B - AcdGetACDOutdialCallsDuration_Agent

Criteria Used (see also B - ACD Agents KPIs )

Description

SUM(b.dtCallEnd - b.dtCallConnect)

b.bOutbound = 1

b.bTransferAgent = 0

b.bTransferExternalNumber = 0

b.CONNRES = 1

Total duration of outbound calls made by agents within a particular time slice. Except calls transferred by an agent to anothter agent or to an external number.

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