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Available Bucket Settings
The available bucket settings are also associated with a particular ID of a row of data.
The actual ID used depends on the exact table / data in the supervisor being displayed and is documented with each group of settings.
The purpose of the ID is to enable different coloring for different rows of data.
Example:
- Assume ACD Group A contains 10 agents, and ACD Group B contains 100 agents.
- You might want to color the number of logged in agents Red if it is <= 2 in group A but <= 10 in group B, for example.
- Using the associated ID enables this to be achieved, when the CSS is applied later.
Supervisor - All Agents / Active Agents (Overall view and details view within an ACD group)
| Status | ||||
|---|---|---|---|---|
|
| Setting Name | Column | Notes |
|---|---|---|
| Thresholds.AcdSupervisor.Agents.AcdLoginTotalCallsAllGroups | Calls (all) | |
| Thresholds.AcdSupervisor.Agents.AcdLoginTotalCallsCurrentGroup | Calls (Group) | (group details page) |
| Thresholds.AcdSupervisor.Agents.AgentStatusDuration | Agent Status Duration | |
| Thresholds.AcdSupervisor.Agents.AgentsCallsPerHour | Calls (hour) | |
| Thresholds.AcdSupervisor.Agents.DiallerSuccessToday | Dialler Success | |
| Thresholds.AcdSupervisor.Agents.AgentsPostCallDurationAverage | PC Ø | |
| Thresholds.AcdSupervisor.Agents.AgentsPostCallPerHour | PC/h | |
| Thresholds.AcdSupervisor.Agents.AvailabilityTimer | Available for | |
| Thresholds.AcdSupervisor.Agents.BusyNoAnswer | Busy / No Ans. | This column contains two values - the number of busy calls to the agent, and the number of no answer calls to the agent. The values are added together and then the corresponding bucket is determined. |
| Thresholds.AcdSupervisor.Agents.GroupStatusDuration | Group Status Duration | (group details page) |
| Thresholds.AcdSupervisor.Agents.LoginDuration | Login Duration |
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