FunctionUse this object to search for a user given various parameters (a partial search will be performed). For example, if the user redirects his / her telephone to the system, the so-called redirector or the service number can be used. Example For example: Users redirect the phone to 99xxx where xxx is the user's dial-uptelephone number. The string functions are can be used to extract the xxx from the called service number. Subsequently Subsequently, a user search takes place is performed with only the telephone number. When If the user is found, a callback can be posted directly to his account. Two variables are filled (using the "Save in" parameter: (Save in) .usersid <- the user's ID
(Save in) .usersuid <- the user's UID ParameterParameters| Object Name | Name of this object instance | User Name | Name of the user | User first name | First name of the user | User UID | UID of the user | Phone number | Telephone number of the user | | PIN | The PIN of the user | Save in | Specify a variable prefix in which the result is to be stored. |
VariablesThe following variables are provided. | Variable | Content |
|---|
| <prefix>.usersid | The ID of the user. | | <prefix>.usersuid | The UID of the user. | | <prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserWavesID | The ID of the name prompt for the first logged in user in the group (determined by the earliest login date/time): | | <prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersWavesIDs=<values_comma_separated> | The IDs, comma separated, of the name prompts for all users logged into the group. | | <prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserID | The ID of the first logged in user logged into the group (determined by the earliest login date/time). | | <prefix>.AcdStatus.<AcdGroupsID>.AcdAgentStatusID | The ID of the agent status the user is currently in. | | <prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersIDs | The IDs, comma separated, of all users logged into the group. | | <prefix>.AcdStatus.<AcdGroupsID>.GroupNameWavesID | The ID of the ACD group name prompt. | | <prefix>.AcdStatus.<AcdGroupsID>.AcdGroupsID | The ID of the ACD group. | | <prefix>.AcdStatus.<AcdGroupsID>.bLoggedIn | Whether the user is logged into the group. 1 = logged in, 0 = not logged in. | | <prefix>.AcdStatus.<AcdGroupsID>.bLoggedInAcd | Whether the agent is logged into the ACD. 1 = logged in, 0 = not logged in. | | <prefix>.AcdStatus.<AcdGroupsID>.WavesID | The ID of the wave file associated with the current ACD status of the agent. | | <prefix>.AcdStatus.<AcdGroupsID>.bPauseAcd | Whether the agent is in pause in the ACD. 1 = pause, 0 = no pause. |
Outputs
| Output | Used when ... | Found | Here, the call flow continues when the information in the
database were found. | Not Found | The call flow continues here if the information is not available
in the Database were found. |
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