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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetAgentAutoLogOffBusy_Group

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

login.LoginActionCode = 8

...

The amount of time the

...

current agent were automatically logged off from the ACD group in which he

...

was logged in because the “maximum missed calls - Busy” set in this ACD group

...

was reached.

see also Value Reference - AcdLoginType / LoginActionCode


Sv translation
languagefr

AcdB - AcdGetAgentAutoLogOffBusy_Group

Critères utilisés (voir aussi AcdB - KPI des groupes ACD)

Description

login.LoginActionCode = 8

Le temps pendant lequel l'agent actuel a été automatiquement déconnecté du groupe ACD dans lequel il était connecté parce que le "maximum d'appels manqués - Occupé" défini dans ce groupe ACD a été atteint.

voir aussi Référence de valeur - AcdLoginType / LoginActionCode