DescriptionThis report contains cumulated data about transaction codes set by the selected agents during or at the end of in- and outbound calls within a particular time slice. This report is optimised for the following output formats: Status |
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subtle | true |
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colour | Red |
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title | PDF |
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Status |
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subtle | true |
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colour | Blue |
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title | HTML |
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ColumnsThe following columns are provided. Name | Description |
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Transaction code - Names | The name of the transaction code. |
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Transaction code - Export Keys | The export key of the transaction. |
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Counter - TC Entries | The amount of time the current transaction code was set. |
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Average Duration - TC avg. Edit | The average duration need by the selected agents to set this transaction code. |
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Total - Duration - TC total edit | The total duration need by the selected agents to set this transaction code. |
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Percent - Percent all TCs | The ratio in percent between the amount of time the current transaction code was set and the total amount of time all transaction codes was set. |
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