AcdB - AcdGetNotInTimeHangupCallsByParam_GroupServiceNumber

Criteria Used (see also ACD Group Service Number KPIs)

Description

bOutbound = 0

bCallerHangup = 1

dtAgentConnect IS NULL

AcdGroupEndReasonsID IN ( 1, 2, 3, 4 )

( dtGroupEnd - dtGroupStart  ) > HangupSeconds

All inbound calls which entered an ACD group and service number within a particular time slice, which were not connected to an agent and where the caller hungup before or in the ACD queue after the sepecified HangupSeconds.

See also Value Reference - AcdGroupEndReasons.

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