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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetBreakingCountAgent_Group

Criteria Used (see also AcdB - ACD Groups KPIs )

Description

login.bGroupLoggedIn = 1
AND AcdAgentStatus.bPause = 1

...

The amount of time the

...

current agent took a break time in the ACD group(s) in which he was logged in within a particular time slice.


Sv translation
languagefr

AcdB - AcdGetBreakingCountAgent_Group

Critères utilisés (voir aussi AcdB - KPI des groupes ACD )

Description

login.bGroupLoggedIn = 1
AND AcdAgentStatus.bPause = 1

Le temps de pause de l'agent actuel dans le(s) groupe(s) ACD dans le(s)quel(s) il était connecté dans une tranche de temps particulière.