...
Agent Status | Value | Color |
Break | > < 30 minutes | Green |
Break | < > 30 minutes | Yellow |
Break | < > 40 minutes | Red |
Unpaid Break | > < 29 minutes | Green |
Unpaid Break | > 30 minutes | Yellow |
Unpaid Break | < > 30 minutes | Red |
Post Call Time | > < 2 minutes | Green |
Post Call Time | > < 4 minutes | Yellow |
Post Call Time | < > 4 minutes | Red |
Setup Time | > < 5 minutes | Green |
Setup Time | >15 minutes | Yellow |
Setup Time | < 15 minutes | Red |
First Responders | < 0 seconds | Red |
IT-Problem | < 0 seconds | Red |
...
Value 2
| Code Block |
|---|
0,120,240,300,480,900,1740,1800,2400, |