Transaction Codes - Reclassify to different service number functionality
It is now possible to configure transaction codes with an alternative “reclassification” service number to which calls should be attributed when this transaction code is recorded by an agent. This feature can be used in reporting, either via the Reporting API, REST, or in special reports which support reclassification. At the time of writing, ACD-S-007 supports this new functionality - it can be toggled using a switch in the report execution or subscription.
IMAP Mail Connector - now supports OAUTH2 authentication
OAUTH2 authentication for the IMAP mail connector has been implemented.
Note - since Microsoft 365 no longer supports OWA / Exchange Mail Services, replacement of the exchange mail connector will be necessary on systems which use older style access to Microsoft email services in the cloud. If you require assistance with this, please contact your jtel partner or check out this link:https://wiki.jtel.de/x/PQA0Bw
Acd Supervisor - Agents Table has wrong Totals when not all Groups are visible.
When you select just a part of the Groups to be visible in Acd Supervisor, the Totals in the table “Agent” shows wrong values including the Groups which are not visible for some of the columns. This problem has been fixed.
Media-Event - Incorrect TAB change when blinking envelope is clicked on in Mini Client.
When clicking the blinking envelope in Mini Client while having an active call, the Tab was changing to a wrong Tab while it should be changed to Media Event Tab “ME“. This has been fixed.
Media Event should not be distributed to Agent when he has an outstanding mandatory transaction code to be set.
An Agent who has an open mandatory transaction code popup was still able to receive media events. This has been fixed and the event is now distributed only after he sets the transaction code and closes the popup.
Using the IVR object REST query leads to the following error: curl not exist. This problem has been fixed and the curl command could be executed by 8server or blazar.
The list tab in Transaction codes was misbehaving: it shows duplicated Transaction codes for every group mapping. This is now fixed and the list shows no duplicates.
Salesforce - Click to Dial not working if system cannot determine if the salesforce instance is a sandbox or production instance
Click to Dial fails with a configuration error popup if the check whether the instance is a sandbox or production URL fails. Now this logic has been changed to use the following strategy:
if the URL starts with cs. it is a sandbox (customer sandbox)
if the URL container .sandbox. it is a sandbox
If the url starts with dev- it is a sandbox (developer)
If the url contains dev-ed. it is a sandbox (developer edition)
Manual Callback without an active call - Use Service Number of the ACD Group instead of Preset.
In case of manual callback without an active call, the service number of the ACD Group is now selected by default when calling instead of the preset number. This is because preset service number makes no sense in this case.
