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KeyTResolvedRelease Notes SubjectRelease Notes Content

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CSTYRIA-

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108

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Image Added

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12.

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05.

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2020

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The cockpit variables assignment function did not work correctly when coupled with a comparison. This problem has been fixed.

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Wallboard - deleting a user causes the number of completed media events to increase.When a user is deleted, the dtLastModified timestamp on all ACD Events the user was assigned to is changed, when the user assignment to the event is removed. This causes the wallboard to display a disproportionately high number of completed events for the current day. All events which were assigned to the user, but completed at an earlier date are added to the actual number of completed events

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. This problem has been fixed.Actions

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CMKL-

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61

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BugImage Added

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25.

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04.

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The following parameters have been added, so that it is possible to specify when compressed statistics are created. If not specified, then the processes run all the time.

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2020Missing SOAP CALL_END EventsThe CALL_END event was missing after a call transfer was performed between two agents. This problem has been fixed.
CEWS-60BugImage Added19.02.2020ACD Agent Report 2 - Calls - Busy incorrect calculationThe column "Calls - Busy" in ACD Agent Report 2 had an incorrect calculation. This problem has been fixed.
CSKR-156BugImage Added19.02.2020User Copy - Fields Department and Client Attribute now copiedPreviously, when a user was cloned (copied) the fields department and client attribute were not copied. This behaviour has been improved to copy both fields.
CAWSH-220Image Added31.01.2020Outbound calls - statistics not written to databaseWhen using the incoming call translator - PBX - prepend country code + area code + subscriber prefix to all numbers - outbound calls could not be written to the database correctly. This is due to an asymmetry between the used service number (fully qualified E.164) and the inbound signalled number (PBX internal). The PBX number converter has been modified, to deal with this so that calls are logged correctly.
CTELKO-37BugImage Added21.01.2020Mini Client - TACs - Problem with too many TACs and no scrollbarIf a lot of TACs are configured, and the mini client WEB application is setup to show too many in the window (for example by setting the pager to 50 rows), then it is not possible to close the TAC window. This problem has been fixed by adding a vertical scroll bar to the TAC window if the content overflows.
CSAXO-84BugImage Added27.12.2019Report Subscription - incorrect start dateIf a report subscription was made with a monthly time period, then an incorrect start date would be recorded for the first delivery date. This problem has been fixed.
CMPK-63BugImage Added20.12.2019Users Delete failedIt was not possible to delete some users because of foreign key restrictions in the database. This problem has been fixed.
CSTYRIA-89Image Added18.12.2019ACD Group Reports - number of call back requestsThe number of callback requests was not shown correctly in some ACD group reports. This was due to the newer callback 2 and callback 3 variants not being counted. This problem has been fixed.
CSTYRIA-88BugImage Added18.12.2019StatisticsPartB record related to incorrect AcdStatisticsPartB record after call transfer groupThe StatisticsPartB record is related to the incorrect AcdStatisticsPartB record after a call transfer group has been perfomed. This problem has been fixed.
CSTYRIA-73BugImage Added21.11.2019Agent Notes in Callback Window disappear when call is endedThe notes made by agents in the request callback popup would disappear when call was ended whilst the agent was still inputting the callback request. This problem has been fixed.
CSAXO-47BugImage Added21.11.2019Incorrect transaction codes shown on call transferIncorrect transaction codes could be shown on call transfer, particularly when using agent / configuration groups and also in combination with holding the call prior to the transfer. This problem has been fixed.
CSAXO-73Image Added25.10.2019ACD Group Redialler Rules did not work with configuration and agent groupsRules defined in ACD groups to process repeat callers (redialler rules) did not work with configuration and agent groups. This problem has been fixed.
CSTYRIA-70Image Added20.10.2019New Group Action "Callback 3" - no confirmation requiredA new ACD group action "Callback 3" has been added, which no longer askes for confirmation of the telephone number when the caller ID has not been withheld. If the caller ID is withheld, then the behaviour is as previously.
CSTYRIA-82Image Added20.10.2019Cisco JTAPI 12.x Presence ConnectorThe Cisco JTAPI presence connector now supports Cisco Release 12.x.
CSAXO-36BugImage Added09.10.2019Supervisor Agents Views - incorrect status colour in column "availability"An incorrect status value could be shown in the "availability" column in the supervisor if PBX monitoring was used - when busy some agents were shown as green instead of red. This problem has been fixed.
CCARG-177BugImage Added02.10.2019Dialler - incorrect figures in the following wallboard tilesThe following wallboard tiles could show incorrect values, and have been fixed:
- Calls Aborted Today
- Calls Aborted Today Percent
- Calls Error Today
- Calls Error Today Percent
- Calls Invalid Today Percent
- Calls No Answer Today Percent
- Calls Reched Today Percent
- Contact Result Aborted Today Percent
JTELDEV-4998BugImage Added23.09.2019IVR Debug Dump Variables does not process prefix correctly

The debug dump variables IVR object does not process the prefix correctly, and instead dumps all variables. This problem has been fixed.


CSAXO-69Image Added20.09.2019Service Numbers Report 1 - time interval for hangup time cannot be saved.The time interval cannot be saved for the hangup time in service numbers report 1 when subscribing to this report. This problem has been fixed.
JTELDEV-4941BugImage Added09.09.2019Doubleclick on Tab in Service Number deletes parameters

Double clicking on a tab when editing a service number could delete settings in the service number if it was saved. This problem has been fixed.


CKLING-136StoryImage Added02.09.2019Flexible Telephone Number from Workstation can be used in OutdialIf an agent has the rights to use a telephone number defined in the user account, a flexible telephone number set by the workstation login procedure can now be selected by the agent when making an outbound call. The use of this feature requires that the resource portal.Acd.AgentHome.CallProcessing.Outbound.UserCommunication (X) is set for the user's security group.
CSTYRIA-67Image Added30.08.2019ACD Group Report - incorrect number of outbound callsACD Group Report 4 contained an incorrect count for the number of outbound calls made. This problem has been fixed.
CNFON-410Image Added24.08.2019MiniClient - new EXE Call feature added when incoming calls are received, new command line parameters to dial a number, new Hotkey Functions.A new feature, to call an .EXE file with parameters is now available in the mini client. The following parameters control its behaviour: AutomaticEXECall, AutomaticEXECallCommand, AutomaticEXECallParameters.


Up to 4 additional system wide hotkeys can be defined in the MiniClient which run JavaScript within the client when they are pressed. This can, for example, be used to place status changes on hotkeys for faster use.


Also it is possible to start the mini client with the following parameters:
ACDMiniClient.exe --dial number
which causes the mini client to behave, as if the hotkey to dial a number had been pressed.
CCOMCAVE-90Image Added14.08.2019Supervisor - Media EventsAccessing the supervisor tab media events was not possible if the CRM URL contained non ASCII or URL incompatible characters. This was caused, if the CRM URL was set via the IVR, and the URL was then parameterised, for example, using the name of the service number. If this name then contained non ASCII characters (for example accents or umlauts), then the page was no longer accessable. This problem has been fixed.
CHFG-25BugImage Added11.08.2019Last Agent does not work in some conditionsIf the last agent algorithm was used, it would not work correctly in all situations. This problem has been fixed.
JTELDEV-4973Image Added21.07.2019Cockpit Variables - Assignment or Increment Function

The cockpit variables assignment function did not work correctly when coupled with a comparison. This problem has been fixed.


CNFON-445BugImage Added12.07.2019Outdial Trunk Group not settable in Client Data as SysAdminIt was not possible to set the outdial trunk group in the client data as SysAdmin, in combination with an activated sales force integration. This problem has been fixed.
JTELDEV-4969BugImage Added09.07.2019Column Selector (all pages) does not reset to system defaults correctly

The column selector would not reset the selected columns correctly to the system default once the user had set custom columns in the view being configured. This problem has been fixed.


CSTYRIA-33StoryImage Added08.07.2019Cisco UCM JTAPI Presence ConnectorA presence connector is now available for the Cisco UCM, based on JTAPI. See https://wiki.jtel.de/x/DQMh for more details.
JTELDEV-4953Image Added08.07.2019JTELStats2 - Compressed Statistics run only at specific times

The following parameters have been added, so that it is possible to specify when compressed statistics are created. If not specified, then the processes run all the time.

Translations Ignore


Code Block
Portal.ACD.Statistics.JTELStats2.Compress.CompressedA.StartTime
Portal.ACD.Statistics.JTELStats2.Compress.CompressedA.EndTime
Portal.ACD.Statistics.JTELStats2.Compress.CompressedU.StartTime
Portal.

...

ACD.Statistics.JTELStats2.Compress.CompressedU.EndTime
Portal.ACD.Statistics.JTELStats2.Compress.CompressedUA.StartTime

...


Portal.ACD.Statistics.JTELStats2.Compress.CompressedUA.EndTime




JTELDEV-4911

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StoryImage Added08.07.2019FTP Logs for Uploads from EventSpool

FTP logs are now created for jobs which result from uploads via the event spool. This includes jobs such as call recording uploading and conference recording uploading which are processed by the event spool. The logs can be viewed using the menu item "Logging ... FTP Logs".


CKLING-63StoryImage Added01

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.07.2019

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FTP logs are now created for jobs which result from uploads via the event spool. This includes jobs such as call recording uploading and conference recording uploading which are processed by the event spool. The logs can be viewed using the menu item "Logging ... FTP Logs".

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Users Profiles - Handling ChangeWhen a user is logged out, no profile is displayed.
When profiles are applied whilst the user is logged out, these are saved to the user's data, and will be applied if they are "login profiles" when the user next logs in.
Otherwise, when the user logs in, the profile is nulled out on login, and no profile is displayed.

This helps aleviate the situation where users though a profile was still applied, but in fact it didn't apply because it was not marked as a login profile.
CSTYRIA-20BugImage Added14.06.2019Cockpit Variables - IVR GUI functionThe cockpit variables function has been changed in the IVR GUI. The behaviour previously was to increment and decrement the counters only, however this has been changed to increment and decrement the value. The counters are always incremented when a successful increment or decrement operation is carried out, and reset to 0 when a successful assignment is performed.
CSAXO-23Image Added04.06.2019Fix Race Condition when Call to Agent is madeIf a RINGING and OK (ALERT then CONNECT) were received very quickly (in the same millisecond) then the connect would be signalled before the call flow in the jtel server was ready to process it. This problem has been fixed.
CMOVINGA-163BugImage Added

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24.05.2019Naming of recording files in portal inconsistent, some variables not resolvedThe download of recording files in the portal, when the client setting "Download File Name Template" option is not consistent. This problem has been fixed. Now several variables are provided for the download, this is documented in the WIKI here: https://wiki.jtel.de/x/cgEF
CGREEN-52

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BugImage Added21.05.2019SalesForceID not passed to onClickToDial in SalesForce ClassicThe SalesForceID was not passed to the onClickToDial API when using SalesForce classic. This problem has been fixed.
JTELDEV-4951

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BugImage Added21.05.2019REST Query Advanced - change CURL command to return non 200 Status codes

The CURL command for the REST Query Advanced object would not correctly return status codes other than 200. This has been fixed, and can be fixed manually by changing the CURL command, removing --fail.


JTELDEV-4949

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Image Added05.05.2019New IVR Object Connect to PBX Users

A new IVR object Connect to PBX Users has been added. This allows IVR applications to connect to a list of PBX users using longest idle, or first available. The number of tries is configurable (i.e. how many calls will be made maximum). See

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also https://wiki.jtel.de/x/aQIh


JTELDEV-4948

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Image Added05.05.2019New IVR Object Log Entry

A new IVR object Log Entry has been added, which writes a line to the call log. Variables can be used in the expression which will be parsed before it is written to the log. See also ttps://wiki.jtel.de/x/XgIh


JTELDEV-4947

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Image Added05.05.2019New IVR Objects Target and Jump to Target

Two new IVR objects have been added, which help to make visibly cleaner IVR applications. A target, is an object in the IVR application to which a jump can be made. The jump to target object can be used to jump to that position in the application from anywhere else.

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See https://wiki.jtel.de/x/SQIh

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 and https://wiki.jtel.de/x/UAIh

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 for details.


JTELDEV-4946

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Image Added04.05.2019New IVR Object REST Query Advanced

A new IVR object REST Query Advanced has been added, which allows fine control of GET, POST, PUT and DELETE requests.

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See https://wiki.jtel.de/x/QAIh

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 for details.


CNFON-409

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Image Added25.04.2019ACD Incoming Calls Report failedThe ACD Incoming Calls Report failed to execute. This problem has been fixed.
CTDM-245

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BugImage Added22.04.2019ACD groups could not be deletedSometimes, an ACD group could not be deleted, due to references in the database to statistical records. This problem has been fixed.
CCARG-199

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Image Added22.04.2019Language in report subscription incorrectIt was not possible to subscribe to reports in a different language other than German. This problem has been fixed.
CKLING-56

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BugImage Added10.04.2019Users Profiles - incorrect display of rule for reserve agentsIn the users profiles view, when editing a profile, rules which are applied to reserve agents in the group would incorrectly be displayed as rules applied to permanent agents in the group. This problem affected the display of the rules only, and has been fixed.
JTELDEV-4932

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BugImage Added10.04.2019TTS not possible when creating new prompt

It was not possible to create a TTS file when creating a new prompt. This had to be done in edit mode. This problem has been fixed.


CCARG-204

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StoryImage Added07.04.2019Dialler - not all campaigns shown in supervisorDialler campaigns would be shown in the supervisor according to the currently active status. This included opening times and holiday restrictions. This restriction has been removed, so that all active campaigns (active flag in the campaign) are shown.
CKLING-77

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StoryImage Added06.04.2019Time synchronisation errors on servers causes reports to provide incorrect call countsIf the time synchronisation on the servers was incorrect, this could cause incorrect counters to be provided in historical reports. The database queries associated with the counters in the reports have been changed, so that these are now resistant to time synchronisation failures. It is, however, important to note that incorrect times will still be reported in this case - as the timestamps taken from various machines in the architecture will cause incorrect differences to to be calculated when timestamps taken from two different servers are subtracted, for example.

The changes made in this ticket affect all reports on the system.
CNFON-367

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StoryImage Added24.03.2019Cleaner Processes - new shell scriptThe cleaner processes for the database have been moved from a daemon process, to a linux shell script.

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See https://wiki.jtel.de/x/5gEh

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 for more information.
CKLING-72

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BugImage Added20.03.2019New Parameter ACD.UDP.Webserver.Address.<MachineID>

It is now possible to specify a separate address for each UDP provider (8-Server) based on the machine ID. The parameter must be created in the database with the following name:

Translations Ignore


Code Block
ACD.UDP.Webserver.Address.<MachineID>



For example:

Translations Ignore


Code Block
ACD.UDP.Webserver.Address.82



The MachineID is the ID of the 8-Server machine, as configured in 8-Server.

...



This enables the selective deactivation of the platform listener on some hosts, for example, when they are connected via WAN with a slow or bad IP connection.


CKLING-28

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StoryImage Added20.03.2019New Tiles for Wallboard All Groups for Waiting TimeNew tiles have been created for the wallboard, which show the waiting time:

- current maximum from group start to current time
- current maximum from queue start to current time
- average over day from group start to agent connect
- average over day from queue start to agent connect

The tile showing the average over the day from call start to agent connect has been relabeled, to reduce confusion between the tiles.
CCARG-201

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BugImage Added19.03.2019GDPR Wave played when caller already hungupSometimes, the GDPR audio file would be played even if the called party was disconnected. This caused lines to hang in the call flow and not be correctly terminated. This problem has been fixed.
JTELDEV-4936

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BugImage Added17.03.2019UsersProfiles Header shown in MiniClient and MicroClient even if deactivated

The users profiles buttons header was shown in the MiniClient and the MicroClient, even if the functionality was deactivated. This problem has been fixed.


JTELDEV-4937

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BugImage Added17.03.2019 SQL Exception on edit service numbers as Sysadmin or Reseller Admin

An SQL exception was produced when editing service numbers as sysadmin or reseller admin. This had no effect on the functionality, but the error was irritating. This problem has been fixed.


CKLING-67

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Image Added15.03.2019Distribution - lost UDP packets from distribution daemonSometimes, UDP packets could be lost during the distribution process from a centrally managed system, with external telephony servers, networked by WAN. A routine has been added to the call flow to detect this situation as long as the call is in the ACD queue. The call will be distributed a few seconds later, but will recover from the lost UDP packet.
CCONTACT-126

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BugImage Added14.03.2019PBX Connectors - agent telephone status field is set incorrectly on transfer of non ACD callsThe agent TelStatusID field could be set incorrectly, if the PBX connector reported the transfer of a non ACD call between two agents. This would result in the receiving agent being blocked, and unable to receive ACD calls. This problem has been fixed.
CHECT-41

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StoryImage Added14.03.2019Contact Name now shown in current call and call historyThe contact name is now shown in the current call and call history in agent home and the supervisor in several tables and views.
COPTI-80

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BugImage Added28.02.2019Chat events cannot be opened from media events page in supervisorChat events could not be opened from the media events page in the supervisor. This problem has been fixed.
JTELDEV-4928

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StoryImage Added27.02.2019Chat - new JavaScript Function "isAgentAvailable"

A new javascript function JTEL.isAgentAvailable has been added to the javascript library for the chat server:

Translations Ignore


Code Block
JTEL.isAgentAvailable(

...



{ Hash : '(hash_code)', BaseWSURI: 'ws://jtel-chat-server:3000', callback }

...


);

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The callback function is declared as follows:

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function( result ) {

...


...

...


}



result contains true, if agents are available according to the max chats per agent parameter and their current logged in status for the chat medium. Otherwise result contains false.


CKLING-49

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Image Added27.02.2019ACD Agentreport 2 groups data incorrectlyDue to an incorrect grouping of the data in ACD Agent Report 2, the data for the number of logins and duration of the logins was incorrectly multiplied by the number of groups in the report in which the agent had worked for the selected time period. This problem has been fixed.
CSTUTT-293

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BugImage Added26.02.2019User Settings - specifiying a comma for a threshold value for the wallboard causes an errorIf a comma was specified for a user setting, for example Wallboard.All.TotalAvailabilityPercent.threshold.error = 80,0 - this would cause an error. This problem has been fixed, however the setting will not be applied unless correctly specified with a decimal point.
CJOB-45

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BugImage Added26.02.2019Tarif Prompt - file name with spaces causes errorIf a tarif prompt was specified, with a space in the filename, the webserver would produce a http 500 error with an empty page. This problem has been fixed.
JTELDEV-4927

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Image Added24.02.2019Resources View - SysAdmin - Better ordering of resources

When resources are selected in the sysadmin view, and one of the flags is used to sort / filter the list (prohibit inheritance or menu), now the resources are secondary sorted by name. This makes finding resources a lot easier.


JTELDEV-4923

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BugImage Added15.02.2019Call Log not shown for some calls

Sometimes, the call log was not shown for some calls in the call log analyzer or the call log screen. This problem has been fixed.


JTELDEV-4922

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BugImage Added12.02.2019Full Client - Tab Team displayed on incorrect resource

The full client tab "Team" (for listing agents in the same team as the current agent) would not display correctly in the full client, as an incorrect resource was referenced in the security group. This problem has been fixed.


CCOMM-19

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BugImage Added11.02.2019LDAP Server in Client Settings could not be savedIt was not possible to save the LDAP server settings in the client master data. This problem has been fixed.
CMPK-12

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StoryImage Added10.02.2019New IVR object "Last Call Information" retrieves information on previous ACD callThis object is used to retrieve information on the last call made by the current caller to selected ACD groups, and can for example be used to route re-diallers more efficiently. More information is available in the WIKI in the object reference.
JTELDEV-4921

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StoryImage Added10.02.2019IVR - New Object "Dump Variables"

A new object Dump Variables has been added to the IVR. This can be used to log the current state of all variables. If an optional prefix is provided (without a $ sign), then only variables which begin with the supplied prefix will be logged.


CWERA-16

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StoryImage Added10.02.2019 GOSUB / RETURN now allows modification of variables in subroutines and nested callsThe GOSUB and RETURN objects now allow modification of variables in the called subroutine. It is also possible to nest more than one GOSUB / RETURN call.
JTELDEV-4920

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BugImage Added10.02.2019Fix Update 3.14 - missing mkdir for Data/system/help and missing ShortText for TelStatus.-1 (Unregistered)

The update script for releases 3.14 had two errors. First of all, the Data/system/help directory might not be present on the target system, causing a missing help.properties file. Secondly, a ShortText was missing for TelStatus.-1 (Unregistered). These problems have been fixed.


CCARG-188

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Image Added28.01.2019MiniClient - Dialler - Custom Client Field Layout 1 now shows dtEndDateThe end date field is shown (after the begin date field) in custom client field layout 1 of the mini client.
JTELDEV-4903

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Image Added25.01.2019New Mini Client 2.27 released

A new mini client has been released. This is documented here: https://wiki.jtel.de/display/JPW/Die+Inbetriebnahme+des+Mini+Client+ab+der+Version+2.27

...

 and here: https://wiki.jtel.de/display/JPW/MiniClient+Einstellungen


CBWG-7

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StoryImage Added18.01.2019E.164 Converter for Alcatel Trunk Calling Party NumberA new converter has been added to fix an alcatel SIP trunk problem. Alcatel SIP trunks incorrectly send national numbers unqualified (without the country code prefix). A new converter "Alcatel SIP - international remove +, national prepend country code, PBX internal prepend country area and subscriber" has been added to work round this problem. The converter works with internal extension numbers of up to length 5.
JTELDEV-4913

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StoryImage Added15.01.2019CRM URL now allows any URL scheme

The CRM URL now allows any protocol scheme to be used. For example, myurl:test1234?caller=498946149500 would be a valid URL, assuming that a handler is available on the local machine for the "myurl" protocol.


JTELDEV-4906

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Image Added31.12.2018Online Help now supplied by jtel online confluence WIKI system

The online help is now supplied by the jtel online WIKI system. It can be customised, using the file in Data/system/help. This file is built up as shown in the following example:

Translations Ignore


Code Block
Help.URL =

...

 https://wiki.jtel.de

...


Help.SearchURL =

...

 https://wiki.jtel.de/dosearchsite.action?cql=siteSearch+~+%22$searchTerms%22&queryString=$searchTerms

...


x./pages/common/Main.xhtml =

...

 https://wiki.jtel.de

...


x./pages/common/ServiceNumbers.xhtml =

...

 https://wiki.jtel.de/x/kAAF

...


0./pages/common/ServiceNumbers.xhtml =

...

 https://wiki.jtel.de/x/MwEF



The setting Help.URL specifies the wiki URL for the system.

The setting Help.SearchURL specifies a search URL which can be used to search for topics, unless a specific help page is specified.

The setting x./pages/common/Main.xhtml specifies a help page target for the the Main.xhtml page for any role.

The settings x./pages/common/ServiceNumbers.xhtml specifies a help page for the ServiceNumbers.xhtml page, the setting 0./pages/common/ServiceNumbers.xhtml overrides this page for the system administrator role.

Roles are numbered from 0 to 3 (0 = sysadmin, 1 = reseller admin, 2 = client admin, 3 = user).


JTELDEV-4902

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BugImage Added27.12.2018Telephone Number Input Fields - incorrect replacement of prefix (country code)

The telephone number component would incorrectly replace the prefix (in the country code drop down list) without removing the prefix from the input field (suffix) in some cases. This problem has been fixed.


CSYMP-26

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Image Added27.12.2018Dynamic priority groups - supervisor - incorrect sums for 15 minute valuesThe sum row in the dynamic priority groups tab of the supervisor incorrectly summed up all rows for the 15 minute colums, instead of one row per distinct dynamic priority group. This problem has been fixed.
CSYMP-34

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Image Added27.12.2018Supervisor - dynamic priority groups - link to edit groupsA link to edit the dynamic priority group has been added to the ACD supervisor. Clicking on the name of the dynamic priority group opens it for editing.
JTELDEV-4901

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Image Added27.12.2018Fixed table headers when browser is scrolled

A new beta feature has been added, to make the table headers stick in the browser when the content of a large table is scrolled. The feature can be activated or deactivated using the resource "portal.Beta.FixedTableHeaders", enabling deactivation of this feature when the behaviour is not as desired.


CSYMP-32

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Image Added27.12.2018Supervisor - Links for ACD groups also now on left hand side of screenIt is now possible to open a group in the supervisor by using a link on the group name in addition to the link "Details" on the right hand side.
CNFON-283

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Image Added27.12.2018Mini Client - Double Chat Event NotificationWhen a chat event was received by an agent using the mini client, the notification would be displayed twice next to eachother. This problem has been fixed, the notification is only shown once.
CWERA-7

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StoryImage Added11.12.2018LastAgent via IVR - several agents can be specified in orderIt is now possible to specify several agent IDs in order when the last agent algorithm is used via the IVR. The IDs are specified comma separated, For example: $lastagentID1, $lastagentID2, $lastagentID3. The system tries to distribute to these agents in the correct order. If any of the specified agents are not available, they are not considered by the algorithm.
JTELDEV-4894

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Image Added11.12.2018New tiles added to home page

The following tiles have been added to the home page:

  • Analyse Call Log
  • Locked IP Addresses
  • Locked Users
  • Presence Connectors
  • Trunk Groups

JTELDEV-4881

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Image Added10.12.2018Workflow / Routing GUI - Object Re-Organisation

The objects in the routing GUI have been reorganised. A new category "Internal APIs" has been added, to which the list functions have been moved together with some other internal API objects like cockpit variables. The object icons have been changed in some cases - in particular the database access objects. Objects which pertain to external interfaces (DB, REST etc.) have all been moved to the Interfaces category, and objects which pertain to ACD Events are now all found in that category.


JTELDEV-4879

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StoryImage Added10.12.2018jtel SOAP Interface v1 is now removed from system

The old deprecated v1 version of the SOAP interface has been removed completely from the system. Customers using this version of the interface must port their code to the new v3 interface from Version 3.14 onwards. Note, that users of this version of the interface no longer receive support from all releases >= v3.00.


CNFON-326

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StoryImage Added10.12.2018Presence ConnectorsA new menu item Presence Connectors has been added to the portal. This is designed to allow configuration of presence connectors (PBX Connectors) from the portal directly. Currently the NFON PBX Connector is supported, support for other connectors will be added over the next releases. This will mean, that it will no longer be necessary to provision the PBX connector from the command line using the configuration file as currently required.
JTELDEV-4882

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BugImage Added09.12.2018SMS error for very short numbers

The SMS Daemon would throw an error if very short numbers were addressed which could be the same length as a country code. This problem has been fixed. In addition, a max tries parameter Portal.Daemon.SMS.MaxTries has been implemented, after which sending is no longer tried. This is currently set to 5 tries.


JTELDEV-4880

...

BugImage Added09.12.2018ODBC error in server when no service number found

An error would be displayed in the telephony server when no service was found for a particular service number. This was not a critical problem, and did not affect system operation. This problem has been fixed.


CENERGIE-78

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Image Added09.12.2018Forwarding of media events to same group is now allowedWhen agents have a media agent, they could not previously forward this back to the same group. This could, for example, be desirable if an agent has an event but is logged out from the system and would like to forward the event back to the group for processing before leaving. The same applies to the supervisor who can now distribute events which are in a particular agent account back to the same group. The group in which the event currently is distributed, is indicated by (*) after the group name.
CKLING-26

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BugImage Added03.12.2018Error in CRM URL - ${Field} notation does not work correctlyThe CRM URL did not work correctly, if the extended field notation ${FieldName} was used. This problem has been fixed.


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