYRIA-89 | 18.12.2019 | ACD Group Reports - number of call back requests | The number of callback requests was not shown correctly in some ACD group reports. This was due to the newer callback 2 and callback 3 variants not being counted. This problem has been fixed. | ||
| CSTYRIA-88 | 18.12.2019 | StatisticsPartB record related to incorrect AcdStatisticsPartB record after call transfer group | The StatisticsPartB record is related to the incorrect AcdStatisticsPartB record after a call transfer group has been perfomed. This problem has been fixed. | ||
| CSTYRIA-73 | 21.11.2019 | Agent Notes in Callback Window disappear when call is ended | The notes made by agents in the request callback popup would disappear when call was ended whilst the agent was still inputting the callback request. This problem has been fixed. | ||
| CSAXO-47 | 21.11.2019 | Incorrect transaction codes shown on call transfer | Incorrect transaction codes could be shown on call transfer, particularly when using agent / configuration groups and also in combination with holding the call prior to the transfer. This problem has been fixed. | ||
| CSAXO-73 | 25.10.2019 | ACD Group Redialler Rules did not work with configuration and agent groups | Rules defined in ACD groups to process repeat callers (redialler rules) did not work with configuration and agent groups. This problem has been fixed. | ||
| CSTYRIA-70 | 20.10.2019 | New Group Action "Callback 3" - no confirmation required | A new ACD group action "Callback 3" has been added, which no longer askes for confirmation of the telephone number when the caller ID has not been withheld. If the caller ID is withheld, then the behaviour is as previously. | ||
| CSTYRIA-82 | 20.10.2019 | Cisco JTAPI 12.x Presence Connector | The Cisco JTAPI presence connector now supports Cisco Release 12.x. | ||
| CSAXO-36 | 09.10.2019 | Supervisor Agents Views - incorrect status colour in column "availability" | An incorrect status value could be shown in the "availability" column in the supervisor if PBX monitoring was used - when busy some agents were shown as green instead of red. This problem has been fixed. | ||
| CCARG-177 | 02.10.2019 | Dialler - incorrect figures in the following wallboard tiles | The following wallboard tiles could show incorrect values, and have been fixed: - Calls Aborted Today - Calls Aborted Today Percent - Calls Error Today - Calls Error Today Percent - Calls Invalid Today Percent - Calls No Answer Today Percent - Calls Reched Today Percent - Contact Result Aborted Today Percent | ||
| JTELDEV-4998 | 23.09.2019 | IVR Debug Dump Variables does not process prefix correctly | The debug dump variables IVR object does not process the prefix correctly, and instead dumps all variables. This problem has been fixed. | ||
| CSAXO-69 | 20.09.2019 | Service Numbers Report 1 - time interval for hangup time cannot be saved. | The time interval cannot be saved for the hangup time in service numbers report 1 when subscribing to this report. This problem has been fixed. | ||
| JTELDEV-4941 | 09.09.2019 | Doubleclick on Tab in Service Number deletes parameters | Double clicking on a tab when editing a service number could delete settings in the service number if it was saved. This problem has been fixed. | ||
| CKLING-136 | 02.09.2019 | Flexible Telephone Number from Workstation can be used in Outdial | If an agent has the rights to use a telephone number defined in the user account, a flexible telephone number set by the workstation login procedure can now be selected by the agent when making an outbound call. The use of this feature requires that the resource portal.Acd.AgentHome.CallProcessing.Outbound.UserCommunication (X) is set for the user's security group. | ||
| CSTYRIA-67 | 30.08.2019 | ACD Group Report - incorrect number of outbound calls | ACD Group Report 4 contained an incorrect count for the number of outbound calls made. This problem has been fixed. | ||
| CNFON-410 | 24.08.2019 | MiniClient - new EXE Call feature added when incoming calls are received, new command line parameters to dial a number, new Hotkey Functions. | A new feature, to call an .EXE file with parameters is now available in the mini client. The following parameters control its behaviour: AutomaticEXECall, AutomaticEXECallCommand, AutomaticEXECallParameters. Up to 4 additional system wide hotkeys can be defined in the MiniClient which run JavaScript within the client when they are pressed. This can, for example, be used to place status changes on hotkeys for faster use. Also it is possible to start the mini client with the following parameters: ACDMiniClient.exe --dial number which causes the mini client to behave, as if the hotkey to dial a number had been pressed. | ||
| CCOMCAVE-90 | 14.08.2019 | Supervisor - Media Events | Accessing the supervisor tab media events was not possible if the CRM URL contained non ASCII or URL incompatible characters. This was caused, if the CRM URL was set via the IVR, and the URL was then parameterised, for example, using the name of the service number. If this name then contained non ASCII characters (for example accents or umlauts), then the page was no longer accessable. This problem has been fixed. | ||
| CHFG-25 | 11.08.2019 | Last Agent does not work in some conditions | If the last agent algorithm was used, it would not work correctly in all situations. This problem has been fixed. | ||
| JTELDEV-4973 | 21.07.2019 | Cockpit Variables - Assignment or Increment Function | The cockpit variables assignment function did not work correctly when coupled with a comparison. This problem has been fixed. | ||
| CNFON-445 | 12.07.2019 | Outdial Trunk Group not settable in Client Data as SysAdmin | It was not possible to set the outdial trunk group in the client data as SysAdmin, in combination with an activated sales force integration. This problem has been fixed. | ||
| JTELDEV-4969 | 09.07.2019 | Column Selector (all pages) does not reset to system defaults correctly | The column selector would not reset the selected columns correctly to the system default once the user had set custom columns in the view being configured. This problem has been fixed. | ||
| CSTYRIA-33 | 08.07.2019 | Cisco UCM JTAPI Presence Connector | A presence connector is now available for the Cisco UCM, based on JTAPI. See https://wiki.jtel.de/x/DQMh for more details. | ||
| JTELDEV-4953 | 08.07.2019 | JTELStats2 - Compressed Statistics run only at specific times | The following parameters have been added, so that it is possible to specify when compressed statistics are created. If not specified, then the processes run all the time. Portal.ACD.Statistics.JTELStats2.Compress.CompressedA.StartTime Portal.ACD.Statistics.JTELStats2.Compress.CompressedA.EndTime Portal.ACD.Statistics.JTELStats2.Compress.CompressedU.StartTime Portal.ACD.Statistics.JTELStats2.Compress.CompressedU.EndTime Portal.ACD.Statistics.JTELStats2.Compress.CompressedUA.StartTime Portal.ACD.Statistics.JTELStats2.Compress.CompressedUA.EndTime | ||
| JTELDEV-4911 | 08.07.2019 | FTP Logs for Uploads from EventSpool | FTP logs are now created for jobs which result from uploads via the event spool. This includes jobs such as call recording uploading and conference recording uploading which are processed by the event spool. The logs can be viewed using the menu item "Logging ... FTP Logs". | ||
| CKLING-63 | 01.07.2019 | Users Profiles - Handling Change | When a user is logged out, no profile is displayed. When profiles are applied whilst the user is logged out, these are saved to the user's data, and will be applied if they are "login profiles" when the user next logs in. Otherwise, when the user logs in, the profile is nulled out on login, and no profile is displayed. This helps aleviate the situation where users though a profile was still applied, but in fact it didn't apply because it was not marked as a login profile. | ||
| CSTYRIA-20 | 14.06.2019 | Cockpit Variables - IVR GUI function | The cockpit variables function has been changed in the IVR GUI. The behaviour previously was to increment and decrement the counters only, however this has been changed to increment and decrement the value. The counters are always incremented when a successful increment or decrement operation is carried out, and reset to 0 when a successful assignment is performed. | ||
| CSAXO-23 | 04.06.2019 | Fix Race Condition when Call to Agent is made | If a RINGING and OK (ALERT then CONNECT) were received very quickly (in the same millisecond) then the connect would be signalled before the call flow in the jtel server was ready to process it. This problem has been fixed. | ||
| CMOVINGA-163 | 24.05.2019 | Naming of recording files in portal inconsistent, some variables not resolved | The download of recording files in the portal, when the client setting "Download File Name Template" option is not consistent. This problem has been fixed. Now several variables are provided for the download, this is documented in the WIKI here: https://wiki.jtel.de/x/cgEF | ||
| CGREEN-52 | 21.05.2019 | SalesForceID not passed to onClickToDial in SalesForce Classic | The SalesForceID was not passed to the onClickToDial API when using SalesForce classic. This problem has been fixed. | ||
| JTELDEV-4951 | 21.05.2019 | REST Query Advanced - change CURL command to return non 200 Status codes | The CURL command for the REST Query Advanced object would not correctly return status codes other than 200. This has been fixed, and can be fixed manually by changing the CURL command, removing --fail. | ||
| JTELDEV-4949 | 05.05.2019 | New IVR Object Connect to PBX Users | A new IVR object Connect to PBX Users has been added. This allows IVR applications to connect to a list of PBX users using longest idle, or first available. The number of tries is configurable (i.e. how many calls will be made maximum). See also https://wiki.jtel.de/x/aQIh | ||
| JTELDEV-4948 | 05.05.2019 | New IVR Object Log Entry | A new IVR object Log Entry has been added, which writes a line to the call log. Variables can be used in the expression which will be parsed before it is written to the log. See also ttps://wiki.jtel.de/x/XgIh | ||
| JTELDEV-4947 | 05.05.2019 | New IVR Objects Target and Jump to Target | Two new IVR objects have been added, which help to make visibly cleaner IVR applications. A target, is an object in the IVR application to which a jump can be made. The jump to target object can be used to jump to that position in the application from anywhere else. See https://wiki.jtel.de/x/SQIh and https://wiki.jtel.de/x/UAIh for details. | ||
| JTELDEV-4946 | 04.05.2019 | New IVR Object REST Query Advanced | A new IVR object REST Query Advanced has been added, which allows fine control of GET, POST, PUT and DELETE requests. See https://wiki.jtel.de/x/QAIh for details. | ||
| CNFON-409 | 25.04.2019 | ACD Incoming Calls Report failed | The ACD Incoming Calls Report failed to execute. This problem has been fixed. | ||
| CTDM-245 | 22.04.2019 | ACD groups could not be deleted | Sometimes, an ACD group could not be deleted, due to references in the database to statistical records. This problem has been fixed. | ||
| CCARG-199 | 22.04.2019 | Language in report subscription incorrect | It was not possible to subscribe to reports in a different language other than German. This problem has been fixed. | ||
| CKLING-56 | 10.04.2019 | Users Profiles - incorrect display of rule for reserve agents | In the users profiles view, when editing a profile, rules which are applied to reserve agents in the group would incorrectly be displayed as rules applied to permanent agents in the group. This problem affected the display of the rules only, and has been fixed. | ||
| JTELDEV-4932 | 10.04.2019 | TTS not possible when creating new prompt | It was not possible to create a TTS file when creating a new prompt. This had to be done in edit mode. This problem has been fixed. | ||
| CCARG-204 | 07.04.2019 | Dialler - not all campaigns shown in supervisor | Dialler campaigns would be shown in the supervisor according to the currently active status. This included opening times and holiday restrictions. This restriction has been removed, so that all active campaigns (active flag in the campaign) are shown. | ||
| CKLING-77 | 06.04.2019 | Time synchronisation errors on servers causes reports to provide incorrect call counts | If the time synchronisation on the servers was incorrect, this could cause incorrect counters to be provided in historical reports. The database queries associated with the counters in the reports have been changed, so that these are now resistant to time synchronisation failures. It is, however, important to note that incorrect times will still be reported in this case - as the timestamps taken from various machines in the architecture will cause incorrect differences to to be calculated when timestamps taken from two different servers are subtracted, for example. The changes made in this ticket affect all reports on the system. | ||
| CNFON-367 | 24.03.2019 | Cleaner Processes - new shell script | The cleaner processes for the database have been moved from a daemon process, to a linux shell script. See https://wiki.jtel.de/x/5gEh for more information. | ||
| CKLING-72 | 20.03.2019 | New Parameter ACD.UDP.Webserver.Address.<MachineID> | It is now possible to specify a separate address for each UDP provider (8-Server) based on the machine ID. The parameter must be created in the database with the following name: ACD.UDP.Webserver.Address.<MachineID>
ACD.UDP.Webserver.Address.82
| ||
| CKLING-28 | 20.03.2019 | New Tiles for Wallboard All Groups for Waiting Time | New tiles have been created for the wallboard, which show the waiting time: - current maximum from group start to current time - current maximum from queue start to current time - average over day from group start to agent connect - average over day from queue start to agent connect The tile showing the average over the day from call start to agent connect has been relabeled, to reduce confusion between the tiles. | ||
| CCARG-201 | 19.03.2019 | GDPR Wave played when caller already hungup | Sometimes, the GDPR audio file would be played even if the called party was disconnected. This caused lines to hang in the call flow and not be correctly terminated. This problem has been fixed. | ||
| JTELDEV-4936 | 17.03.2019 | UsersProfiles Header shown in MiniClient and MicroClient even if deactivated | The users profiles buttons header was shown in the MiniClient and the MicroClient, even if the functionality was deactivated. This problem has been fixed. | ||
| JTELDEV-4937 | 17.03.2019 | SQL Exception on edit service numbers as Sysadmin or Reseller Admin | An SQL exception was produced when editing service numbers as sysadmin or reseller admin. This had no effect on the functionality, but the error was irritating. This problem has been fixed. | ||
| CKLING-67 | 15.03.2019 | Distribution - lost UDP packets from distribution daemon | Sometimes, UDP packets could be lost during the distribution process from a centrally managed system, with external telephony servers, networked by WAN. A routine has been added to the call flow to detect this situation as long as the call is in the ACD queue. The call will be distributed a few seconds later, but will recover from the lost UDP packet. | ||
| CCONTACT-126 | 14.03.2019 | PBX Connectors - agent telephone status field is set incorrectly on transfer of non ACD calls | The agent TelStatusID field could be set incorrectly, if the PBX connector reported the transfer of a non ACD call between two agents. This would result in the receiving agent being blocked, and unable to receive ACD calls. This problem has been fixed. | ||
| CHECT-41 | 14.03.2019 | Contact Name now shown in current call and call history | The contact name is now shown in the current call and call history in agent home and the supervisor in several tables and views. | ||
| COPTI-80 | 28.02.2019 | Chat events cannot be opened from media events page in supervisor | Chat events could not be opened from the media events page in the supervisor. This problem has been fixed. | ||
| JTELDEV-4928 | 27.02.2019 | Chat - new JavaScript Function "isAgentAvailable" | A new javascript function JTEL.isAgentAvailable has been added to the javascript library for the chat server: JTEL.isAgentAvailable(
{ Hash : '(hash_code)', BaseWSURI: 'ws://jtel-chat-server:3000', callback }
);
The callback function is declared as follows:
function( result ) {
...
}
result contains true, if agents are available according to the max chats per agent parameter and their current logged in status for the chat medium. Otherwise result contains false. | ||
| CKLING-49 | 27.02.2019 | ACD Agentreport 2 groups data incorrectly | Due to an incorrect grouping of the data in ACD Agent Report 2, the data for the number of logins and duration of the logins was incorrectly multiplied by the number of groups in the report in which the agent had worked for the selected time period. This problem has been fixed. | ||
| CSTUTT-293 | 26.02.2019 | User Settings - specifiying a comma for a threshold value for the wallboard causes an error | If a comma was specified for a user setting, for example Wallboard.All.TotalAvailabilityPercent.threshold.error = 80,0 - this would cause an error. This problem has been fixed, however the setting will not be applied unless correctly specified with a decimal point. | ||
| CJOB-45 | 26.02.2019 | Tarif Prompt - file name with spaces causes error | If a tarif prompt was specified, with a space in the filename, the webserver would produce a http 500 error with an empty page. This problem has been fixed. | ||
| JTELDEV-4927 | 24.02.2019 | Resources View - SysAdmin - Better ordering of resources | When resources are selected in the sysadmin view, and one of the flags is used to sort / filter the list (prohibit inheritance or menu), now the resources are secondary sorted by name. This makes finding resources a lot easier. | ||
| JTELDEV-4923 | 15.02.2019 | Call Log not shown for some calls | Sometimes, the call log was not shown for some calls in the call log analyzer or the call log screen. This problem has been fixed. | ||
| JTELDEV-4922 | 12.02.2019 | Full Client - Tab Team displayed on incorrect resource | The full client tab "Team" (for listing agents in the same team as the current agent) would not display correctly in the full client, as an incorrect resource was referenced in the security group. This problem has been fixed. | ||
| CCOMM-19 | 11.02.2019 | LDAP Server in Client Settings could not be saved | It was not possible to save the LDAP server settings in the client master data. This problem has been fixed. | ||
| CMPK-12 | 10.02.2019 | New IVR object "Last Call Information" retrieves information on previous ACD call | This object is used to retrieve information on the last call made by the current caller to selected ACD groups, and can for example be used to route re-diallers more efficiently. More information is available in the WIKI in the object reference. | ||
| JTELDEV-4921 | 10.02.2019 | IVR - New Object "Dump Variables" | A new object Dump Variables has been added to the IVR. This can be used to log the current state of all variables. If an optional prefix is provided (without a $ sign), then only variables which begin with the supplied prefix will be logged. | ||
| CWERA-16 | 10.02.2019 | GOSUB / RETURN now allows modification of variables in subroutines and nested calls | The GOSUB and RETURN objects now allow modification of variables in the called subroutine. It is also possible to nest more than one GOSUB / RETURN call. | ||
| JTELDEV-4920 | 10.02.2019 | Fix Update 3.14 - missing mkdir for Data/system/help and missing ShortText for TelStatus.-1 (Unregistered) | The update script for releases 3.14 had two errors. First of all, the Data/system/help directory might not be present on the target system, causing a missing help.properties file. Secondly, a ShortText was missing for TelStatus.-1 (Unregistered). These problems have been fixed. | ||
| CCARG-188 | 28.01.2019 | MiniClient - Dialler - Custom Client Field Layout 1 now shows dtEndDate | The end date field is shown (after the begin date field) in custom client field layout 1 of the mini client. | ||
| JTELDEV-4903 | 25.01.2019 | New Mini Client 2.27 released | A new mini client has been released. This is documented here: https://wiki.jtel.de/display/JPW/Die+Inbetriebnahme+des+Mini+Client+ab+der+Version+2.27 and here: https://wiki.jtel.de/display/JPW/MiniClient+Einstellungen | ||
| CBWG-7 | 18.01.2019 | E.164 Converter for Alcatel Trunk Calling Party Number | A new converter has been added to fix an alcatel SIP trunk problem. Alcatel SIP trunks incorrectly send national numbers unqualified (without the country code prefix). A new converter "Alcatel SIP - international remove +, national prepend country code, PBX internal prepend country area and subscriber" has been added to work round this problem. The converter works with internal extension numbers of up to length 5. | ||
| JTELDEV-4913 | 15.01.2019 | CRM URL now allows any URL scheme | The CRM URL now allows any protocol scheme to be used. For example, myurl:test1234?caller=498946149500 would be a valid URL, assuming that a handler is available on the local machine for the "myurl" protocol. | ||
| JTELDEV-4906 | 31.12.2018 | Online Help now supplied by jtel online confluence WIKI system | The online help is now supplied by the jtel online WIKI system. It can be customised, using the file in Data/system/help. This file is built up as shown in the following example: Help.URL = https://wiki.jtel.de Help.SearchURL = https://wiki.jtel.de/dosearchsite.action?cql=siteSearch+~+%22$searchTerms%22&queryString=$searchTerms x./pages/common/Main.xhtml = https://wiki.jtel.de x./pages/common/ServiceNumbers.xhtml = https://wiki.jtel.de/x/kAAF 0./pages/common/ServiceNumbers.xhtml = https://wiki.jtel.de/x/MwEF The setting Help.URL specifies the wiki URL for the system. The setting Help.SearchURL specifies a search URL which can be used to search for topics, unless a specific help page is specified. The setting x./pages/common/Main.xhtml specifies a help page target for the the Main.xhtml page for any role. The settings x./pages/common/ServiceNumbers.xhtml specifies a help page for the ServiceNumbers.xhtml page, the setting 0./pages/common/ServiceNumbers.xhtml overrides this page for the system administrator role. Roles are numbered from 0 to 3 (0 = sysadmin, 1 = reseller admin, 2 = client admin, 3 = user). | ||
| JTELDEV-4902 | 27.12.2018 | Telephone Number Input Fields - incorrect replacement of prefix (country code) | The telephone number component would incorrectly replace the prefix (in the country code drop down list) without removing the prefix from the input field (suffix) in some cases. This problem has been fixed. | ||
| CSYMP-26 | 27.12.2018 | Dynamic priority groups - supervisor - incorrect sums for 15 minute values | The sum row in the dynamic priority groups tab of the supervisor incorrectly summed up all rows for the 15 minute colums, instead of one row per distinct dynamic priority group. This problem has been fixed. | ||
| CSYMP-34 | 27.12.2018 | Supervisor - dynamic priority groups - link to edit groups | A link to edit the dynamic priority group has been added to the ACD supervisor. Clicking on the name of the dynamic priority group opens it for editing. | ||
| JTELDEV-4901 | 27.12.2018 | Fixed table headers when browser is scrolled | A new beta feature has been added, to make the table headers stick in the browser when the content of a large table is scrolled. The feature can be activated or deactivated using the resource "portal.Beta.FixedTableHeaders", enabling deactivation of this feature when the behaviour is not as desired. | ||
| CSYMP-32 | 27.12.2018 | Supervisor - Links for ACD groups also now on left hand side of screen | It is now possible to open a group in the supervisor by using a link on the group name in addition to the link "Details" on the right hand side. | ||
| CNFON-283 | 27.12.2018 | Mini Client - Double Chat Event Notification | When a chat event was received by an agent using the mini client, the notification would be displayed twice next to eachother. This problem has been fixed, the notification is only shown once. | ||
| CWERA-7 | 11.12.2018 | LastAgent via IVR - several agents can be specified in order | It is now possible to specify several agent IDs in order when the last agent algorithm is used via the IVR. The IDs are specified comma separated, For example: $lastagentID1, $lastagentID2, $lastagentID3. The system tries to distribute to these agents in the correct order. If any of the specified agents are not available, they are not considered by the algorithm. | ||
| JTELDEV-4894 | 11.12.2018 | New tiles added to home page | The following tiles have been added to the home page:
| ||
| JTELDEV-4881 | 10.12.2018 | Workflow / Routing GUI - Object Re-Organisation | The objects in the routing GUI have been reorganised. A new category "Internal APIs" has been added, to which the list functions have been moved together with some other internal API objects like cockpit variables. The object icons have been changed in some cases - in particular the database access objects. Objects which pertain to external interfaces (DB, REST etc.) have all been moved to the Interfaces category, and objects which pertain to ACD Events are now all found in that category. | ||
| JTELDEV-4879 | 10.12.2018 | jtel SOAP Interface v1 is now removed from system | The old deprecated v1 version of the SOAP interface has been removed completely from the system. Customers using this version of the interface must port their code to the new v3 interface from Version 3.14 onwards. Note, that users of this version of the interface no longer receive support from all releases >= v3.00. | ||
| CNFON-326 | 10.12.2018 | Presence Connectors | A new menu item Presence Connectors has been added to the portal. This is designed to allow configuration of presence connectors (PBX Connectors) from the portal directly. Currently the NFON PBX Connector is supported, support for other connectors will be added over the next releases. This will mean, that it will no longer be necessary to provision the PBX connector from the command line using the configuration file as currently required. | ||
| JTELDEV-4882 | 09.12.2018 | SMS error for very short numbers | The SMS Daemon would throw an error if very short numbers were addressed which could be the same length as a country code. This problem has been fixed. In addition, a max tries parameter Portal.Daemon.SMS.MaxTries has been implemented, after which sending is no longer tried. This is currently set to 5 tries. | ||
| JTELDEV-4880 | 09.12.2018 | ODBC error in server when no service number found | An error would be displayed in the telephony server when no service was found for a particular service number. This was not a critical problem, and did not affect system operation. This problem has been fixed. | ||
| CENERGIE-78 | 09.12.2018 | Forwarding of media events to same group is now allowed | When agents have a media agent, they could not previously forward this back to the same group. This could, for example, be desirable if an agent has an event but is logged out from the system and would like to forward the event back to the group for processing before leaving. The same applies to the supervisor who can now distribute events which are in a particular agent account back to the same group. The group in which the event currently is distributed, is indicated by (*) after the group name. | ||
| CKLING-26 | 03.12.2018 | Error in CRM URL - ${Field} notation does not work correctly | The CRM URL did not work correctly, if the extended field notation ${FieldName} was used. This problem has been fixed. |
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