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• Thresholds.AcdSupervisor.InboundStatus.Realtime.ServiceLevelAvailability
• Thresholds.AcdSupervisor.InboundStatus.Realtime.ServiceLevelInService
• Thresholds.AcdSupervisor.InboundStatus.Statistics.ServiceLevelAvailability
• Thresholds.AcdSupervisor.InboundStatus.Statistics.ServiceLevelInService

User Settings

Here the 4 example settings are shown configured in the User Settings for the logged in user:

Image Added

ACD Group Settings

Available Bucket Settings

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