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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

B - AcdGetACDOutdialCallsDuration_Agent

Criteria Used (see also B - ACD Agents KPIs )

Description

SUM(b.dtCallEnd - b.dtCallConnect)

acdb.bOutbound = 1

b.bTransferAgent = 0

b.bTransferExternalNumber = 0

Total duration of outbound calls made by agents within a particular time slice. Except calls transferred by an agent to anothter agent or to an external number.


Sv translation
languagefr

B - AcdGetACDOutdialCallsDuration_Agent

Critères utilisés (voir aussi B - KPIs des agents ACD )

Description

SUM(b.dtCallEnd - b.dtCallConnect)

acdb.bOutbound = 1

b.bTransferAgent = 0

b.bTransferExternalNumber = 0

Durée totale des appels sortants effectués par les agents dans une tranche de temps donnée. Sauf les appels transférés par un agent vers un autre agent ou vers un numéro externe.