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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

B - AcdGetPostCallDurationAvg_Agent

Criteria Used (see also B - ACD Agents KPIs )

Description

AVG(b.dtCallEnd - b.dtCallStart)

b.PostCallInterval > 0

b.CONNRES = 1

Average duration - of inbound calls distributed to agents and outbound calls distributed to the destination within a particular time slice - in status manual postcall and/or automatic postcall after the end .

See also Value Reference - CONNRES


Sv translation
languagefr

B - AcdGetPostCallDurationAvg_Agent

Critères utilisés (voir aussi B - KPIs des agents ACD )

Description

AVG(b.dtCallEnd - b.dtCallStart)

b.PostCallInterval > 0

b.CONNRES = 1

Durée moyenne - des appels entrants distribués aux agents et des appels sortants distribués à la destination dans une tranche de temps particulière - en statut postcall manuel et/ou postcall automatique après la fin .

Voir aussi Valeur de référence - CONNRES