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AcdB - AcdGetRingingCalls_Group

Criteria Used (See Also AcdB - ACD Groups KPIs )

Description

SUM( IF( b.dtCallConnect IS NOT NULL, 1, 0) )

acdb.bOutbound = 0

How many The amount of time the phone line of the selected current agent rang in the ACD group(s) in which he was logged in within a particular time slice.


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