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Supervisor - All Agents / Active Agents (Overall view and details view within an ACD group)
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| Info | ||
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The associated ID for each row of data is the UsersID. |
| Setting Name | Column | Notes |
|---|---|---|
| Thresholds.AcdSupervisor.Agents.AcdLoginTotalCallsAllGroups | Calls (all) | |
| Thresholds.AcdSupervisor.Agents.AcdLoginTotalCallsCurrentGroup | Calls (Group) | (group details page) |
| Thresholds.AcdSupervisor.Agents.AgentStatusDuration | Agent Status Duration | |
| Thresholds.AcdSupervisor.Agents.AgentsCallsPerHour | Calls (hour) | |
| Thresholds.AcdSupervisor.Agents.DiallerSuccessToday | Dialler Success | |
| Thresholds.AcdSupervisor.Agents.AgentsPostCallDurationAverage | PC Ø | |
| Thresholds.AcdSupervisor.Agents.AgentsPostCallPerHour | PC/h | |
| Thresholds.AcdSupervisor.Agents.AvailabilityTimer | Available for | |
| Thresholds.AcdSupervisor.Agents.BusyNoAnswer | Busy / No Ans. | This column contains two values - the number of busy calls to the agent, and the number of no answer calls to the agent. The values are added together and then the corresponding bucket is determined. |
| Thresholds.AcdSupervisor.Agents.GroupStatusDuration | Group Status Duration | (group details page) |
| Thresholds.AcdSupervisor.Agents.LoginDuration | Login Duration |
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