DescriptionThis report contains cumulated data about the selected transaction codes set by agents during or at the end of in- and outbound calls within a particular time slice. This report is optimised for the following output formats: Status |
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subtle | true |
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colour | Red |
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title | PDF |
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Status |
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subtle | true |
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colour | Blue |
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title | HTML |
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ColumnsThe following columns are provided. Name | Description |
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Call Marker - Name | The name of the call marker. |
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ACD Group - Configuration Group | The name of the configuration group. |
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ACD Group - Agent Group | The name of the agent group. |
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ACD Group - Quantity / Sum | The amount of time the current call marker was set by the agents. |
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Call Duration - Total | The total duration need by the selected agents to set this call marker. |
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Call Duration - Average | The average duration need by the agents to set this call marker. |
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Post Call - Total | The total duration of post call times. |
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Post Call - Average | The average duration of post call times. |
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