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Choose ACD - Skills in the main menu, to view the table of skills. Using Edit and the tab Agents you can associate a skill with one or more agents. Click on Add and provide the following:
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...
Sv translation | |||||
---|---|---|---|---|---|
| |||||
Choose ACD - Skills in the main menu, to view the table of skills. Using Edit and the tab Agents you can associate a skill with one or more agents. Click on Add and provide the following:
|
...