Structure des données AcdGroupsUn groupe ACD est représenté comme un objet JSON, comme le montre l'exemple suivant : | Translations Ignore |
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{ "QueueMusicID4Sec": 10, "SupervisorAggregationSkill5ID": null, "DistributionAlgorithmID": 3, "ServiceLevelSeconds": 20, "AgentRedialTimeOnBusy": 0, "dtAgentAutoLogoutSchedule": null, "PlayAnnouncementToTime": 0, "TransferOptionInternal": "AcdGroup.TransferOption.3", "CallPrioTransferInternal": 0, "StairFunctionValue": 10, "CrmUrl": "http://www.google.de?ServiceNumbersName=${ServiceNumbersName}&ServiceNumbersName2=${ServiceNumbersName2}", "StartQueueStep": "10", "bCallTransferPlayStatusAnnouncements": false, "CallRecordingDTMFsOptIn": "1", "FaxHeadline": null, "bProvideSIPHistoryToCallTransferInternal": false, "JTS_ForeignSystemID": null, "SIPDisplay": null, "bMaximumPositionAnnouncement": false, "dtLastCallWarningSent": null, "AgentWarningOnNoAvailableWavesIDExternal": null, "AutoresponseText": null, "MinLoggedInAgentCountSupervisor": 0, "AgentWarningOnNoAvailableWavesIDInternal": null, "ConversationRecordType": "AcdGroups.RecordFunction.3", "WaitingPositionAnnouncementID2": null, "dtLastWarningServiceLevelSent": null, "SIPDisplayTransferInternal": "alterschalter", "LongCallsMinutes": 30, "bMinAgentLoggedInWarningCountActive": true, "dtLastCall": null, "AdditionalPostCallInterval": 0, "MinServiceLevel": 0, "AgentAutoDailyLogoutScheduleTime": "00:00", "SkillTimeFactor": 0, "StairFunctionTime": 10, "PostVoiceMailInterval": 0, "HangUp1Time": 0, "bSecondarySkillSortFirst": false, "AgentRedialTimeOnRejected": 0, "bBackToAgentAfterNumberAnnouncement": false, "bCostFreeQueueingBeforeConnect": false, "bQueueCanOpenWithNoAgents": true, "PlayAnnouncementTo": 0, "bAutoLogoutSupEmail": false, "AddInfo": "%CALLER_DISPLAY%", "bMandatoryTransactionCode": true, "GuidedTransferWhisperWavesIDExternal": null, "bReplaceCLIPerGroup": false, "CurrentServiceLevel": null, "MaxMissedCallsNoAnswer": -1, "JTS_CreatedByForeignSystem": null, "MaxQueueSize": -1, "CallMarkersDisplayOption": "AcdGroup.CallMarkersDisplayOption.1", "QueueAnnouncementID4": 141, "QueueAnnouncementID3": 140, "SupervisorAggregationSkill3ID": null, "bOverflowSupEMail": false, "Name": "Gruppe 1", "QueueAnnouncementID5": 138, "bProvideSIPHistoryToCallTransferExternal": true, "WorkBreakSlotIndicator": 50, "bInternalGroup": null, "GroupNameWavesID": 1690, "bLocalMusicOnRemoteHold": false, "LongWaitingTimeAnnouncementID": null, "MaxPostCallIntervalTel": 0, "MinNotBusyInterval": 0, "QueueMusicID3Sec": 10, "ServiceNumberID": 99, "GroupNumber": null, "bMandatoryTransactionCodeAcdEventsType7": true, "bMandatoryTransactionCodeAcdEventsType5": true, "bMandatoryTransactionCodeAcdEventsType6": true, "bMandatoryTransactionCodeAcdEventsType3": true, "AcdJunkGroupLockTimesID": 15, "bMandatoryTransactionCodeAcdEventsType4": true, "OpeningTimesID": null, "bMandatoryTransactionCodeAcdEventsType1": true, "bMandatoryTransactionCodeAcdEventsType2": true, "QueueAnnouncementID2": 139, "QueueAnnouncementID1": 142, "JTS_FoundInUpdateCycle": null, "dtLastModified": "2020-07-03T01:37:21.552", "QueueMusicID2Sec": 10, "SupervisorAggregationSkill4ID": null, "bIncomingCallsContactOverrideFromDialler": false, "bAgentAutoDailyLogoutActive": false, "bAgentWarningOnNoAvailableExternal": false, "bContinueCallOnCallerHangupInternal": false, "bAgentAnnounceGroupsNumber": false, "MaxQueueCoefficient": -1, "FaxID": null, "MinPostEventInterval": 0, "VoiceMailResendInterval": 0, "PrimaryAcdGroupAgentID": null, "bExtendedGroupSearch": true, "bMaximumTimeAnnouncement": false, "TransferOptionExternal": "AcdGroup.TransferOption.3", "dtLastCallInterval": 0, "bMaximumOneTransactionCodePerCall": true, "bAlwaysRecordAgent": false, "bSupervisorMonitoring": true, "QueueMusicID": 112, "bAgentAnnounceCallingParty": false, "PlayAnnouncementFromTime": 0, "ClientsID": 1, "WaitingPositionAnnouncementID": null, "bActivateFTPUpload": false, "bTimePositionAnnouncement": true, "WaitMusicOnTransferID": 112, "bAutomaticCallbackForLostQueuedCalls": false, "SupervisorAggregationSkill1ID": null, "dtAgentAutoLogoutLast": null, "bCallerCanDeactivateCallRecordingType4": false, "bAutoresponseEnabled": null, "bCallerCanDeactivateCallRecordingType1": false, "bTimeAnnouncement4": true, "Announcement1ID": 138, "bTimeAnnouncement5": true, "bTimeAnnouncement2": true, "ID": 235, "bCallMonitoring": true, "bTimeAnnouncement3": true, "bTimeAnnouncement0": true, "bTimeAnnouncement1": true, "bOverwriteCRM": true, "bReplaceCLIDestination": false, "bProvideSIPHistoryToAgentCall": true, "WaitingTimeAnnouncementID2": null, "bIncomingCallsContactDiallerResultNoTAC": false, "bHideFromCallProcessing": false, "bTicketResendAfterAgentLogout": false, "PlayAnnouncementFrom": 0, "MaxMissedCallsRejected": -1, "PostCallIntervalOutbound": 0, "bAgentAnnounceGroupsName": true, "MinAgents": 0, "bRoundTimeAnnouncement": true, "AdditionalPostCallIntervalTel": 0, "bEMailResendAfterAgentLogout": false, "SupervisorAggregationSkill2ID": null, "CrmUrlWithParameter": null, "bAgentWarningOnNoAvailableInternal": false, "Announcement2ID": null, "HangUp3Time": 0, "QueueAcceptCallAfterSeconds": -1, "bReverseSkillSort": false, "WaitingTimeAnnouncementID": null, "AcdJunkGroupsID": 2, "bContinueCallOnCallerHangupExternal": false, "QueueMusicID1Sec": 10, "MaxMissedCallsBusy": -1, "MaxTransferRingTimeInternal": 10, "bVoiceMailResendAfterAgentLogout": false, "LastAgentCallTime": 1440, "PostCallAcdEventsInterval": 0, "bMergeAnnounce": false, "RoutingApplicationsID": null, "HolidayListID": null, "bDefaultGroup": null, "bCallBackResendAfterAgentLogout": false, "AcdGroupsType": 0, "MinLoggedInAgentCountAcdGroupAggregationID": null, "PostCallInterval": 0, "dtAgentAutoDailyLogoutLast": null, "bStairFunction": false, "bSMSResendAfterAgentLogout": false, "MaxAgentRingTime": 20, "LongWaitingTimeRelations": -1, "bNumberPositionAnnouncement": false, "bPositionAnnouncement0": false, "AgentRedialTimeOnNoAnswer": 0, "bPositionAnnouncement1": true, "SecondaryDistributionAlgorithmID": 1, "SIPDisplayTransferExternal": "$agent_tel", "MaxMissedCalls": -1, "bFaxResendAfterAgentLogout": false, "ConfluenceTextBlocksTagsEmail": "autoresponder,vertrag", "DirectServiceNumbersID": 99, "MaxQueueTime": -1, "MaxPostCallInterval": 0, "MinAgentLoggedInWarningCount": 2, "MaxTransferRingTimeExternal": 20, "QueueMusicID5Sec": 120, "bLongCallsEmail": false, "GuidedTransferWhisperWavesIDInternal": null, "bPositionAnnouncement4": true, "bPositionAnnouncement5": true, "bPositionAnnouncement2": true, "MandatoryTransactionCodeAutomaticEndID": null, "OpenCallbackOption": "AcdGroup.OpenCallbackOption.3", "QueueOffhookAnnouncementID": null, "bPositionAnnouncement3": true, "TarifAnnouncementWavesID": null, "bCallRedirectionAfterNumberAnnouncement": false } |
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Structure des données des utilisateursUn utilisateur est représenté comme un objet JSON, comme le montre l'exemple suivant. | Translations Ignore |
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{ "bTelCallsForwarding": false, "bUseWebMail": true, "dtPBXTelephoneStatus": "2020-07-07T06:20:14.558", "bUseWebEmail": true, "bNotifyWebMail": null, "BaseNumber": null, "OnHoldPendingTransfer": null, "AcdGroupsCallMarkersDisplayOption": null, "JTS_PBXConnectorUDPAddress": "test8s2", "dtAcdLoggedIn": "2020-08-09T12:11:47.308", "WallboardNumberColumns": 1, "AcdMissedCallCounterNoAnswer": 0, "ClonedPbxTelStatusID": 0, "ID": 3, "AgentPIN": "0003", "PasswordResetURL": null, "TeamsActivity": "Away", "ClientAttributesID": 3, "JTS_ForeignSystemID": null, "DefaultOutboundGroupsID": 235, "bAutoLogoffDisabled": false, "AcdAdditionalPostCallIntervall": 0, "dtTeamsActivity": null, "UID": "admin", "bAutomaticCallAnswer": false, "MaxMissedCallsRejected": -1, "DiallerContactsHistoryID": null, "bUseWebFax": true, "dtLastCall": "2020-08-09T01:51:26.958", "PbxCallID2": null, "StartZoomLevelSupervisor": 100, "PbxTelStatusID": 0, "TransactionCodeMandatoryMaximumOne": null, "bUseWebTicket": true, "bInnovaphonePBXIntegrationActiveMiniClient": false, "AcdLoginCallSeconds": 0, "PbxCallID": null, "dtLastCONNRES": "2020-07-20T01:55:28.719", "FirstName": "Skill 10", "AcdLoginTotalCalls": 0, "CallRecordingEveryXCalls": 0, "PauseDuration": null, "dtLastAcdStatus": "2020-08-09T12:11:47.308", "TransactionCodeMandatoryStatisticsPartAID": null, "JTS_PBXConnectorUDPPort": 40406, "MaxMissedCallsBusy": -1, "dtLastCallEnd": "2020-07-20T01:55:25.981", "bShowCurrentCallsWallboard": true, "LDAPAuthenticationUser": null, "dtCreated": "2018-01-16T12:08:47.876", "IPAddressMask": null, "StartGraphIntervalSupervisorMinutes": 15, "bDiallerContactsHistoryForceable": true, "NextDisconnectIsTransfer": null, "SecurityGroupsID": 5, "AcdTotalCallRecordingsDay": 14318, "PWDHash": "*8C065AF3EE1FE73A37E41D1BE4FCA9F5651BDC8B", "Email": "robert.graham@jtel.de", "MaxMissedCallsNoAnswer": -1, "TeamsAvailability": "Away", "JTS_CreatedByForeignSystem": null, "bProCallStatusSynchronisation": false, "MaximumCallRecordingsDay": null, "AgentNameWavesID": 1682, "StartShortHangupsSupervisorSeconds": 5, "LocationsID": null, "nInnovaphonePBXIntegrationPositionMiniClient": 3, "Name": "Admin", "bUseWebSMS": true, "AcdMissedCallCounterRejected": 0, "TelTemp": "49199123456789", "UsersProfilesID": null, "dtExecutionTime": "17:30", "bUseAcdFreeSeatingWhitelist": false, "TransactionCodeMandatoryAcdGroupsID": null, "LastCONNRES": null, "varCallDataID": null, "MaxChatsPerAgent": 1, "bUseWebCallback": true, "JTS_ForeignSystemGUID": null, "bSalesForceTestOpenCTIUser": true, "dtEarliestRedial": "2020-08-09T12:11:47.309", "DefaultEMailLanguagesID": 1, "StartServiceQuotaSupervisorPercent": 80, "nInnovaphonePBXIntegrationPositionFullClient": 0, "dtLastMediaEvent": "2020-08-09T01:51:26.958", "NickName": "AD", "bChangeAgentStatusAfterWebLogout": false, "Tel2": "", "LimitPageSize": 30, "StartTimeSupervisorMinute": 0, "bNotifyAutoLogout": false, "bSOAPSuperuser": true, "dtTeamsAvailability": null, "AcdMissedCallCounterBusy": 0, "bInnovaphonePBXIntegrationActiveFullClient": false, "AgentStatusAfterWebLogoutID": 1, "Tel6": "4917623976938", "JTS_FoundInUpdateCycle": null, "Tel5": "", "Tel4": "", "dtLastModified": "2020-08-09T02:33:34.038", "bActive": true, "Tel3": "", "DDI": null, "bExtendedMailClient": true, "TransactionCodeMandatoryUserData": null, "StartTimeSupervisorHour": 0, "dtTelephoneStatus": "2020-07-20T01:55:28.721", "MaxMissedCalls": -1, "LastCallStatisticsPartBID": null, "LastTelActive": "49199123456789", "AgentStatusAfterLogoutNoAnswerID": null, "AcdMaxPostCallIntervall": 0, "TelActive": "49199123456789", "AgentNumber": null, "dtPauseStart": null, "ActiveDiallerCampaignsID": null, "StartServiceLevelSupervisorSeconds": 20, "DefaultLanguagesID": 1, "bCallAlways": false, "bMultiChannelAgent": false, "TelCallsForwarding": null, "AcdMissedCallCounter": 0, "MaxParallelCalls": null, "AgentStatusAfterLogoutBusyID": null, "StatisticsPartBID": 235857, "bSalesForceAutomaticScreenPop": true, "AgentStatusAfterLogoutID": 1, "AgentStatusAfterLogoutAllID": null, "DepartmentsID": 1, "AcdAgentStatusID": 2, "dtPasswordResetURLExpire": null, "ClientsID": 1, "bDailyAutologoutActive": false, "bTelFlexible": false, "bPbxTelStatusSetByTelActive": false, "Tel": "49199123456789", "ResellersID": 1, "TelStatusID": 0, "AgentStatusAfterLogoutRejectedID": null } |
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