...
| language | en |
|---|
AcdB - AcdGetDurationEdit_GroupServiceNumber
| Criteria Used | Description |
|---|---|
SUM( IFNULL(b.dtPostCallEnd - b.dtCallStart ), 0 ) acdb.bOutbound = 0 | The total time duration needed to handle inbound calls routed to the selected ACD group and service number |
...
| language | fr |
|---|
AcdB - AcdGetDurationEdit_GroupServiceNumber
...
SUM( IFNULL(b.dtPostCallEnd - b.dtCallStart ), 0 )
acdb.bOutbound = 0
...
| . |