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| language | en |
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AcdB - AcdGetNotInTimeHangupCallsByParam_GroupServiceNumber
Criteria Used (see also ACD Group Service Number KPIs) | Description |
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bOutbound = 0 bCallerHangup = 1 dtAgentConnect IS NULL AcdGroupEndReasonsID IN ( 1, 2, 3, 4 ) ( dtGroupEnd - dtGroupStart ) > HangupSeconds | All inbound calls which entered an ACD group and service number within a particular time slice, which were not connected to an agent and where the caller hungup before or in the ACD queue after the sepecified HangupSeconds. See also Value Reference - AcdGroupEndReasons |
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| language | fr |
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AcdB - AcdGetNotInTimeHangupCallsByParam_GroupServiceNumber
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Critères utilisés (voir aussi KPIs du numéro de service du groupe ACD)
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Description
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bOutbound = 0
bCallerHangup = 1
dtAgentConnect IS NULL
AcdGroupEndReasonsID IN ( 1, 2, 3, 4 )
( dtGroupEnd - dtGroupStart ) > HangupSeconds
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