changes.mady.by.user jtel Support
Saved on 2021-04-26
Saved on 2022-03-14
B - AcdGetACDTransferAgentCalls_Agent
Criteria Used (see also B - ACD Agents KPIs )
Description
b.bTransferAgent = 1
ORb.bTransferExternalNumber = 1
Total inbound and outbound calls transferred
...
to the agent
from another agent .
Critères utilisés (voir aussi B - KPIs des agents ACD )
Total des appels entrants et sortants transférés à l'agent depuis un autre agent .