| Key | T | Resolved | Release Notes Subject | Release Notes Content |
|---|---|---|---|---|
| CSTYRIA-108 | 12.05.2020 | Wallboard - deleting a user causes the number of completed media events to increase. | When a user is deleted, the dtLastModified timestamp on all ACD Events the user was assigned to is changed, when the user assignment to the event is removed. This causes the wallboard to display a disproportionately high number of completed events for the current day. All events which were assigned to the user, but completed at an earlier date are added to the actual number of completed events. This problem has been fixed. | |
| CMKL-61 | 25.04.2020 | Missing SOAP CALL_END Events | The CALL_END event was missing after a call transfer was performed between two agents. This problem has been fixed. | |
| CEWS-60 | 19.02.2020 | ACD Agent Report 2 - Calls - Busy incorrect calculation | The column "Calls - Busy" in ACD Agent Report 2 had an incorrect calculation. This problem has been fixed. | |
| CSKR-156 | 19.02.2020 | User Copy - Fields Department and Client Attribute now copied | Previously, when a user was cloned (copied) the fields department and client attribute were not copied. This behaviour has been improved to copy both fields. | |
| CAWSH-220 | 31.01.2020 | Outbound calls - statistics not written to database | When using the incoming call translator - PBX - prepend country code + area code + subscriber prefix to all numbers - outbound calls could not be written to the database correctly. This is due to an asymmetry between the used service number (fully qualified E.164) and the inbound signalled number (PBX internal). The PBX number converter has been modified, to deal with this so that calls are logged correctly. | |
| CTELKO-37 | 21.01.2020 | Mini Client - TACs - Problem with too many TACs and no scrollbar | If a lot of TACs are configured, and the mini client WEB application is setup to show too many in the window (for example by setting the pager to 50 rows), then it is not possible to close the TAC window. This problem has been fixed by adding a vertical scroll bar to the TAC window if the content overflows. | |
| CSAXO-84 | 27.12.2019 | Report Subscription - incorrect start date | If a report subscription was made with a monthly time period, then an incorrect start date would be recorded for the first delivery date. This problem has been fixed. | |
| CMPK-63 | 20.12.2019 | Users Delete failed | It was not possible to delete some users because of foreign key restrictions in the database. This problem has been fixed. | |
| CSTYRIA-89 | 18.12.2019 | ACD Group Reports - number of call back requests | The number of callback requests was not shown correctly in some ACD group reports. This was due to the newer callback 2 and callback 3 variants not being counted. This problem has been fixed. | |
| CSTYRIA-88 | 18.12.2019 | StatisticsPartB record related to incorrect AcdStatisticsPartB record after call transfer group | The StatisticsPartB record is related to the incorrect AcdStatisticsPartB record after a call transfer group has been perfomed. This problem has been fixed. | |
| CSEGHORN-151 | 21.11.2019 | ACD Agent Call Report 1 does not work with MySQL 8.x | ACD Agent Call Report 1 does not work with MySQL 8.x - this problem has been fixed. | |
| CSTYRIA-73 | 21.11.2019 | Agent Notes in Callback Window disappear when call is ended | The notes made by agents in the request callback popup would disappear when call was ended whilst the agent was still inputting the callback request. This problem has been fixed. | |
| CSAXO-47 | 21.11.2019 | Incorrect transaction codes shown on call transfer | Incorrect transaction codes could be shown on call transfer, particularly when using agent / configuration groups and also in combination with holding the call prior to the transfer. This problem has been fixed. | |
| CSAXO-73 | 25.10.2019 | ACD Group Redialler Rules did not work with configuration and agent groups | Rules defined in ACD groups to process repeat callers (redialler rules) did not work with configuration and agent groups. This problem has been fixed. | |
| CSTYRIA-70 | 20.10.2019 | New Group Action "Callback 3" - no confirmation required | A new ACD group action "Callback 3" has been added, which no longer askes for confirmation of the telephone number when the caller ID has not been withheld. If the caller ID is withheld, then the behaviour is as previously. | |
| CSAXO-36 | 09.10.2019 | Supervisor Agents Views - incorrect status colour in column "availability" | An incorrect status value could be shown in the "availability" column in the supervisor if PBX monitoring was used - when busy some agents were shown as green instead of red. This problem has been fixed. | |
| CCARG-177 | 02.10.2019 | Dialler - incorrect figures in the following wallboard tiles | The following wallboard tiles could show incorrect values, and have been fixed: - Calls Aborted Today - Calls Aborted Today Percent - Calls Error Today - Calls Error Today Percent - Calls Invalid Today Percent - Calls No Answer Today Percent - Calls Reched Today Percent - Contact Result Aborted Today Percent | |
| JTELDEV-4998 | 23.09.2019 | IVR Debug Dump Variables does not process prefix correctly | The debug dump variables IVR object does not process the prefix correctly, and instead dumps all variables. This problem has been fixed. | |
| CSAXO-69 | 20.09.2019 | Service Numbers Report 1 - time interval for hangup time cannot be saved. | The time interval cannot be saved for the hangup time in service numbers report 1 when subscribing to this report. This problem has been fixed. | |
| JTELDEV-4996 | 16.09.2019 | Innovaphone PBX Connector - SOAP with plain http | It was no longer possible to connect to an innovaphone PBX using http, https had to be used instead. This is usually not a problem, as the innovaphone PBX accepts https as standard too, however the problem has been fixed. | |
| JTELDEV-4941 | 09.09.2019 | Doubleclick on Tab in Service Number deletes parameters | Double clicking on a tab when editing a service number could delete settings in the service number if it was saved. This problem has been fixed. | |
| CKLING-136 | 02.09.2019 | Flexible Telephone Number from Workstation can be used in Outdial | If an agent has the rights to use a telephone number defined in the user account, a flexible telephone number set by the workstation login procedure can now be selected by the agent when making an outbound call. The use of this feature requires that the resource portal.Acd.AgentHome.CallProcessing.Outbound.UserCommunication (X) is set for the user's security group. | |
| JTELDEV-4917 | 01.09.2019 | Standard Reports JTELStats2 | Standard reports have been added for JTELStats2 to retrieve the data either as a CSV or Excel report. Reports are provided for each of the tables: CompressedA15, CompressedADay, CompressedU15, CompressedUDay, CompressedUA15 and CompressedUADay. | |
| CSTYRIA-67 | 30.08.2019 | ACD Group Report - incorrect number of outbound calls | ACD Group Report 4 contained an incorrect count for the number of outbound calls made. This problem has been fixed. | |
| CNFON-410 | 24.08.2019 | MiniClient - new EXE Call feature added when incoming calls are received, new command line parameters to dial a number, new Hotkey Functions. | A new feature, to call an .EXE file with parameters is now available in the mini client. The following parameters control its behaviour: AutomaticEXECall, AutomaticEXECallCommand, AutomaticEXECallParameters. Up to 4 additional system wide hotkeys can be defined in the MiniClient which run JavaScript within the client when they are pressed. This can, for example, be used to place status changes on hotkeys for faster use. Also it is possible to start the mini client with the following parameters: ACDMiniClient.exe --dial number which causes the mini client to behave, as if the hotkey to dial a number had been pressed. | |
| CCOMCAVE-90 | 14.08.2019 | Supervisor - Media Events | Accessing the supervisor tab media events was not possible if the CRM URL contained non ASCII or URL incompatible characters. This was caused, if the CRM URL was set via the IVR, and the URL was then parameterised, for example, using the name of the service number. If this name then contained non ASCII characters (for example accents or umlauts), then the page was no longer accessable. This problem has been fixed. | |
| CHFG-25 | 11.08.2019 | Last Agent does not work in some conditions | If the last agent algorithm was used, it would not work correctly in all situations. This problem has been fixed. | |
| JTELDEV-4977 | 01.08.2019 | Dialler - Busy Series uses incorrect telephone number | When a busy series is started, due to the fact that a contact telephone number is busy, when the second attempt is made to reach the contact, the system incorrectly uses the first telephone number available, instead of the last used telephone number. This problem has been fixed. | |
| JTELDEV-4973 | 21.07.2019 | Cockpit Variables - Assignment or Increment Function | The cockpit variables assignment function did not work correctly when coupled with a comparison. This problem has been fixed. | |
| CNFON-445 | 12.07.2019 | Outdial Trunk Group not settable in Client Data as SysAdmin | It was not possible to set the outdial trunk group in the client data as SysAdmin, in combination with an activated sales force integration. This problem has been fixed. | |
| JTELDEV-4969 | 09.07.2019 | Column Selector (all pages) does not reset to system defaults correctly | The column selector would not reset the selected columns correctly to the system default once the user had set custom columns in the view being configured. This problem has been fixed. | |
| CSTYRIA-33 | 08.07.2019 | Cisco UCM JTAPI Presence Connector | A presence connector is now available for the Cisco UCM, based on JTAPI. See https://wiki.jtel.de/x/DQMh for more details. | |
| JTELDEV-4953 | 08.07.2019 | JTELStats2 - Compressed Statistics run only at specific times | The following parameters have been added, so that it is possible to specify when compressed statistics are created. If not specified, then the processes run all the time. Portal.ACD.Statistics.JTELStats2.Compress.CompressedA.StartTime Portal.ACD.Statistics.JTELStats2.Compress.CompressedA.EndTime Portal.ACD.Statistics.JTELStats2.Compress.CompressedU.StartTime Portal.ACD.Statistics.JTELStats2.Compress.CompressedU.EndTime Portal.ACD.Statistics.JTELStats2.Compress.CompressedUA.StartTime Portal.ACD.Statistics.JTELStats2.Compress.CompressedUA.EndTime | |
| JTELDEV-4925 | 08.07.2019 | SalesForce Lightning Support | Release 3.15 now supports the SalesForce Lightning interface and Lightning OpenCTI functions. | |
| CKLING-63 | 01.07.2019 | Users Profiles - Handling Change | When a user is logged out, no profile is displayed. When profiles are applied whilst the user is logged out, these are saved to the user's data, and will be applied if they are "login profiles" when the user next logs in. Otherwise, when the user logs in, the profile is nulled out on login, and no profile is displayed. This helps aleviate the situation where users though a profile was still applied, but in fact it didn't apply because it was not marked as a login profile. | |
| CSTYRIA-20 | 14.06.2019 | Cockpit Variables - IVR GUI function | The cockpit variables function has been changed in the IVR GUI. The behaviour previously was to increment and decrement the counters only, however this has been changed to increment and decrement the value. The counters are always incremented when a successful increment or decrement operation is carried out, and reset to 0 when a successful assignment is performed. | |
| JTELDEV-4950 | 06.06.2019 | Agent / Supervisor User Interface now available in French | The agent, supervisor and mini client interfaces have now been translated to french. The configuration parts of the application are shown in English, when the french language is selected. | |
| CSAXO-23 | 04.06.2019 | Fix Race Condition when Call to Agent is made | If a RINGING and OK (ALERT then CONNECT) were received very quickly (in the same millisecond) then the connect would be signalled before the call flow in the jtel server was ready to process it. This problem has been fixed. | |
| CMOVINGA-163 | 24.05.2019 | Naming of recording files in portal inconsistent, some variables not resolved | The download of recording files in the portal, when the client setting "Download File Name Template" option is not consistent. This problem has been fixed. Now several variables are provided for the download, this is documented in the WIKI here: https://wiki.jtel.de/x/cgEF | |
| CGREEN-52 | 21.05.2019 | SalesForceID not passed to onClickToDial in SalesForce Classic | The SalesForceID was not passed to the onClickToDial API when using SalesForce classic. This problem has been fixed. | |
| JTELDEV-4951 | 21.05.2019 | REST Query Advanced - change CURL command to return non 200 Status codes | The CURL command for the REST Query Advanced object would not correctly return status codes other than 200. This has been fixed, and can be fixed manually by changing the CURL command, removing --fail. | |
| JTELDEV-4949 | 05.05.2019 | New IVR Object Connect to PBX Users | A new IVR object Connect to PBX Users has been added. This allows IVR applications to connect to a list of PBX users using longest idle, or first available. The number of tries is configurable (i.e. how many calls will be made maximum). See also https://wiki.jtel.de/x/aQIh | |
| JTELDEV-4948 | 05.05.2019 | New IVR Object Log Entry | A new IVR object Log Entry has been added, which writes a line to the call log. Variables can be used in the expression which will be parsed before it is written to the log. See also ttps://wiki.jtel.de/x/XgIh | |
| JTELDEV-4947 | 05.05.2019 | New IVR Objects Target and Jump to Target | Two new IVR objects have been added, which help to make visibly cleaner IVR applications. A target, is an object in the IVR application to which a jump can be made. The jump to target object can be used to jump to that position in the application from anywhere else. See https://wiki.jtel.de/x/SQIh and https://wiki.jtel.de/x/UAIh for details. | |
| JTELDEV-4946 | 04.05.2019 | New IVR Object REST Query Advanced | A new IVR object REST Query Advanced has been added, which allows fine control of GET, POST, PUT and DELETE requests. See https://wiki.jtel.de/x/QAIh for details. | |
| CNFON-409 | 25.04.2019 | ACD Incoming Calls Report failed | The ACD Incoming Calls Report failed to execute. This problem has been fixed. | |
| CTDM-245 | 22.04.2019 | ACD groups could not be deleted | Sometimes, an ACD group could not be deleted, due to references in the database to statistical records. This problem has been fixed. | |
| CCARG-199 | 22.04.2019 | Language in report subscription incorrect | It was not possible to subscribe to reports in a different language other than German. This problem has been fixed. | |
| CKLING-56 | 10.04.2019 | Users Profiles - incorrect display of rule for reserve agents | In the users profiles view, when editing a profile, rules which are applied to reserve agents in the group would incorrectly be displayed as rules applied to permanent agents in the group. This problem affected the display of the rules only, and has been fixed. | |
| JTELDEV-4932 | 10.04.2019 | TTS not possible when creating new prompt | It was not possible to create a TTS file when creating a new prompt. This had to be done in edit mode. This problem has been fixed. | |
| CCARG-204 | 07.04.2019 | Dialler - not all campaigns shown in supervisor | Dialler campaigns would be shown in the supervisor according to the currently active status. This included opening times and holiday restrictions. This restriction has been removed, so that all active campaigns (active flag in the campaign) are shown. | |
| CKLING-77 | 06.04.2019 | Time synchronisation errors on servers causes reports to provide incorrect call counts | If the time synchronisation on the servers was incorrect, this could cause incorrect counters to be provided in historical reports. The database queries associated with the counters in the reports have been changed, so that these are now resistant to time synchronisation failures. It is, however, important to note that incorrect times will still be reported in this case - as the timestamps taken from various machines in the architecture will cause incorrect differences to to be calculated when timestamps taken from two different servers are subtracted, for example. The changes made in this ticket affect all reports on the system. | |
| CNFON-367 | 24.03.2019 | Cleaner Processes - new shell script | The cleaner processes for the database have been moved from a daemon process, to a linux shell script. See https://wiki.jtel.de/x/5gEh for more information. | |
| CKLING-72 | 20.03.2019 | New Parameter ACD.UDP.Webserver.Address.<MachineID> | It is now possible to specify a separate address for each UDP provider (8-Server) based on the machine ID. The parameter must be created in the database with the following name: ACD.UDP.Webserver.Address.<MachineID>
ACD.UDP.Webserver.Address.82
| |
| CKLING-28 | 20.03.2019 | New Tiles for Wallboard All Groups for Waiting Time | New tiles have been created for the wallboard, which show the waiting time: - current maximum from group start to current time - current maximum from queue start to current time - average over day from group start to agent connect - average over day from queue start to agent connect The tile showing the average over the day from call start to agent connect has been relabeled, to reduce confusion between the tiles. | |
| CCARG-201 | 19.03.2019 | GDPR Wave played when caller already hungup | Sometimes, the GDPR audio file would be played even if the called party was disconnected. This caused lines to hang in the call flow and not be correctly terminated. This problem has been fixed. | |
| JTELDEV-4936 | 17.03.2019 | UsersProfiles Header shown in MiniClient and MicroClient even if deactivated | The users profiles buttons header was shown in the MiniClient and the MicroClient, even if the functionality was deactivated. This problem has been fixed. | |
| JTELDEV-4937 | 17.03.2019 | SQL Exception on edit service numbers as Sysadmin or Reseller Admin | An SQL exception was produced when editing service numbers as sysadmin or reseller admin. This had no effect on the functionality, but the error was irritating. This problem has been fixed. | |
| CKLING-67 | 15.03.2019 | Distribution - lost UDP packets from distribution daemon | Sometimes, UDP packets could be lost during the distribution process from a centrally managed system, with external telephony servers, networked by WAN. A routine has been added to the call flow to detect this situation as long as the call is in the ACD queue. The call will be distributed a few seconds later, but will recover from the lost UDP packet. | |
| CCONTACT-126 | 14.03.2019 | PBX Connectors - agent telephone status field is set incorrectly on transfer of non ACD calls | The agent TelStatusID field could be set incorrectly, if the PBX connector reported the transfer of a non ACD call between two agents. This would result in the receiving agent being blocked, and unable to receive ACD calls. This problem has been fixed. | |
| CHECT-41 | 14.03.2019 | Contact Name now shown in current call and call history | The contact name is now shown in the current call and call history in agent home and the supervisor in several tables and views. | |
| JTELDEV-4928 | 27.02.2019 | Chat - new JavaScript Function "isAgentAvailable" | A new javascript function JTEL.isAgentAvailable has been added to the javascript library for the chat server: JTEL.isAgentAvailable(
{ Hash : '(hash_code)', BaseWSURI: 'ws://jtel-chat-server:3000', callback }
);
The callback function is declared as follows:
function( result ) {
...
}
result contains true, if agents are available according to the max chats per agent parameter and their current logged in status for the chat medium. Otherwise result contains false. | |
| CSTUTT-293 | 26.02.2019 | User Settings - specifiying a comma for a threshold value for the wallboard causes an error | If a comma was specified for a user setting, for example Wallboard.All.TotalAvailabilityPercent.threshold.error = 80,0 - this would cause an error. This problem has been fixed, however the setting will not be applied unless correctly specified with a decimal point. | |
| CJOB-45 | 26.02.2019 | Tarif Prompt - file name with spaces causes error | If a tarif prompt was specified, with a space in the filename, the webserver would produce a http 500 error with an empty page. This problem has been fixed. | |
| JTELDEV-4927 | 24.02.2019 | Resources View - SysAdmin - Better ordering of resources | When resources are selected in the sysadmin view, and one of the flags is used to sort / filter the list (prohibit inheritance or menu), now the resources are secondary sorted by name. This makes finding resources a lot easier. | |
| JTELDEV-4924 | 15.02.2019 | The answer call button is now disabled when it is not configured | If the answer call button is not configured in the client master data, or if no messages are received from the PBX connector for an extension, then the answer call button is now disabled. A hint shows why it is not available when the mouse is left hovering over the button. | |
| JTELDEV-4923 | 15.02.2019 | Call Log not shown for some calls | Sometimes, the call log was not shown for some calls in the call log analyzer or the call log screen. This problem has been fixed. | |
| CMPK-12 | 10.02.2019 | New IVR object "Last Call Information" retrieves information on previous ACD call | This object is used to retrieve information on the last call made by the current caller to selected ACD groups, and can for example be used to route re-diallers more efficiently. More information is available in the WIKI in the object reference. | |
| CWERA-16 | 10.02.2019 | GOSUB / RETURN now allows modification of variables in subroutines and nested calls | The GOSUB and RETURN objects now allow modification of variables in the called subroutine. It is also possible to nest more than one GOSUB / RETURN call. | |
| JTELDEV-4920 | 10.02.2019 | Fix Update 3.14 - missing mkdir for Data/system/help and missing ShortText for TelStatus.-1 (Unregistered) | The update script for releases 3.14 had two errors. First of all, the Data/system/help directory might not be present on the target system, causing a missing help.properties file. Secondly, a ShortText was missing for TelStatus.-1 (Unregistered). These problems have been fixed. | |
| JTELDEV-4903 | 25.01.2019 | New Mini Client 2.27 released | A new mini client has been released. This is documented here: https://wiki.jtel.de/display/JPW/Die+Inbetriebnahme+des+Mini+Client+ab+der+Version+2.27 and here: https://wiki.jtel.de/display/JPW/MiniClient+Einstellungen |
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