Step by step guideTo do this, proceed as follows:
Column | Meaning |
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Name | Name of the statistics marker | Type | Simple - used as a counter, e.g. how many times an object was passed in the routing application. Yes/No - used for example in customer satisfaction surveys as YES/No answer via DTMF=0/1 Rating - used for example as a rating in customer satisfaction surveys, for example. Possible values are 0 to 9 via DTMF | Prompt File | Announcement, which should is to be output at the statistics marker and played back to the caller as a question. | Action | Edit Delete |
- With New you can create more IVR statistics markers. IVR statistics markers have only one name.
- It should be chosen wisely and care should be taken when placing an IVR statistics marker in the various call flows.
- Here you have to know as an administrator what you want to have evaluated.
It's application in the IVR: For the use of the various statistics markers as objects in the IVR, please refer to the following pages:
Statistics Marker Reports - In the associated report, both IVR statistics markers and service numbers can be selected for containment.
- Report IVR Ststistics Report: https://wiki.jtel.de/x/HwAF
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In addition, you can use graphic areas to provide related information, tips, or hints to users. |
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