Versions Compared

Old Version 10

changes.mady.by.user jtel Support

Saved on

compared with

New Version Current

changes.mady.by.user jtel Support

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Content imported from a Scroll Translations translation file.
When a user is logged out, no profile is displayed.
When profiles are applied whilst the user is logged out, these are saved to the user's data, and will be applied if they are "login profiles" when the user next logs in.
Otherwise, when the user logs in, the profile is nulled out on login, and no profile is displayed.
This helps aleviate the situation where users though a profile was still applied, but in fact it didn't apply because it was not marked as a login profile.If the time synchronisation on the servers was incorrect, this could cause incorrect counters to be provided in historical reports. The database queries associated with the counters in the reports have been changed, so that these are now resistant to time synchronisation failures. It is, however, important to note that incorrect times will still be reported in this case - as the timestamps taken from various machines in the architecture will cause incorrect differences to to be calculated when timestamps taken from two different servers are subtracted, for example.
The changes made in this ticket affect all reports on the system.

It is now possible to specify a separate address for each UDP provider (8-Server) based on the machine ID. The parameter must be created in the database with the following name:

Sv translation
languageen


A new feature, to call an .EXE file with parameters is now available in the mini client. The following parameters control its behaviour: AutomaticEXECall, AutomaticEXECallCommand, AutomaticEXECallParameters.
Up to 4 additional system wide hotkeys can be defined in the MiniClient which run JavaScript within the client when they are pressed. This can, for example, be used to place status changes on hotkeys for faster use.
Also it is possible to start the mini client with the following parameters:
ACDMiniClient.exe --dial number
which causes the mini client to behave, as if the hotkey to dial a number had been pressed.JTELDEV4977BugImage Removed01It was not possible to set the outdial trunk group in the client data as SysAdmin, in combination with an activated sales force integrationJTELDEV49690907The column selector would not reset the selected columns correctly to the system default once the user had set custom columns in the view being configured

The following parameters have been added, so that it is possible to specify when compressed statistics are created. If not specified, then the processes run all the time.

KeyTResolvedRelease Notes SubjectRelease Notes Content
CEWSCSTYRIA-60108BugImage RemovedImage Added1912.0205.2020ACD Agent Report 2 - Calls - Busy incorrect calculationThe column "Calls - Busy" in ACD Agent Report 2 had an incorrect calculation. This problem has been fixed.
CSKR-156BugImage Removed19.02.2020User Copy - Fields Department and Client Attribute now copiedPreviously, when a user was cloned (copied) the fields department and client attribute were not copied. This behaviour has been improved to copy both fields.
CAWSH-220Image Removed31.01.2020Outbound calls - statistics not written to databaseWhen using the incoming call translator - PBX - prepend country code + area code + subscriber prefix to all numbers - outbound calls could not be written to the database correctly. This is due to an asymmetry between the used service number (fully qualified E.164) and the inbound signalled number (PBX internal). The PBX number converter has been modified, to deal with this so that calls are logged correctly.
CTELKO-37BugImage Removed21.01.2020Mini Client - TACs - Problem with too many TACs and no scrollbarIf a lot of TACs are configured, and the mini client WEB application is setup to show too many in the window (for example by setting the pager to 50 rows), then it is not possible to close the TAC window. This problem has been fixed by adding a vertical scroll bar to the TAC window if the content overflows.
Wallboard - deleting a user causes the number of completed media events to increase.When a user is deleted, the dtLastModified timestamp on all ACD Events the user was assigned to is changed, when the user assignment to the event is removed. This causes the wallboard to display a disproportionately high number of completed events for the current day. All events which were assigned to the user, but completed at an earlier date are added to the actual number of completed events. This problem has been fixed.
CMKL-61BugImage Added25.04.2020Missing SOAP CALL_END EventsThe CALL_END event was missing after a call transfer was performed between two agents. This problem has been fixed.
CEWS-60BugImage Added19.02.2020ACD Agent Report 2 - Calls - Busy incorrect calculationThe column "Calls - Busy" in ACD Agent Report 2 had an incorrect calculation. CSAXO-84BugImage Removed27.12.2019Report Subscription - incorrect start dateIf a report subscription was made with a monthly time period, then an incorrect start date would be recorded for the first delivery date. This problem has been fixed.
CMPKCSKR-63156BugImage Modified2019.1202.2019Users Delete failedIt was not possible to delete some users because of foreign key restrictions in the database. This problem has been fixed.
CSTYRIA-89Image Removed18.12.2019ACD Group Reports - number of call back requestsThe number of callback requests was not shown correctly in some ACD group reports. This was due to the newer callback 2 and callback 3 variants not being counted. This problem has been fixed.
CSTYRIA-88BugImage Removed18.12.2019StatisticsPartB record related to incorrect AcdStatisticsPartB record after call transfer groupThe StatisticsPartB record is related to the incorrect AcdStatisticsPartB record after a call transfer group has been perfomed. This problem has been fixed.
CSEGHORN-151Image Removed21.11.2019ACD Agent Call Report 1 does not work with MySQL 8.xACD Agent Call Report 1 does not work with MySQL 8.x - this problem has been fixed.
CSTYRIA-73BugImage Removed21.11.2019Agent Notes in Callback Window disappear when call is endedThe notes made by agents in the request callback popup would disappear when call was ended whilst the agent was still inputting the callback request. This problem has been fixed.
2020User Copy - Fields Department and Client Attribute now copiedPreviously, when a user was cloned (copied) the fields department and client attribute were not copied. This behaviour has been improved to copy both fields.
CAWSH-220Image Added31.01.2020Outbound calls - statistics not written to databaseWhen using the incoming call translator - PBX - prepend country code + area code + subscriber prefix to all numbers - outbound calls could not be written to the database correctly. This is due to an asymmetry between the used service number (fully qualified E.164) and the inbound signalled number (PBX internal). The PBX number converter has been modified, to deal with this so that calls are logged correctly.
CTELKO-37BugImage Added21.01.2020Mini Client - TACs - Problem with too many TACs and no scrollbarIf a lot of TACs are configured, and the mini client WEB application is setup to show too many in the window (for example by setting the pager to 50 rows), then it is not possible to close the TAC window. This problem has been fixed by adding a vertical scroll bar to the TAC window if the content overflows.
CSAXO-84BugImage Added27.12.2019Report Subscription - incorrect start dateIf a report subscription was made with a monthly time period, then an incorrect start date would be recorded for the first delivery date. This problem has been fixed.
CMPK-63BugImage Added20.12.2019Users Delete failedIt was not possible to delete some users because of foreign key restrictions in the database. This problem has been fixed.
CSTYRIA-89Image Added18.12.2019ACD Group Reports - number of call back requestsThe number of callback requests was not shown correctly in some ACD group reports. This was due to the newer callback 2 and callback 3 variants not being countedCSAXO-47BugImage Removed21.11.2019Incorrect transaction codes shown on call transferIncorrect transaction codes could be shown on call transfer, particularly when using agent / configuration groups and also in combination with holding the call prior to the transfer. This problem has been fixed.
CSAXOCSTYRIA-7388Image RemovedBugImage Added2518.1012.2019StatisticsPartB record related to incorrect AcdStatisticsPartB record after call transfer groupThe StatisticsPartB record is related to the incorrect AcdStatisticsPartB record after a call transfer group has been perfomed. This problem has been fixed.
CSEGHORN-151Image Added21.11.2019ACD Agent Call Report 1 does not work with MySQL 8.xACD Agent Call Report 1 does not work with MySQL 8.x - this ACD Group Redialler Rules did not work with configuration and agent groupsRules defined in ACD groups to process repeat callers (redialler rules) did not work with configuration and agent groups. This problem has been fixed.
CSTYRIA-7073Image RemovedBugImage Added2021.1011.2019New Group Action "Callback 3" - no confirmation requiredA new ACD group action "Callback 3" has been added, which no longer askes for confirmation of the telephone number when the caller ID has not been withheld. If the caller ID is withheld, then the behaviour is as previously.Agent Notes in Callback Window disappear when call is endedThe notes made by agents in the request callback popup would disappear when call was ended whilst the agent was still inputting the callback request. This problem has been fixed.
CSAXO-47BugImage Added21.11.2019Incorrect transaction codes shown on call transferIncorrect transaction codes could be shown on call transfer, particularly when using agent / configuration groups and also in combination with holding the call prior to the transferCSAXO-36BugImage Removed09.10.2019Supervisor Agents Views - incorrect status colour in column "availability"An incorrect status value could be shown in the "availability" column in the supervisor if PBX monitoring was used - when busy some agents were shown as green instead of red. This problem has been fixed.
CCARGCSAXO-17773BugImage RemovedImage Added0225.10.2019Dialler - incorrect figures in the following wallboard tilesThe following wallboard tiles could show incorrect values, and have been fixed:
- Calls Aborted Today
- Calls Aborted Today Percent
- Calls Error Today
- Calls Error Today Percent
- Calls Invalid Today Percent
- Calls No Answer Today Percent
- Calls Reched Today Percent
- Contact Result Aborted Today Percent		ACD Group Redialler Rules did not work with configuration and agent groupsRules defined in ACD groups to process repeat callers (redialler rules) did not work with configuration and agent groupsJTELDEV-4998BugImage Removed23.09.2019IVR Debug Dump Variables does not process prefix correctlyThe debug dump variables IVR object does not process the prefix correctly, and instead dumps all variables. This problem has been fixed.
CSAXOCSTYRIA-6970Image RemovedImage Added20.0910.2019Service Numbers Report 1 - time interval for hangup time cannot be saved.The time interval cannot be saved for the hangup time in service numbers report 1 when subscribing to this report. This problem has been fixed.New Group Action "Callback 3" - no confirmation requiredA new ACD group action "Callback 3" has been added, which no longer askes for confirmation of the telephone number when the caller ID has not been withheld. If the caller ID is withheld, then the behaviour is as previously.
CSAXO-36BugImage Added09.10.2019Supervisor Agents Views - incorrect status colour in column "availability"An incorrect status value could be shown in the "availability" column in the supervisor if PBX monitoring was used - when busy some agents were shown as green instead of red. This JTELDEV-4996BugImage Removed16.09.2019Innovaphone PBX Connector - SOAP with plain httpIt was no longer possible to connect to an innovaphone PBX using http, https had to be used instead. This is usually not a problem, as the innovaphone PBX accepts https as standard too, however the problem has been fixed.
JTELDEVCCARG-4941177BugImage Modified0902.0910.2019Doubleclick on Tab in Service Number deletes parameters

Double clicking on a tab when editing a service number could delete settings in the service number if it was saved. This problem has been fixed.

CKLING-136StoryImage Removed02.09.2019Flexible Telephone Number from Workstation can be used in OutdialIf an agent has the rights to use a telephone number defined in the user account, a flexible telephone number set by the workstation login procedure can now be selected by the agent when making an outbound call. The use of this feature requires that the resource portal.Acd.AgentHome.CallProcessing.Outbound.UserCommunication (X) is set for the user's security group.
JTELDEV-4917Image Removed01.09.2019Standard Reports JTELStats2

Standard reports have been added for JTELStats2 to retrieve the data either as a CSV or Excel report. Reports are provided for each of the tables: CompressedA15, CompressedADay, CompressedU15, CompressedUDay, CompressedUA15 and CompressedUADay.

CSTYRIA-67Image Removed30.08.2019ACD Group Report - incorrect number of outbound callsACD Group Report 4 contained an incorrect count for the number of outbound calls made. This problem has been fixed.
CNFON-410Image Removed24.08.2019MiniClient - new EXE Call feature added when incoming calls are received, new command line parameters to dial a number, new Hotkey Functions.
Dialler - incorrect figures in the following wallboard tilesThe following wallboard tiles could show incorrect values, and have been fixed:
- Calls Aborted Today
- Calls Aborted Today Percent
- Calls Error Today
- Calls Error Today Percent
- Calls Invalid Today Percent
- Calls No Answer Today Percent
- Calls Reched Today Percent
- Contact Result Aborted Today Percent
JTELDEV-4998BugImage Added23.09.2019IVR Debug Dump Variables does not process prefix correctly

The debug dump variables IVR object does not process the prefix correctly, and instead dumps all variables. This problem has been fixed.

CSAXO-69Image Added20.09.2019Service Numbers Report 1 - time interval for hangup time cannot be saved.The time interval cannot be saved for the hangup time in service numbers report 1 when subscribing to this report. This problem has been fixed.
JTELDEV-4996BugImage Added16.09.2019Innovaphone PBX Connector - SOAP with plain http

It was no longer possible to connect to an innovaphone PBX using http, https had to be used instead. This is usually not a problem, as the innovaphone PBX accepts https as standard too, however the problem has been fixed.

JTELDEV-4941BugImage Added09.09.2019Doubleclick on Tab in Service Number deletes parameters

Double clicking on a tab when editing a service number could delete settings in the service number if it was saved. This problem has been fixed.

CKLING-136StoryImage Added02.09.2019Flexible Telephone Number from Workstation can be used in OutdialIf an agent has the rights to use a telephone number defined in the user account, a flexible telephone number set by the workstation login procedure can now be selected by the agent when making an outbound call. The use of this feature requires that the resource portal.Acd.AgentHome.CallProcessing.Outbound.UserCommunication (X) is set for the user's security group.
JTELDEV-4917Image Added01.09.2019Standard Reports JTELStats2

Standard reports have been added for JTELStats2 to retrieve the data either as a CSV or Excel report. Reports are provided for each of the tables: CompressedA15, CompressedADay, CompressedU15, CompressedUDay, CompressedUA15 and CompressedUADay.

CSTYRIA-67Image Added30.08.2019ACD Group Report - incorrect number of outbound callsACD Group Report 4 contained an incorrect count for the number of outbound calls made
CCOMCAVE-90Image Removed14.08.2019Supervisor - Media EventsAccessing the supervisor tab media events was not possible if the CRM URL contained non ASCII or URL incompatible characters. This was caused, if the CRM URL was set via the IVR, and the URL was then parameterised, for example, using the name of the service number. If this name then contained non ASCII characters (for example accents or umlauts), then the page was no longer accessable. This problem has been fixed.
CHFG-25BugImage Removed11.08.2019Last Agent does not work in some conditionsIf the last agent algorithm was used, it would not work correctly in all situations. This problem has been fixed.
CNFON-410Image Added24.08.2019Dialler - Busy Series uses incorrect telephone number

When a busy series is started, due to the fact that a contact telephone number is busy, when the second attempt is made to reach the contact, the system incorrectly uses the first telephone number available, instead of the last used telephone number. This problem has been fixed.

JTELDEV-4973Image Removed21.07.2019Cockpit Variables - Assignment or Increment Function

The cockpit variables assignment function did not work correctly when coupled with a comparison. This problem has been fixed.

MiniClient - new EXE Call feature added when incoming calls are received, new command line parameters to dial a number, new Hotkey Functions.A new feature, to call an .EXE file with parameters is now available in the mini client. The following parameters control its behaviour: AutomaticEXECall, AutomaticEXECallCommand, AutomaticEXECallParameters.


Up to 4 additional system wide hotkeys can be defined in the MiniClient which run JavaScript within the client when they are pressed. This can, for example, be used to place status changes on hotkeys for faster use.


Also it is possible to start the mini client with the following parameters:
ACDMiniClient.exe --dial number
which causes the mini client to behave, as if the hotkey to dial a number had been pressed.
CCOMCAVE-90Image Added14.08.2019Supervisor - Media EventsAccessing the supervisor tab media events was not possible if the CRM URL contained non ASCII or URL incompatible characters. This was caused, if the CRM URL was set via the IVR, and the URL was then parameterised, for example, using the name of the service number. If this name then contained non ASCII characters (for example accents or umlauts), then the page was no longer accessableCNFON-445BugImage Removed12.07.2019Outdial Trunk Group not settable in Client Data as SysAdmin. This problem has been fixed.
CHFG-25BugImage Modified11.08.2019Column Selector (all pages) does not reset to system defaults correctlyLast Agent does not work in some conditionsIf the last agent algorithm was used, it would not work correctly in all situations. This problem has been fixed.
CSTYRIAJTELDEV-334977StoryImage RemovedBugImage Added01.08.07.2019Cisco UCM JTAPI Presence ConnectorA presence connector is now available for the Cisco UCM, based on JTAPI. See https://wiki.jtel.de/x/DQMh for more details.Dialler - Busy Series uses incorrect telephone number

When a busy series is started, due to the fact that a contact telephone number is busy, when the second attempt is made to reach the contact, the system incorrectly uses the first telephone number available, instead of the last used telephone number. This problem has been fixed.

JTELDEV-4973Image Added21JTELDEV-4953Image Removed08.07.2019JTELStats2 - Compressed Statistics run only at specific times
Translations Ignore
Cockpit Variables - Assignment or Increment Function

The cockpit variables assignment function did not work correctly when coupled with a comparison. This problem has been fixed.

CNFON-445BugImage Added12.07.2019Outdial Trunk Group not settable in Client Data as SysAdminIt was not possible to set the outdial trunk group in the client data as SysAdmin, in combination with an activated sales force integration. This problem has been fixed.
JTELDEV-4969BugImage Added09.07.2019Column Selector (all pages) does not reset to system defaults correctly

The column selector would not reset the selected columns correctly to the system default once the user had set custom columns in the view being configured. This problem has been fixed.

CSTYRIA-33StoryImage Added
Code Block
Portal.ACD.Statistics.JTELStats2.Compress.CompressedA.StartTime
Portal.ACD.Statistics.JTELStats2.Compress.CompressedA.EndTime
Portal.ACD.Statistics.JTELStats2.Compress.CompressedU.StartTime
Portal.ACD.Statistics.JTELStats2.Compress.CompressedU.EndTime
Portal.ACD.Statistics.JTELStats2.Compress.CompressedUA.StartTime
Portal.ACD.Statistics.JTELStats2.Compress.CompressedUA.EndTime
JTELDEV-4925Image Removed08.07.2019SalesForce Lightning Support

Release 3.15 now supports the SalesForce Lightning interface and Lightning OpenCTI functions.

Cisco UCM JTAPI Presence ConnectorA presence connector is now available for the Cisco UCM, based on JTAPI. See https://wiki.jtel.de/x/DQMh for more details.
JTELDEV-4953Image Added08CKLING-63StoryImage Removed01.07.2019Users Profiles - Handling Change
CSTYRIA-20BugImage Removed14.06.2019Cockpit Variables - IVR GUI functionThe cockpit variables function has been changed in the IVR GUI. The behaviour previously was to increment and decrement the counters only, however this has been changed to increment and decrement the value. The counters are always incremented when a successful increment or decrement operation is carried out, and reset to 0 when a successful assignment is performed.
JTELDEV-4950StoryImage Removed06.06.2019Agent / Supervisor User Interface now available in French

The agent, supervisor and mini client interfaces have now been translated to french. The configuration parts of the application are shown in English, when the french language is selected.

CSAXO-23Image Removed04.06.2019Fix Race Condition when Call to Agent is madeIf a RINGING and OK (ALERT then CONNECT) were received very quickly (in the same millisecond) then the connect would be signalled before the call flow in the jtel server was ready to process it. This problem has been fixed.
CMOVINGA-163BugImage Removed24.05.2019Naming of recording files in portal inconsistent, some variables not resolvedThe download of recording files in the portal, when the client setting "Download File Name Template" option is not consistent. This problem has been fixed. Now several variables are provided for the download, this is documented in the WIKI here: https://wiki.jtel.de/x/cgEF
CGREEN-52BugImage Removed21.05.2019SalesForceID not passed to onClickToDial in SalesForce ClassicThe SalesForceID was not passed to the onClickToDial API when using SalesForce classic. This problem has been fixed.
JTELDEV-4951BugImage Removed21.05.2019REST Query Advanced - change CURL command to return non 200 Status codes

The CURL command for the REST Query Advanced object would not correctly return status codes other than 200. This has been fixed, and can be fixed manually by changing the CURL command, removing --fail.

JTELDEV-4949Image Removed05.05.2019New IVR Object Connect to PBX Users

A new IVR object Connect to PBX Users has been added. This allows IVR applications to connect to a list of PBX users using longest idle, or first available. The number of tries is configurable (i.e. how many calls will be made maximum). See also https://wiki.jtel.de/x/aQIh

JTELDEV-4948Image Removed05.05.2019New IVR Object Log Entry

A new IVR object Log Entry has been added, which writes a line to the call log. Variables can be used in the expression which will be parsed before it is written to the log. See also ttps://wiki.jtel.de/x/XgIh

JTELDEV-4947Image Removed05.05.2019New IVR Objects Target and Jump to Target

Two new IVR objects have been added, which help to make visibly cleaner IVR applications. A target, is an object in the IVR application to which a jump can be made. The jump to target object can be used to jump to that position in the application from anywhere else. See https://wiki.jtel.de/x/SQIh and https://wiki.jtel.de/x/UAIh for details.

JTELDEV-4946Image Removed04.05.2019New IVR Object REST Query Advanced

A new IVR object REST Query Advanced has been added, which allows fine control of GET, POST, PUT and DELETE requests. See https://wiki.jtel.de/x/QAIh for details.

CNFON-409Image Removed25.04.2019ACD Incoming Calls Report failedThe ACD Incoming Calls Report failed to execute. This problem has been fixed.
CTDM-245BugImage Removed22.04.2019ACD groups could not be deletedSometimes, an ACD group could not be deleted, due to references in the database to statistical records. This problem has been fixed.
CCARG-199Image Removed22.04.2019Language in report subscription incorrectIt was not possible to subscribe to reports in a different language other than German. This problem has been fixed.
CKLING-56BugImage Removed10.04.2019Users Profiles - incorrect display of rule for reserve agentsIn the users profiles view, when editing a profile, rules which are applied to reserve agents in the group would incorrectly be displayed as rules applied to permanent agents in the group. This problem affected the display of the rules only, and has been fixed.
JTELDEV-4932BugImage Removed10.04.2019TTS not possible when creating new prompt

It was not possible to create a TTS file when creating a new prompt. This had to be done in edit mode. This problem has been fixed.

CCARG-204StoryImage Removed07.04.2019Dialler - not all campaigns shown in supervisorDialler campaigns would be shown in the supervisor according to the currently active status. This included opening times and holiday restrictions. This restriction has been removed, so that all active campaigns (active flag in the campaign) are shown.
CKLING-77StoryImage Removed06.04.2019Time synchronisation errors on servers causes reports to provide incorrect call counts
CNFON-367StoryImage Removed24.03.2019Cleaner Processes - new shell scriptThe cleaner processes for the database have been moved from a daemon process, to a linux shell script. See https://wiki.jtel.de/x/5gEh for more information.
CKLING-72BugImage Removed20.03.2019New Parameter ACD.UDP.Webserver.Address.<MachineID>
Translations Ignore
Code Block
ACD.UDP.Webserver.Address.<MachineID>
For example: Translations Ignore
Code Block
ACD.UDP.Webserver.Address.82
The MachineID is the ID of the 8-Server machine, as configured in 8-Server.
This enables the selective deactivation of the platform listener on some hosts, for example, when they are connected via WAN with a slow or bad IP connection.CKLING-28StoryImage Removed20.03.2019New Tiles for Wallboard All Groups for Waiting TimeNew tiles have been created for the wallboard, which show the waiting time:
- current maximum from group start to current time
- current maximum from queue start to current time
- average over day from group start to agent connect
- average over day from queue start to agent connect
The tile showing the average over the day from call start to agent connect has been relabeled, to reduce confusion between the tiles.CCARG-201BugImage Removed19.03.2019GDPR Wave played when caller already hungupSometimes, the GDPR audio file would be played even if the called party was disconnected. This caused lines to hang in the call flow and not be correctly terminated. This problem has been fixed.JTELDEV-4936BugImage Removed17.03.2019UsersProfiles Header shown in MiniClient and MicroClient even if deactivated

The users profiles buttons header was shown in the MiniClient and the MicroClient, even if the functionality was deactivated. This problem has been fixed.

JTELDEV-4937BugImage Removed17.03.2019 SQL Exception on edit service numbers as Sysadmin or Reseller Admin

An SQL exception was produced when editing service numbers as sysadmin or reseller admin. This had no effect on the functionality, but the error was irritating. This problem has been fixed.

CKLING-67Image Removed15.03.2019Distribution - lost UDP packets from distribution daemonSometimes, UDP packets could be lost during the distribution process from a centrally managed system, with external telephony servers, networked by WAN. A routine has been added to the call flow to detect this situation as long as the call is in the ACD queue. The call will be distributed a few seconds later, but will recover from the lost UDP packet.CCONTACT-126BugImage Removed14.03.2019PBX Connectors - agent telephone status field is set incorrectly on transfer of non ACD callsThe agent TelStatusID field could be set incorrectly, if the PBX connector reported the transfer of a non ACD call between two agents. This would result in the receiving agent being blocked, and unable to receive ACD calls. This problem has been fixed.CHECT-41StoryImage Removed14.03.2019Contact Name now shown in current call and call historyThe contact name is now shown in the current call and call history in agent home and the supervisor in several tables and views.JTELDEV-4928StoryImage Removed27.02.2019Chat - new JavaScript Function "isAgentAvailable"

A new javascript function JTEL.isAgentAvailable has been added to the javascript library for the chat server:

Translations Ignore
Code Block
JTEL.isAgentAvailable(

{ Hash : '(hash_code)', BaseWSURI: 'ws://jtel-chat-server:3000', callback }
);

The callback function is declared as follows:

function( result ) {
...
}

result contains true, if agents are available according to the max chats per agent parameter and their current logged in status for the chat medium. Otherwise result contains false.

CSTUTT-293BugImage Removed26.02.2019User Settings - specifiying a comma for a threshold value for the wallboard causes an errorIf a comma was specified for a user setting, for example Wallboard.All.TotalAvailabilityPercent.threshold.error = 80,0 - this would cause an error. This problem has been fixed, however the setting will not be applied unless correctly specified with a decimal point.CJOB-45BugImage Removed26.02.2019Tarif Prompt - file name with spaces causes errorIf a tarif prompt was specified, with a space in the filename, the webserver would produce a http 500 error with an empty page. This problem has been fixed.JTELDEV-4927Image Removed24.02.2019Resources View - SysAdmin - Better ordering of resources

When resources are selected in the sysadmin view, and one of the flags is used to sort / filter the list (prohibit inheritance or menu), now the resources are secondary sorted by name. This makes finding resources a lot easier.

JTELDEV-4924Image Removed15.02.2019The answer call button is now disabled when it is not configured

If the answer call button is not configured in the client master data, or if no messages are received from the PBX connector for an extension, then the answer call button is now disabled. A hint shows why it is not available when the mouse is left hovering over the button.

JTELDEV-4923BugImage Removed15.02.2019Call Log not shown for some calls

Sometimes, the call log was not shown for some calls in the call log analyzer or the call log screen. This problem has been fixed.

CMPK-12StoryImage Removed10.02.2019New IVR object "Last Call Information" retrieves information on previous ACD callThis object is used to retrieve information on the last call made by the current caller to selected ACD groups, and can for example be used to route re-diallers more efficiently. More information is available in the WIKI in the object reference.CWERA-16StoryImage Removed10.02.2019 GOSUB / RETURN now allows modification of variables in subroutines and nested callsThe GOSUB and RETURN objects now allow modification of variables in the called subroutine. It is also possible to nest more than one GOSUB / RETURN call.JTELDEV-4920BugImage Removed10.02.2019Fix Update 3.14 - missing mkdir for Data/system/help and missing ShortText for TelStatus.-1 (Unregistered)

The update script for releases 3.14 had two errors. First of all, the Data/system/help directory might not be present on the target system, causing a missing help.properties file. Secondly, a ShortText was missing for TelStatus.-1 (Unregistered). These problems have been fixed.

JTELDEV-4903Image Removed25.01.2019New Mini Client 2.27 released

A new mini client has been released. This is documented here: https://wiki.jtel.de/display/JPW/Die+Inbetriebnahme+des+Mini+Client+ab+der+Version+2.27 and here: https://wiki.jtel.de/display/JPW/MiniClient+Einstellungen

Sv translation
languagede
JTELStats2 - Compressed Statistics run only at specific times

The following parameters have been added, so that it is possible to specify when compressed statistics are created. If not specified, then the processes run all the time.

Translations Ignore


Code Block
Portal.ACD.Statistics.JTELStats2.Compress.CompressedA.StartTime
Portal.ACD.Statistics.JTELStats2.Compress.CompressedA.EndTime
Portal.ACD.Statistics.JTELStats2.Compress.CompressedU.StartTime
Portal.ACD.Statistics.JTELStats2.Compress.CompressedU.EndTime
Portal.ACD.Statistics.JTELStats2.Compress.CompressedUA.StartTime
Portal.ACD.Statistics.JTELStats2.Compress.CompressedUA.EndTime



JTELDEV-4925Image Added08.07.2019SalesForce Lightning Support

Release 3.15 now supports the SalesForce Lightning interface and Lightning OpenCTI functions.

CKLING-63StoryImage Added01.07.2019Users Profiles - Handling ChangeWhen a user is logged out, no profile is displayed.
When profiles are applied whilst the user is logged out, these are saved to the user's data, and will be applied if they are "login profiles" when the user next logs in.
Otherwise, when the user logs in, the profile is nulled out on login, and no profile is displayed.

This helps aleviate the situation where users though a profile was still applied, but in fact it didn't apply because it was not marked as a login profile.
CSTYRIA-20BugImage Added14.06.2019Cockpit Variables - IVR GUI functionThe cockpit variables function has been changed in the IVR GUI. The behaviour previously was to increment and decrement the counters only, however this has been changed to increment and decrement the value. The counters are always incremented when a successful increment or decrement operation is carried out, and reset to 0 when a successful assignment is performed.
JTELDEV-4950StoryImage Added06.06.2019Agent / Supervisor User Interface now available in French

The agent, supervisor and mini client interfaces have now been translated to french. The configuration parts of the application are shown in English, when the french language is selected.

CSAXO-23Image Added04.06.2019Fix Race Condition when Call to Agent is madeIf a RINGING and OK (ALERT then CONNECT) were received very quickly (in the same millisecond) then the connect would be signalled before the call flow in the jtel server was ready to process it. This problem has been fixed.
CMOVINGA-163BugImage Added24.05.2019Naming of recording files in portal inconsistent, some variables not resolvedThe download of recording files in the portal, when the client setting "Download File Name Template" option is not consistent. This problem has been fixed. Now several variables are provided for the download, this is documented in the WIKI here: https://wiki.jtel.de/x/cgEF
CGREEN-52BugImage Added21.05.2019SalesForceID not passed to onClickToDial in SalesForce ClassicThe SalesForceID was not passed to the onClickToDial API when using SalesForce classic. This problem has been fixed.
JTELDEV-4951BugImage Added21.05.2019REST Query Advanced - change CURL command to return non 200 Status codes

The CURL command for the REST Query Advanced object would not correctly return status codes other than 200. This has been fixed, and can be fixed manually by changing the CURL command, removing --fail.

JTELDEV-4949Image Added05.05.2019New IVR Object Connect to PBX Users

A new IVR object Connect to PBX Users has been added. This allows IVR applications to connect to a list of PBX users using longest idle, or first available. The number of tries is configurable (i.e. how many calls will be made maximum). See also https://wiki.jtel.de/x/aQIh

JTELDEV-4948Image Added05.05.2019New IVR Object Log Entry

A new IVR object Log Entry has been added, which writes a line to the call log. Variables can be used in the expression which will be parsed before it is written to the log. See also ttps://wiki.jtel.de/x/XgIh

JTELDEV-4947Image Added05.05.2019New IVR Objects Target and Jump to Target

Two new IVR objects have been added, which help to make visibly cleaner IVR applications. A target, is an object in the IVR application to which a jump can be made. The jump to target object can be used to jump to that position in the application from anywhere else. See https://wiki.jtel.de/x/SQIh and https://wiki.jtel.de/x/UAIh for details.

JTELDEV-4946Image Added04.05.2019New IVR Object REST Query Advanced

A new IVR object REST Query Advanced has been added, which allows fine control of GET, POST, PUT and DELETE requests. See https://wiki.jtel.de/x/QAIh for details.

CNFON-409Image Added25.04.2019ACD Incoming Calls Report failedThe ACD Incoming Calls Report failed to execute. This problem has been fixed.
CTDM-245BugImage Added22.04.2019ACD groups could not be deletedSometimes, an ACD group could not be deleted, due to references in the database to statistical records. This problem has been fixed.
CCARG-199Image Added22.04.2019Language in report subscription incorrectIt was not possible to subscribe to reports in a different language other than German. This problem has been fixed.
CKLING-56BugImage Added10.04.2019Users Profiles - incorrect display of rule for reserve agentsIn the users profiles view, when editing a profile, rules which are applied to reserve agents in the group would incorrectly be displayed as rules applied to permanent agents in the group. This problem affected the display of the rules only, and has been fixed.
JTELDEV-4932BugImage Added10.04.2019TTS not possible when creating new prompt

It was not possible to create a TTS file when creating a new prompt. This had to be done in edit mode. This problem has been fixed.

CCARG-204StoryImage Added07.04.2019Dialler - not all campaigns shown in supervisorDialler campaigns would be shown in the supervisor according to the currently active status. This included opening times and holiday restrictions. This restriction has been removed, so that all active campaigns (active flag in the campaign) are shown.
CKLING-77StoryImage Added06.04.2019Time synchronisation errors on servers causes reports to provide incorrect call countsIf the time synchronisation on the servers was incorrect, this could cause incorrect counters to be provided in historical reports. The database queries associated with the counters in the reports have been changed, so that these are now resistant to time synchronisation failures. It is, however, important to note that incorrect times will still be reported in this case - as the timestamps taken from various machines in the architecture will cause incorrect differences to to be calculated when timestamps taken from two different servers are subtracted, for example.

The changes made in this ticket affect all reports on the system.
CNFON-367StoryImage Added24.03.2019Cleaner Processes - new shell scriptThe cleaner processes for the database have been moved from a daemon process, to a linux shell script. See https://wiki.jtel.de/x/5gEh for more information.
CKLING-72BugImage Added20.03.2019New Parameter ACD.UDP.Webserver.Address.<MachineID>

It is now possible to specify a separate address for each UDP provider (8-Server) based on the machine ID. The parameter must be created in the database with the following name:

Translations Ignore


Code Block
ACD.UDP.Webserver.Address.<MachineID>



For example:

Translations Ignore


Code Block
ACD.UDP.Webserver.Address.82



The MachineID is the ID of the 8-Server machine, as configured in 8-Server.

This enables the selective deactivation of the platform listener on some hosts, for example, when they are connected via WAN with a slow or bad IP connection.

CKLING-28StoryImage Added20.03.2019New Tiles for Wallboard All Groups for Waiting TimeNew tiles have been created for the wallboard, which show the waiting time:

- current maximum from group start to current time
- current maximum from queue start to current time
- average over day from group start to agent connect
- average over day from queue start to agent connect

The tile showing the average over the day from call start to agent connect has been relabeled, to reduce confusion between the tiles.
CCARG-201BugImage Added19.03.2019GDPR Wave played when caller already hungupSometimes, the GDPR audio file would be played even if the called party was disconnected. This caused lines to hang in the call flow and not be correctly terminated. This problem has been fixed.
JTELDEV-4936BugImage Added17.03.2019UsersProfiles Header shown in MiniClient and MicroClient even if deactivated

The users profiles buttons header was shown in the MiniClient and the MicroClient, even if the functionality was deactivated. This problem has been fixed.

JTELDEV-4937BugImage Added17.03.2019 SQL Exception on edit service numbers as Sysadmin or Reseller Admin

An SQL exception was produced when editing service numbers as sysadmin or reseller admin. This had no effect on the functionality, but the error was irritating. This problem has been fixed.

CKLING-67Image Added15.03.2019Distribution - lost UDP packets from distribution daemonSometimes, UDP packets could be lost during the distribution process from a centrally managed system, with external telephony servers, networked by WAN. A routine has been added to the call flow to detect this situation as long as the call is in the ACD queue. The call will be distributed a few seconds later, but will recover from the lost UDP packet.
CCONTACT-126BugImage Added14.03.2019PBX Connectors - agent telephone status field is set incorrectly on transfer of non ACD callsThe agent TelStatusID field could be set incorrectly, if the PBX connector reported the transfer of a non ACD call between two agents. This would result in the receiving agent being blocked, and unable to receive ACD calls. This problem has been fixed.
CHECT-41StoryImage Added14.03.2019Contact Name now shown in current call and call historyThe contact name is now shown in the current call and call history in agent home and the supervisor in several tables and views.
JTELDEV-4928StoryImage Added27.02.2019Chat - new JavaScript Function "isAgentAvailable"

A new javascript function JTEL.isAgentAvailable has been added to the javascript library for the chat server:

Translations Ignore


Code Block
JTEL.isAgentAvailable(

{ Hash : '(hash_code)', BaseWSURI: 'ws://jtel-chat-server:3000', callback }
);

The callback function is declared as follows:

function( result ) {
...
}



result contains true, if agents are available according to the max chats per agent parameter and their current logged in status for the chat medium. Otherwise result contains false.

CSTUTT-293BugImage Added26.02.2019User Settings - specifiying a comma for a threshold value for the wallboard causes an errorIf a comma was specified for a user setting, for example Wallboard.All.TotalAvailabilityPercent.threshold.error = 80,0 - this would cause an error. This problem has been fixed, however the setting will not be applied unless correctly specified with a decimal point.
CJOB-45BugImage Added26.02.2019Tarif Prompt - file name with spaces causes errorIf a tarif prompt was specified, with a space in the filename, the webserver would produce a http 500 error with an empty page. This problem has been fixed.
JTELDEV-4927Image Added24.02.2019Resources View - SysAdmin - Better ordering of resources

When resources are selected in the sysadmin view, and one of the flags is used to sort / filter the list (prohibit inheritance or menu), now the resources are secondary sorted by name. This makes finding resources a lot easier.

JTELDEV-4924Image Added15.02.2019The answer call button is now disabled when it is not configured

If the answer call button is not configured in the client master data, or if no messages are received from the PBX connector for an extension, then the answer call button is now disabled. A hint shows why it is not available when the mouse is left hovering over the button.

JTELDEV-4923BugImage Added15.02.2019Call Log not shown for some calls

Sometimes, the call log was not shown for some calls in the call log analyzer or the call log screen. This problem has been fixed.

CMPK-12StoryImage Added10.02.2019New IVR object "Last Call Information" retrieves information on previous ACD callThis object is used to retrieve information on the last call made by the current caller to selected ACD groups, and can for example be used to route re-diallers more efficiently. More information is available in the WIKI in the object reference.
CWERA-16StoryImage Added10.02.2019 GOSUB / RETURN now allows modification of variables in subroutines and nested callsThe GOSUB and RETURN objects now allow modification of variables in the called subroutine. It is also possible to nest more than one GOSUB / RETURN call.
JTELDEV-4920BugImage Added10.02.2019Fix Update 3.14 - missing mkdir for Data/system/help and missing ShortText for TelStatus.-1 (Unregistered)

The update script for releases 3.14 had two errors. First of all, the Data/system/help directory might not be present on the target system, causing a missing help.properties file. Secondly, a ShortText was missing for TelStatus.-1 (Unregistered). These problems have been fixed.

JTELDEV-4903Image Added25.01.2019New Mini Client 2.27 released

A new mini client has been released. This is documented here: https://wiki.jtel.de/display/JPW/Die+Inbetriebnahme+des+Mini+Client+ab+der+Version+2.27 and here: https://wiki.jtel.de/display/JPW/MiniClient+Einstellungen


Sv translation
languagede

Status
colourRed
titleThis page is only available in English

The StatisticsPartB record is related to the incorrect AcdStatisticsPartB record after a call transfer group has been perfomed. This problem has been fixed
Sv translation
languagefr


CléTRésoluSujet des notes de releaseContenu des notes de release
CSTYRIA-108Image Added12.05.2020Wallboard - la suppression d'un utilisateur entraîne une augmentation du nombre d'événements médiatiques terminés.Lorsqu'un utilisateur est supprimé, l'horodatage dtLastModified de tous les événements ACD auxquels l'utilisateur était affecté est modifié, lorsque l'affectation de l'utilisateur à l'événement est supprimée. De ce fait, le panneau affiche un nombre disproportionné d'événements terminés pour la journée en cours. Tous les événements qui ont été attribués à l'utilisateur, mais qui ont été achevés à une date antérieure sont ajoutés au nombre réel d'événements achevés. Ce problème a été résolu.
CMKL-61BugImage Added25.04.2020Événements manquants de SOAP CALL_ENDL'événement CALL_END était manquant après qu'un transfert d'appel ait été effectué entre deux agents. Ce problème a été résolu.
CEWS-60BugImage Added19.02.2020Rapport 2 de l'agent ACD - Appels - Calculs erronésLa colonne "Appels - Occupé" dans le rapport d'agent ACD 2 avait un calcul incorrect. Ce problème a été résolu.
CSKR-156BugImage Added19.02.2020Copie de l'utilisateur - Champs Département et Attribut du client maintenant copiésAuparavant, lorsqu'un utilisateur était cloné (copié), les champs département et attribut client n'étaient pas copiés. Ce comportement a été amélioré pour copier les deux champs.
CAWSH-220Image Added31.01.2020Appels sortants - statistiques non enregistrées dans la base de donnéesLors de l'utilisation du traducteur d'appels entrants - PBX - préfixer l'indicatif du pays + l'indicatif régional + le préfixe de l'abonné à tous les numéros - les appels sortants ne pouvaient pas être écrits correctement dans la base de données. Cela est dû à une asymétrie entre le numéro de service utilisé (entièrement qualifié E.164) et le numéro de signal entrant (PBX interne). Le convertisseur de numéros de PBX a été modifié, pour traiter ce problème de manière à ce que les appels soient correctement enregistrés.
CTELKO-37BugImage Added21.01.2020Mini Client - TACs - Problème avec trop de TACs et pas de barre de défilementSi un grand nombre de TAC sont configurés et que l'application WEB du mini-client est configurée pour en afficher trop dans la fenêtre (par exemple en réglant le pager sur 50 lignes), alors il n'est pas possible de fermer la fenêtre des TAC. Ce problème a été corrigé en ajoutant une barre de défilement vertical à la fenêtre des TAC si le contenu déborde.
CSAXO-84BugImage Added27.12.2019Abonnement aux rapports - date de début incorrecteSi l'abonnement à un rapport est effectué sur une période mensuelle, une date de début incorrecte sera enregistrée pour la première date de livraison. Ce problème a été résolu.
CMPK-63BugImage Added20.12.2019Utilisateurs Échec de la suppressionIl n'a pas été possible de supprimer certains utilisateurs en raison de restrictions liées aux clés étrangères dans la base de données. Ce problème a été résolu.
CSTYRIA-89Image Added18.12.2019Rapports du groupe ACD - nombre de demandes de rappelLe nombre de demandes de rappel n'était pas indiqué correctement dans certains rapports du groupe ACD. Cela est dû au fait que les nouvelles variantes de rappel 2 et 3 n'ont pas été prises en compte. Ce problème a été résolu.
CSTYRIA-88BugImage Added18.12.2019Enregistrement StatisticsPartB lié à un enregistrement AcdStatisticsPartB incorrect après le groupe de transfert d'appelL'enregistrement StatisticsPartB est lié à l'enregistrement AcdStatisticsPartB incorrect après qu'un groupe de transfert d'appel a été exécuté. Ce problème a été résolu
KeyTResolvedRelease Notes SubjectRelease Notes Content
CEWS-60BugImage Removed19.02.2020ACD Agent Report 2 - Calls - Busy incorrect calculationThe column "Calls - Busy" in ACD Agent Report 2 had an incorrect calculation. This problem has been fixed.
CSKR-156BugImage Removed19.02.2020User Copy - Fields Department and Client Attribute now copiedPreviously, when a user was cloned (copied) the fields department and client attribute were not copied. This behaviour has been improved to copy both fields.
CAWSH-220Image Removed31.01.2020Outbound calls - statistics not written to databaseWhen using the incoming call translator - PBX - prepend country code + area code + subscriber prefix to all numbers - outbound calls could not be written to the database correctly. This is due to an asymmetry between the used service number (fully qualified E.164) and the inbound signalled number (PBX internal). The PBX number converter has been modified, to deal with this so that calls are logged correctly.
CTELKO-37BugImage Removed21.01.2020Mini Client - TACs - Problem with too many TACs and no scrollbarIf a lot of TACs are configured, and the mini client WEB application is setup to show too many in the window (for example by setting the pager to 50 rows), then it is not possible to close the TAC window. This problem has been fixed by adding a vertical scroll bar to the TAC window if the content overflows.
CSAXO-84BugImage Removed27.12.2019Report Subscription - incorrect start dateIf a report subscription was made with a monthly time period, then an incorrect start date would be recorded for the first delivery date. This problem has been fixed.
CMPK-63BugImage Removed20.12.2019Users Delete failedIt was not possible to delete some users because of foreign key restrictions in the database. This problem has been fixed.
CSTYRIA-89Image Removed18.12.2019ACD Group Reports - number of call back requestsThe number of callback requests was not shown correctly in some ACD group reports. This was due to the newer callback 2 and callback 3 variants not being counted. This problem has been fixed.
CSTYRIA-88BugImage Removed18.12.2019StatisticsPartB record related to incorrect AcdStatisticsPartB record after call transfer group
.
CSEGHORN-151Image Modified21.11.
2019ACD Agent Call Report 1 does not work with
2019Le rapport d'appel de l'agent ACD 1 ne fonctionne pas avec MySQL 8.xL'ACD Agent Call Report 1
does not work with
ne fonctionne pas avec MySQL 8.x -
this problem has been fixed
ce problème a été résolu.
CSTYRIA-73BugImage Modified21.11.2019
Agent Notes in Callback Window disappear when call is endedThe notes made by agents in the request callback popup would disappear when call was ended whilst the agent was still inputting the callback request. This problem has been fixed
Les notes de l'agent dans la fenêtre de rappel disparaissent lorsque l'appel est terminéLes notes prises par les agents dans le popup de rappel de la demande disparaissaient lorsque l'appel était terminé alors que l'agent était encore en train de saisir la demande de rappel. Ce problème a été résolu.
CSAXO-47BugImage Modified21.11.2019
Incorrect transaction codes shown on call transferIncorrect transaction codes could be shown on call transfer, particularly when using agent / configuration groups and also in combination with holding the call prior to the transfer. This problem has been fixed
Codes de transaction incorrects indiqués sur le transfert d'appelDes codes de transaction incorrects peuvent apparaître lors du transfert d'appel, en particulier lorsque l'on utilise des groupes d'agents / de configuration et également en combinaison avec la mise en attente de l'appel avant le transfert. Ce problème a été résolu.
CSAXO-73Image Modified25.10.2019
ACD Group Redialler Rules did not work with configuration and agent groupsRules defined in ACD groups to process repeat callers (redialler rules) did not work with configuration and agent groups. This problem has been fixed
Les règles de redémarrage du groupe ACD n'ont pas fonctionné avec les groupes de configuration et d'agentsLes règles définies dans les groupes ACD pour traiter les appels répétés (règles de rappel) ne fonctionnaient pas avec les groupes de configuration et d'agents. Ce problème a été résolu.
CSTYRIA-70Image Modified20.10.2019
New Group Action
Nouvelle action de groupe "Callback 3" -
no
aucune confirmation
requiredA new ACD group action
requiseUne nouvelle action de groupe ACD "Callback 3"
has been added, which no longer askes for confirmation of the telephone number when the caller ID has not been withheld. If the caller ID is withheld, then the behaviour is as previously
a été ajoutée, qui ne demande plus la confirmation du numéro de téléphone lorsque l'identification de l'appelant n'a pas été retenue. Si l'identification de l'appelant est retenue, le comportement est le même que précédemment.
CSAXO-36BugImage Modified09.10.2019
Supervisor Agents Views - incorrect status colour in column "availability"An incorrect status value could be shown in the "availability" column in the supervisor if PBX monitoring was used - when busy some agents were shown as green instead of red. This problem has been fixed
Opinions des agents de contrôle - couleur de statut incorrecte dans la colonne "disponibilité"Une valeur de statut incorrecte pouvait être affichée dans la colonne "disponibilité" du superviseur si la surveillance PBX était utilisée - lorsque certains agents étaient occupés, elle était affichée en vert au lieu de rouge. Ce problème a été résolu.
CCARG-177BugImage Modified02.10.2019
Dialler - incorrect figures in the following wallboard tiles
Composeur - chiffres incorrects dans les plaques murales suivantesLes carreaux de placoplâtre suivants pourraient présenter des valeurs incorrectes, et ont été fixés :
- Appels avortés aujourd'hui
- Appels avortés aujourd'hui Pourcentage
- Appels en erreur aujourd'hui
- Erreur d'appel aujourd'hui Pourcentage
- Appels non valides aujourd'hui Pourcentage
- Appels sans réponse aujourd'hui Pourcentage
- Nombre d'appels reçus aujourd'hui Pourcentage
- Résultat du contact avorté aujourd'hui Pourcentage
The following wallboard tiles could show incorrect values, and have been fixed:
- Calls Aborted Today
- Calls Aborted Today Percent
- Calls Error Today
- Calls Error Today Percent
- Calls Invalid Today Percent
- Calls No Answer Today Percent
- Calls Reched Today Percent
- Contact Result Aborted Today Percent
JTELDEV-4998BugImage Modified23.09.2019IVR Debug Dump Variables
does not process prefix correctlyThe debug dump variables IVR object does not process the prefix correctly, and instead dumps all variables. This problem has been fixed
ne traite pas le préfixe correctement

L'objet IVR debug dump variables ne traite pas le préfixe correctement, et au lieu de cela, dump toutes les variables. Ce problème a été résolu.

CSAXO-69Image Modified20.09.2019
Service Numbers Report 1 - time interval for hangup time cannot be saved.The time interval cannot be saved for the hangup time in service numbers report 1 when subscribing to this report. This problem has been fixed
Rapport sur les numéros de service 1 - l'intervalle de temps pour le temps de raccrochage ne peut pas être enregistré.L'intervalle de temps ne peut pas être enregistré pour le temps de raccrochage dans le rapport 1 des numéros de service lors de l'abonnement à ce rapport. Ce problème a été résolu.
JTELDEV-4996BugImage Modified16.09.2019Connecteur PBX Innovaphone
PBX Connector
- SOAP
with plain
avec http
It was no longer possible to connect to an innovaphone PBX using http, https had to be used instead. This is usually not a problem, as the innovaphone PBX accepts https as standard too, however the problem has been fixed

Il n'était plus possible de se connecter à un PBX innovaphone par http, il fallait utiliser le https à la place. Ce n'est généralement pas un problème, car le PBX innovaphone accepte également le https en standard, mais le problème a été résolu.

JTELDEV-4941BugImage Modified09.09.2019
Doubleclick on Tab in Service Number deletes parametersDouble clicking on a tab when editing a service number could delete settings in the service number if it was saved. This problem has been fixed
Double-cliquer sur l'onglet dans Numéro de service supprime les paramètres

Un double clic sur un onglet lors de l'édition d'un numéro de service pouvait supprimer les paramètres du numéro de service s'il était enregistré. Ce problème a été résolu.

CKLING-136StoryImage Modified02.09.2019
Flexible Telephone Number from Workstation can be used in OutdialIf an agent has the rights to use a telephone number defined in the user account, a flexible telephone number set by the workstation login procedure can now be selected by the agent when making an outbound call. The use of this feature requires that the resource portal.
Le numéro de téléphone flexible du poste de travail peut être utilisé dans OutdialSi un agent a le droit d'utiliser un numéro de téléphone défini dans le compte utilisateur, un numéro de téléphone flexible défini par la procédure de connexion au poste de travail peut désormais être sélectionné par l'agent lors d'un appel sortant. L'utilisation de cette fonctionnalité nécessite que le portail de ressources Acd.AgentHome.CallProcessing.Outbound.UserCommunication (X)
is set for the user's security group
soit défini pour le groupe de sécurité de l'utilisateur.
JTELDEV-4917Image Modified01.09.2019
Standard Reports JTELStats2Standard reports have been added for JTELStats2 to retrieve the data either as a CSV or Excel report. Reports are provided for each of the tables
Rapports standard JTELStats2

Des rapports standard ont été ajoutés pour JTELStats2 afin de récupérer les données sous forme de rapport CSV ou Excel. Des rapports sont fournis pour chacun des tableaux: CompressedA15, CompressedADay, CompressedU15, CompressedUDay, CompressedUA15

and

et CompressedUADay.

CSTYRIA-67Image Modified30.08.2019Rapport du groupe ACD
Group Report
-
incorrect number of outbound callsACD Group Report 4 contained an incorrect count for the number of outbound calls made. This problem has been fixed
nombre d'appels sortants incorrectLe rapport 4 du groupe ACD contenait un comptage incorrect du nombre d'appels sortants effectués. Ce problème a été résolu.
CNFON-410Image Modified24.08.2019MiniClient -
new EXE Call feature added when incoming calls are received, new command line parameters to dial a number, new Hotkey Functions.A new feature, to call an .EXE file with parameters is now available in the mini client. The following parameters control its behaviour
nouvelle fonction d'appel EXE ajoutée lorsque des appels entrants sont reçus, nouveaux paramètres de ligne de commande pour composer un numéro, nouvelles fonctions de raccourcis clavier.Une nouvelle fonctionnalité, permettant d'appeler un fichier .EXE avec des paramètres, est maintenant disponible dans le mini-client. Les paramètres suivants contrôlent son comportement: AutomaticEXECall, AutomaticEXECallCommand, AutomaticEXECallParameters.
Up to 4 additional system wide hotkeys can be defined in the MiniClient which run JavaScript within the client when they are pressed. This can, for example, be used to place status changes on hotkeys for faster use.
Also it is possible to start the mini client with the following parameters


Il est possible de définir jusqu'à 4 raccourcis clavier supplémentaires pour l'ensemble du système dans le MiniClient, qui exécutent le JavaScript dans le client lorsqu'on appuie dessus. Cela peut, par exemple, être utilisé pour placer les changements de statut sur des touches de raccourci pour une utilisation plus rapide.


Il est également possible de démarrer le mini-client avec les paramètres suivants :
ACDMiniClient.exe --
dial number
which causes the mini client to behave, as if the hotkey to dial a number had been pressed
numéro de téléphone
qui fait que le mini-client se comporte comme si la touche de raccourci pour composer un numéro avait été enfoncée.
CCOMCAVE-90Image Modified14.08.2019
Supervisor
Superviseur -
Media EventsAccessing the supervisor tab media events was not possible if the CRM URL contained non ASCII or URL incompatible characters. This was caused, if the CRM URL was set via the IVR, and the URL was then parameterised, for example, using the name of the service number. If this name then contained non ASCII characters (for example accents or umlauts), then the page was no longer accessable. This problem has been fixed
Événements médiatiquesL'accès aux événements médiatiques de l'onglet "superviseur" n'était pas possible si l'URL du CRM contenait des caractères non ASCII ou incompatibles avec l'URL. Cela était dû au fait que l'URL du CRM était définie via le IVR et que l'URL était ensuite paramétrée, par exemple, en utilisant le nom du numéro de service. Si ce nom contenait alors des caractères non ASCII (par exemple des accents ou des trémas), alors la page n'était plus accessible. Ce problème a été résolu.
CHFG-25BugImage Modified11.08.2019
Last Agent does not work in some conditionsIf the last agent algorithm was used, it would not work correctly in all situations. This problem has been fixed
Le dernier agent ne travaille pas dans certaines conditionsSi le dernier algorithme d'agent était utilisé, il ne fonctionnerait pas correctement dans toutes les situations. Ce problème a été résolu.
JTELDEV-4977BugImage Modified01.08.2019
Dialler
Numéroteur -
Busy Series uses incorrect telephone numberWhen a busy series is started, due to the fact that a contact telephone number is busy, when the second attempt is made to reach the contact, the system incorrectly uses the first telephone number available, instead of the last used telephone number. This problem has been fixed
La série Busy utilise un numéro de téléphone incorrect

Lorsqu'une série de numéros occupés est lancée, du fait qu'un numéro de téléphone de contact est occupé, lorsque la deuxième tentative est faite pour joindre le contact, le système utilise incorrectement le premier numéro de téléphone disponible, au lieu du dernier numéro de téléphone utilisé. Ce problème a été résolu.

JTELDEV-4973Image Modified21.07.2019
Cockpit
Variables
- Assignment or Increment FunctionThe cockpit variables assignment function did not work correctly when coupled with a comparison. This problem has been fixed
du cockpit - Fonction d'affectation ou d'augmentation

La fonction d'affectation des variables du cockpit n'a pas fonctionné correctement lorsqu'elle a été couplée à une comparaison. Ce problème a été résolu.

CNFON-445BugImage Modified12.07.2019Outdial Trunk Group
not settable in Client Data as SysAdminIt was not possible to set the outdial trunk group in the client data as SysAdmin, in combination with an activated sales force integration. This problem has been fixed
non paramétrable dans les données clients comme SysAdminIl n'a pas été possible de définir le groupe d'appels sortants dans les données clients comme SysAdmin, en combinaison avec l'intégration d'une force de vente activée. Ce problème a été résolu.
JTELDEV-4969BugImage Modified09.07.2019
Column Selector (all pages) does not reset to system defaults correctlyThe column selector would not reset the selected columns correctly to the system default once the user had set custom columns in the view being configured. This problem has been fixedA presence connector is now available for the Cisco UCM, based on JTAPI. See
Le sélecteur de colonnes (toutes les pages) ne se remet pas correctement aux valeurs par défaut du système

Le sélecteur de colonnes ne réinitialiserait pas correctement les colonnes sélectionnées à la valeur par défaut du système une fois que l'utilisateur aurait défini des colonnes personnalisées dans la vue en cours de configuration. Ce problème a été résolu.

CSTYRIA-33StoryImage Modified08.07.2019Connecteur de présence Cisco UCM JTAPI
Presence Connector
Un connecteur de présence est maintenant disponible pour l'UCM Cisco, basé sur JTAPI. Voir
 https://wiki.jtel.de/x/DQMh 
for more details
pour plus de détails.
JTELDEV-4953Image Modified08.07.2019JTELStats2 -
Compressed Statistics run only at specific timesThe following parameters have been added, so that it is possible to specify when compressed statistics are created. If not specified, then the processes run all the time
Les statistiques compressées ne fonctionnent qu'à des moments précis

Les paramètres suivants ont été ajoutés, afin qu'il soit possible de spécifier quand les statistiques compressées sont créées. S'ils ne sont pas spécifiés, les processus s'exécutent en permanence.

Translations Ignore


Code Block
Portal.ACD.Statistics.JTELStats2.Compress.CompressedA.StartTime
 Portal.ACD.Statistics.JTELStats2.Compress.CompressedA.EndTime
 Portal.ACD.Statistics.JTELStats2.Compress.CompressedU.StartTime
 Portal.ACD.Statistics.JTELStats2.Compress.CompressedU.EndTime
 Portal.ACD.Statistics.JTELStats2.Compress.CompressedUA.StartTime
 Portal.ACD.Statistics.JTELStats2.Compress.CompressedUA.EndTime



JTELDEV-4925Image Modified08.07.2019
SalesForce Lightning SupportRelease 3.15 now supports the SalesForce Lightning interface and Lightning OpenCTI functions
Soutien à la foudre de la SalesForce

La version 3.15 prend désormais en charge l'interface SalesForce Lightning et les fonctions Lightning OpenCTI.

CKLING-63StoryImage Modified01.07.2019
Users Profiles - Handling ChangeWhen a user is logged out, no profile is displayed.
When profiles are applied whilst the user is logged out, these are saved to the user's data, and will be applied if they are "login profiles" when the user next logs in.
Otherwise, when the user logs in, the profile is nulled out on login, and no profile is displayed.
This helps aleviate the situation where users though a profile was still applied, but in fact it didn't apply because it was not marked as a login profile
Profils des utilisateurs - Gérer le changementLorsqu'un utilisateur est déconnecté, aucun profil n'est affiché.
Lorsque des profils sont appliqués alors que l'utilisateur est déconnecté, ils sont enregistrés dans les données de l'utilisateur, et seront appliqués s'il s'agit de "profils de connexion" lors de la prochaine connexion de l'utilisateur.
Sinon, lorsque l'utilisateur se connecte, le profil est annulé à la connexion, et aucun profil n'est affiché.

Cela permet d'éviter la situation où des utilisateurs, bien qu'ayant un profil, l'appliquaient quand même, mais en fait ne l'appliquaient pas parce qu'il n'était pas marqué comme un profil de connexion.
CSTYRIA-20BugImage Modified14.06.2019
Cockpit
Variables du cockpit - fonction IVR GUI
function
The cockpit variables function has been changed in the IVR GUI. The behaviour previously was to increment and decrement the counters only, however this has been changed to increment and decrement the value. The counters are always incremented when a successful increment or decrement operation is carried out, and reset to 0 when a successful assignment is performed
La fonction des variables du cockpit a été modifiée dans l'interface graphique de l'IVR. Auparavant, le comportement consistait uniquement à incrémenter et à décrémenter les compteurs, mais ce comportement a été modifié pour incrémenter et décrémenter la valeur. Les compteurs sont toujours incrémentés lorsqu'une opération d'incrémentation ou de décrémentation est effectuée avec succès, et remis à 0 lorsqu'une mission est effectuée avec succès.
JTELDEV-4950StoryImage Modified06.06.2019
Agent / Supervisor User Interface now available in FrenchThe agent, supervisor and mini client interfaces have now been translated to french. The configuration parts of the application are shown in English, when the french language is selected
L'interface utilisateur Agent / Superviseur est désormais disponible en français

Les interfaces agent, superviseur et mini-client ont maintenant été traduites en français. Les parties de configuration de l'application sont affichées en anglais, lorsque la langue française est sélectionnée.

CSAXO-23Image Modified04.06.2019
Fix Race Condition when Call to Agent is madeIf a RINGING and OK (ALERT then CONNECT) were received very quickly (in the same millisecond) then the connect would be signalled before the call flow in the jtel server was ready to process it. This problem has been fixed
Fixer les conditions de course lorsque l'appel à l'agent est effectuéSi une SONNERIE et un OK (ALERTE puis CONNEXION) étaient reçus très rapidement (dans la même milliseconde), la connexion serait alors signalée avant que le flux d'appel dans le serveur jtel soit prêt à le traiter. Ce problème a été résolu.
CMOVINGA-163BugImage Modified24.05.2019
Naming of recording files in portal inconsistent, some variables not resolvedThe download of recording files in the portal, when the client setting "Download File Name Template" option is not consistent. This problem has been fixed. Now several variables are provided for the download, this is documented in the WIKI here
La dénomination des fichiers d'enregistrement dans le portail est incohérente, certaines variables ne sont pas résoluesLe téléchargement de fichiers d'enregistrement dans le portail, lorsque le client paramètre l'option "Télécharger le modèle de nom de fichier" n'est pas cohérent. Ce problème a été résolu. Maintenant, plusieurs variables sont fournies pour le téléchargement, ceci est documenté dans le WIKI ici: https://wiki.jtel.de/x/cgEF
CGREEN-52BugImage Modified21.05.2019SalesForceID
not passed to onClickToDial in
n'est pas passé à onClickToDial dans SalesForce Classic
The SalesForceID was not passed to the onClickToDial API when using SalesForce classic. This problem has been fixed
Le SalesForceID n'a pas été transmis à l'API onClickToDial lors de l'utilisation de SalesForce classic. Ce problème a été résolu.
JTELDEV-4951BugImage Modified21.05.2019REST Query Advanced -
change CURL command to return non 200 Status codesThe CURL command for the REST Query Advanced object would not correctly return status codes other than 200. This has been fixed, and can be fixed manually by changing the CURL command, removing
changer la commande CURL pour retourner des codes de statut non 200

La commande CURL de l'objet REST Query Advanced ne retournerait pas correctement les codes de statut autres que 200. Cela a été corrigé et peut être corrigé manuellement en modifiant la commande CURL, en supprimant --fail.

JTELDEV-4949Image Modified05.05.2019
New IVR Object Connect to PBX UsersA new IVR object
Un nouvel objet IVR se connecte aux utilisateurs de PBX

Un nouvel objet IVR Connect to PBX Users

has been added. This allows IVR applications to connect to a list of PBX users using longest idle, or first available. The number of tries is configurable (i.e. how many calls will be made maximum). See also

a été ajouté. Cela permet aux applications IVR de se connecter à une liste d'utilisateurs de PBX utilisant la plus longue période d'inactivité, ou la première disponible. Le nombre d'essais est configurable (c'est-à-dire combien d'appels au maximum seront effectués). Voir aussi https://wiki.jtel.de/x/aQIh

JTELDEV-4948Image Modified05.05.2019
New IVR Object Log EntryA new IVR object Log Entry has been added, which writes a line to the call log. Variables can be used in the expression which will be parsed before it is written to the log. See also 
Nouvelle entrée dans le journal des objets du RVI

Une nouvelle entrée de journal d'objet IVR a été ajoutée, qui écrit une ligne dans le journal des appels. Des variables peuvent être utilisées dans l'expression qui sera analysée avant qu'elle ne soit écrite dans le journal. Voir aussi ttps://wiki.jtel.de/x/XgIh

JTELDEV-4947Image Modified05.05.2019
New IVR Objects Target and Jump to TargetTwo new IVR objects have been added, which help to make visibly cleaner IVR applications. A target, is an object in the IVR application to which a jump can be made. The jump to target object can be used to jump to that position in the application from anywhere else. See
Les nouveaux objets IVR ciblent et sautent à la cible

Des variables peuvent être utilisées dans l'expression qui sera analysée avant qu'elle ne soit écrite dans le journal. Une cible, est un objet dans l'application IVR vers lequel on peut effectuer un saut. Le saut vers l'objet cible peut être utilisé pour se rendre à cette position dans l'application depuis n'importe quel autre endroit. Voir https://wiki.jtel.de/x/SQIh and https://wiki.jtel.de/x/UAIh 

for details

pour des détails.

JTELDEV-4946Image Modified04.05.2019
New
Nouvel objet IVR
Object
REST
Query Advanced
Requête Avancée

Un nouvel objet IVR

A new IVR object

REST Query Advanced

has been added, which allows fine control of

a été ajouté, qui permet un contrôle fin des demandes GET, POST, PUT

and

et DELETE

requests

.

See

Voir https://wiki.jtel.de/x/QAIh for details.

CNFON-409Image Modified25.04.2019
ACD Incoming Calls Report failedThe ACD Incoming Calls Report failed to execute. This problem has been fixed
Rapport sur les appels entrants ACDLe rapport sur les appels entrants de l'ACD ne s'est pas exécuté. Ce problème a été résolu.
CTDM-245BugImage Modified22.04.2019
ACD groups could not be deletedSometimes, an ACD group could not be deleted, due to references in the database to statistical records. This problem has been fixed
Les groupes ACD n'ont pas pu être supprimésParfois, un groupe ACD ne pouvait pas être supprimé, en raison de références dans la base de données à des enregistrements statistiques. Ce problème a été résolu.
CCARG-199Image Modified22.04.2019
Language in report subscription incorrectIt was not possible to subscribe to reports in a different language other than German. This problem has been fixed
Langue dans l'abonnement au rapport incorrecteIl n'était pas possible de s'abonner à des rapports dans une autre langue que l'allemand. Ce problème a été résolu.
CKLING-56BugImage Modified10.04.2019
Users Profiles
Profils des utilisateurs -
incorrect display of rule for reserve agentsIn the users profiles view, when editing a profile, rules which are applied to reserve agents in the group would incorrectly be displayed as rules applied to permanent agents in the group. This problem affected the display of the rules only, and has been fixed
affichage incorrect de la règle pour les agents de réserveDans la vue des profils des utilisateurs, lors de la modification d'un profil, les règles qui sont appliquées aux agents de réserve du groupe seraient affichées de manière incorrecte comme des règles appliquées aux agents permanents du groupe. Ce problème ne concernait que l'affichage des règles et a été corrigé.
JTELDEV-4932BugImage Modified10.04.2019TTS
not possible when creating new promptIt was not possible to create a TTS file when creating a new
impossible lors de la création d'une nouvelle invite

Il n'était pas possible de créer un fichier TTS lors de la création d'une nouvelle invite. Cela a dû être fait en mode édition. Ce problème a été résolu

prompt. This had to be done in edit mode. This problem has been fixed

.

CCARG-204StoryImage Modified07.04.2019
Dialler - not all campaigns shown in supervisorDialler campaigns would be shown in the supervisor according to the currently active status. This included opening times and holiday restrictions. This restriction has been removed, so that all active campaigns (active flag in the campaign) are shown
Composeur - toutes les campagnes ne sont pas affichées dans le superviseurLes campagnes d'appels téléphoniques seraient affichées dans le superviseur en fonction du statut actif actuel. Il s'agissait notamment des heures d'ouverture et des restrictions relatives aux vacances. Cette restriction a été supprimée, de sorte que toutes les campagnes actives (drapeau actif dans la campagne) sont affichées.
CKLING-77StoryImage Modified06.04.2019
Time synchronisation errors on servers causes reports to provide incorrect call countsIf the time synchronisation on the servers was incorrect, this could cause incorrect counters to be provided in historical reports. The database queries associated with the counters in the reports have been changed, so that these are now resistant to time synchronisation failures. It is, however, important to note that incorrect times will still be reported in this case - as the timestamps taken from various machines in the architecture will cause incorrect differences to to be calculated when timestamps taken from two different servers are subtracted, for example.
The changes made in this ticket affect all reports on the systemThe cleaner processes for the database have been moved from a daemon process, to a linux shell script. See
Les erreurs de synchronisation du temps sur les serveurs font que les rapports fournissent des comptes d'appels incorrectsSi la synchronisation du temps sur les serveurs était incorrecte, cela pourrait entraîner la fourniture de compteurs incorrects dans les rapports historiques. Les interrogations de la base de données associées aux compteurs dans les rapports ont été modifiées, de sorte que ceux-ci résistent désormais aux défaillances de la synchronisation temporelle. Il est toutefois important de noter que des heures incorrectes seront toujours signalées dans ce cas - car les horodatages pris sur différentes machines de l'architecture entraîneront des différences incorrectes à calculer lorsque les horodatages pris sur deux serveurs différents sont soustraits, par exemple.

Les modifications apportées à ce ticket affectent tous les rapports du système.
CNFON-367StoryImage Modified24.03.2019
Cleaner Processes - new shell script
Des processus plus propres - nouveau script shellLes processus les plus propres pour la base de données ont été déplacés d'un processus de démon, à un script shell linux. Voir
 https://wiki.jtel.de/x/5gEh 
for more information
pour plus d'informations.
CKLING-72BugImage Modified20.03.2019
New Parameter
Nouveau paramètre ACD.UDP.Webserver.Address.<MachineID>
It is now possible to specify a separate address for each UDP provider

Il est maintenant possible de spécifier une adresse séparée pour chaque fournisseur UDP (8-Server)

based on the machine ID. The parameter must be created in the database with the following name

en fonction de l'ID de la machine. Le paramètre doit être créé dans la base de données avec le nom suivant :

Translations Ignore


Code Block
ACD.UDP.Webserver.Address.<MachineID>



Par exemple

For example

:

Translations Ignore


Code Block
ACD.UDP.Webserver.Address.82
The MachineID is the ID of the



Le MachineID est l'identifiant de la machine 8-Server

machine, as configured in

, tel que configuré dans 8-Server.

This enables the selective deactivation of the platform listener on some hosts, for example, when they are connected via WAN with a slow or bad IP connection


Cela permet la désactivation sélective de l'auditeur de la plateforme sur certains hôtes, par exemple, lorsqu'ils sont connectés via le WAN avec une connexion IP lente ou mauvaise.

CKLING-28StoryImage Modified20.03.2019
New Tiles for Wallboard All Groups for Waiting TimeNew tiles have been created for the wallboard, which show the waiting time:
- current maximum from group start to current time
- current maximum from queue start to current time
- average over day from group start to agent connect
- average over day from queue start to agent connect
The tile showing the average over the day from call start to agent connect has been relabeled, to reduce confusion between the tiles
Nouveaux carreaux pour les panneaux muraux Tous les groupes pour le temps d'attenteDe nouveaux carreaux ont été créés pour le panneau mural, qui indiquent le temps d'attente :

- maximum actuel du début du groupe à l'heure actuelle
- maximum actuel du début de la file d'attente à l'heure actuelle
- ala durée moyenne de la journée entre le début du groupe et la connexion des agents
- moyenne sur la journée entre le début de la file d'attente et la connexion de l'agent

La tuile indiquant la moyenne sur la journée entre le début de l'appel et la connexion de l'agent a été reformulée, afin de réduire la confusion entre les tuiles.
CCARG-201BugImage Modified19.03.2019
GDPR Wave played when caller already hungupSometimes, the GDPR audio file would be played even if the called party was disconnected. This caused lines to hang in the call flow and not be correctly terminated. This problem has been fixed
GDPR Wave a été diffusé alors que l'appelant avait déjà raccrochéParfois, le fichier audio du GDPR était lu même si la partie appelée était déconnectée. De ce fait, les lignes étaient bloquées dans le flux d'appels et n'étaient pas correctement terminées. Ce problème a été résolu.
JTELDEV-4936BugImage Modified17.03.2019
UsersProfiles Header shown in MiniClient and MicroClient even if deactivatedThe users profiles buttons header was shown in the MiniClient and the MicroClient, even if the functionality was deactivated. This problem has been fixed
L'en-tête des profils utilisateurs apparaît dans le MiniClient et le MicroClient même s'ils sont désactivés

L'en-tête des boutons des profils d'utilisateurs était affiché dans le MiniClient et le MicroClient, même si la fonctionnalité était désactivée. Ce problème a été résolu.

JTELDEV-4937BugImage Modified17.03.2019
 SQL Exception on edit service numbers as Sysadmin or
 Exception SQL sur l'édition des numéros de service en tant que Sysadmin ou Reseller Admin
An SQL exception was produced when editing service numbers as sysadmin or reseller admin. This had no effect on the functionality, but the error was irritating. This problem has been fixed

Une exception SQL était produite lors de l'édition des numéros de service en tant qu'administrateur système ou administrateur revendeur. Cela n'a eu aucun effet sur la fonctionnalité, mais l'erreur était irritante. Ce problème a été résolu.

CKLING-67Image Modified15.03.2019Distribution -
lost UDP packets from distribution daemonSometimes, UDP packets could be lost during the distribution process from a centrally managed system, with external telephony servers, networked by WAN. A routine has been added to the call flow to detect this situation as long as the call is in the ACD queue. The call will be distributed a few seconds later, but will recover from the lost UDP packet
paquets UDP perdus par le démon de distributionParfois, des paquets UDP peuvent être perdus pendant le processus de distribution à partir d'un système géré centralement, avec des serveurs de téléphonie externes, mis en réseau par le WAN. Une routine a été ajoutée au flux d'appels pour détecter cette situation tant que l'appel est dans la file d'attente de l'ACD. L'appel sera distribué quelques secondes plus tard, mais se remettra du paquet UDP perdu.
CCONTACT-126BugImage Modified14.03.2019Connecteurs PBX
Connectors - agent telephone status field is set incorrectly on transfer of non ACD callsThe agent TelStatusID field could be set incorrectly, if the PBX connector reported the transfer of a non ACD call between two agents. This would result in the receiving agent being blocked, and unable to receive ACD calls. This problem has been fixed
- le champ du statut du téléphone de l'agent est mal défini lors du transfert d'appels non ACDLe champ TelStatusID de l'agent pourrait être mal défini, si le connecteur PBX signalait le transfert d'un appel non ACD entre deux agents. Cela aurait pour conséquence de bloquer l'agent récepteur et de l'empêcher de recevoir des appels ACD. Ce problème a été résolu.
CHECT-41StoryImage Modified14.03
.2019Contact Name now shown in current call and call historyThe contact name is now shown in the current call and call history in agent home and the supervisor in several tables and views
.2019Le nom du contact figure désormais dans l'appel en cours et dans l'historique des appelsLe nom du contact est maintenant indiqué dans l'appel en cours et l'historique des appels dans le domicile de l'agent et du superviseur dans plusieurs tableaux et vues.
JTELDEV-4928StoryImage Modified27.02.2019Chat -
new
nouvelle fonction JavaScript
Function
"isAgentAvailable
"
A new

Une nouvelle fonction javascript

function

JTEL.isAgentAvailable

has been added to the javascript library for the chat server

a été ajoutée à la bibliothèque javascript pour le serveur de chat :

Translations Ignore


Code Block
JTEL.isAgentAvailable(
 { Hash : '(hash_code)', BaseWSURI : 'ws://jtel-chat-server:3000', callback }
 )
; The callback function is declared as follows: 
 ; La fonction de rappel est déclarée comme suit : function( result ) {
 ...
 }
result contains true, if agents are available according to the max chats per agent parameter and their current logged in status for the chat medium. Otherwise result contains false



le résultat contient vrai, si les agents sont disponibles selon le paramètre max chats par agent et leur statut actuel de connexion pour le support de discussion. Sinon, le résultat contient faux.

CSTUTT-293BugImage Modified26.02.2019
User Settings - specifiying a comma for a threshold value for the wallboard causes an errorIf a comma was specified for a user setting, for example
Paramètres utilisateur - la spécification d'une virgule pour une valeur seuil pour le panneau mural provoque une erreurSi une virgule était spécifiée pour un paramètre utilisateur, par exemple Wallboard.All.TotalAvailabilityPercent.threshold.error = 80,0 -
this would cause an error. This problem has been fixed, however the setting will not be applied unless correctly specified with a decimal point
cela entraînerait une erreur. Ce problème a été corrigé, mais le paramètre ne sera pas appliqué s'il n'est pas correctement spécifié avec un point décimal.
CJOB-45BugImage Modified26.02.2019Tarif
Prompt - file name with spaces causes errorIf a tarif prompt was specified, with a space in the filename, the webserver would produce a http 500 error with an empty page. This problem has been fixed
Prompt - le nom de fichier avec des espaces provoque une erreurSi une invite tarifaire était spécifiée, avec un espace dans le nom du fichier, le serveur web produirait une erreur http 500 avec une page vide. Ce problème a été résolu.
JTELDEV-4927Image Modified24.02.2019
Resources View
Vue des ressources - SysAdmin -
Better ordering of resourcesWhen resources are selected in the sysadmin view, and one of the flags is used to sort / filter the list (prohibit inheritance or menu), now the resources are secondary sorted by name. This makes finding resources a lot easier
Un meilleur ordonnancement des ressources

Lorsque les ressources sont sélectionnées dans la vue de l'administrateur système, et que l'un des drapeaux est utilisé pour trier / filtrer la liste (interdiction d'héritage ou menu), les ressources sont maintenant triées secondairement par nom. Cela facilite grandement la recherche des ressources.

JTELDEV-4924Image Modified15.02.2019
The answer call button is now disabled when it is not configuredIf the answer call button is not configured in the client master data, or if no messages are received from the PBX connector for an extension, then the answer call button is now disabled. A hint shows why it is not available when the mouse is left hovering over the button
Le bouton de réponse à l'appel est désormais désactivé lorsqu'il n'est pas configuré

Si le bouton d'appel de réponse n'est pas configuré dans les données de base du client, ou si aucun message n'est reçu du connecteur PBX pour un poste, alors le bouton d'appel de réponse est maintenant désactivé. Un indice montre pourquoi il n'est pas disponible lorsque la souris reste sur le bouton.

JTELDEV-4923BugImage Modified15.02.2019
Call Log not shown for some callsSometimes, the call log was not shown for some calls in the call log analyzer or the call log screen. This problem has been fixed
Le journal des appels n'est pas affiché pour certains appels

Parfois, le journal d'appels n'était pas affiché pour certains appels dans l'analyseur du journal d'appels ou dans l'écran du journal d'appels. Ce problème a été résolu.

CMPK-12StoryImage Modified10.02.2019
New IVR object "Last Call Information" retrieves information on previous ACD callThis object is used to retrieve information on the last call made by the current caller to selected ACD groups, and can for example be used to route re-diallers more efficiently. More information is available in the WIKI in the object reference
Le nouvel objet SVI "Informations sur le dernier appel" permet de récupérer des informations sur l'appel ACD précédentCet objet est utilisé pour récupérer des informations sur le dernier appel effectué par l'appelant actuel vers des groupes ACD sélectionnés, et peut par exemple être utilisé pour acheminer plus efficacement les rappels. De plus amples informations sont disponibles dans le WIKI dans la référence de l'objet.
CWERA-16StoryImage Modified10.02.2019 GOSUB / RETURN
now allows modification of variables in subroutines and nested callsThe GOSUB and RETURN objects now allow modification of variables in the called subroutine. It is also possible to nest more than one GOSUB / RETURN call
permet désormais de modifier les variables dans les sous-programmes et les appels imbriquésLes objets GOSUB et RETURN permettent maintenant de modifier les variables dans le sous-programme appelé. Il est également possible d'imbriquer plus d'un appel GOSUB / RETURN.
JTELDEV-4920BugImage Modified10.02.2019
Fix Update
Correction de la mise à jour 3.14 -
missing
mkdir
for
manquant pour Data/system/help
and missing
et ShortText
for
manquant pour TelStatus.-1 (
Unregistered
non enregistré)
The update script for releases

Le script de mise à jour pour les versions 3.14

had two errors. First of all, the

comportait deux erreurs. Tout d'abord, le répertoire Data/system/help

directory might not be present on the target system, causing a missing

peut ne pas être présent sur le système cible, ce qui entraîne l'absence du fichier help.properties

file

.

Secondly

Deuxièmement,

a ShortText was missing for

il manquait un ShortText pour TelStatus.-1 (

Unregistered

non enregistré).

These problems have been fixed

Ces problèmes ont été résolus.

JTELDEV-4903Image Modified25.01.2019
New Mini Client
Lancement du nouveau Mini-client 2.27
released

Un nouveau Mini-client a été mis sur le marché. Ceci est documenté ici

A new mini client has been released. This is documented here

: https://wiki.jtel.de/display/JPW/Die+Inbetriebnahme+des+Mini+Client+ab+der+Version+2.27 

and here

et ici : https://wiki.jtel.de/display/JPW/MiniClient+Einstellungen