Transaction Codes - Reclassify to different service number functionality
It is now possible to configure transaction codes with an alternative “reclassification” service number to which calls should be attributed when this transaction code is recorded by an agent. This feature can be used in reporting, either via the Reporting API, REST, or in special reports which support reclassification. At the time of writing, ACD-S-007 supports this new functionality - it can be toggled using a switch in the report execution or subscription.
IMAP Mail Connector - now supports OAUTH2 authentication
OAUTH2 authentication for the IMAP mail connector has been implemented.
Note - since Microsoft 365 no longer supports OWA / Exchange Mail Services, replacement of the exchange mail connector will be necessary on systems which use older style access to Microsoft email services in the cloud. If you require assistance with this, please contact your jtel partner or check out this link:https://wiki.jtel.de/x/PQA0Bw