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Status
subtle true colour Yellow title Caution

: if an incoming call is transferred from one ACD group to another, then this will be counted in BOTH ACD groups. This report is designed to be viewed by the manager / supervisor of the ACD groups in question, so aggregated data should be viewed with caution.

Sample Execution (Input) → Sample Report (Output)

This report is optimised for the following output formats:

Status
subtle true colour Red title PDF

Status
subtle true colour Green title XLS

Status
subtle true colour Blue title HTML

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