Field | Type | Contents |
ID | INT | A unique ID assigned to each record. Note, that IDs are not re-used, since if an interval is recalculated, the record is added with REPLACE, i.e. the existing record will be delteted and a new record with a new ID will be created in its place. |
ClientsID | INT | ID of client from Clients table. |
ServiceNumbersID | INT | ID of service number from ServiceNumbers table. |
DynamicPriorityGroupsID | INT | ID of dynamic priority group from DynamicPriorityGroups table, or 0 if no dynamic priority group was used. |
RoutingApplicationsID | INT | ID of the routing application from the RoutingApplications table, or 0 if none was used. |
AcdGroupsID | INT | ID of the ACD group, from the AcdGroups table, or 0 for calls which did not enter the ACD. |
DiallerCampaignsID | INT | ID of the dialler campaign, from the DiallerCampaigns table, or 0 for calls which did not use a dialler campaign. |
dtIntervalStart | DATETIME | Date and Time of the start of the interval. |
ServiceNumbersRootNumber | VARCHAR(32) | The RootNumber field of the service number, as configured when the compressed statistics were created. |
ServiceNumbersName | VARCHAR(64) | The Name field of the service number, as configured when the compressed statistics were created. |
ServiceNumbersName2 | VARCHAR(64) | The Name2 field of the service number, as configured when the compressed statistics were created. |
DynamicPriorityGroupsName | VARCHAR(64) | The Name field from the DynamicPriorityGroups table, as configured when the compressed statistics were created. |
AcdGroupsName | VARCHAR(64) | The Name field from the AcdGroups table, as configured when the compressed statistics were created. |
DiallerCampaignsName | VARCHAR(64) | The Name field from the DiallerCampaigns table, as configured when the compressed statistics were created. |
ACD_Count | INT | Inbound calls to ACD, total. |
ACD_Direct | INT | Calls routed directly to the acd group and this is the first acd group the call has been processed in |
ACD_OverflowIn_TransferIn | INT | Calls routed to the ACD group due to an agent making a call transfer from one group to another group (blind or assisted) |
ACD_OverflowIn_GroupRules | INT | Calls routed to the ACD group by a group rule overflowing from one group to another |
ACD_OverflowIn_IVR | INT | Calls routed to the ACD group by the IVR and this was not the first group the call was processed in (so the call was in the ACD, left to go back to the IVR and then was routed to another ACD group by the IVR) |
GroupStart_LoggedInForCallsAgentCountExceptPostcall | INT | The number of agents logged into the acd group for calls at the time the call entered the group, not including agents who were in automatic post call. |
GroupStart_LoggedInForCallsAgentCount | INT | The number of agents logged into the acd group for calls at the time the call entered the group. |
GroupStart_PresentAgentCount | INT | The number of agents logged into the acd group who were in a status with the “present” flag in the ACD agent status when the call entered the ACD group. |
GroupStart_LoggedInToAcdAgentCount | INT | The number of agents logged into the acd group (in any status) when the call entered the ACD group. |
GroupStart_LoggedInRequiredSkillAgentCount | INT | The number of agents logged into the acd group (in any status) when the call entered the ACD group who had the required skills associated with the call. |
GroupStart_Client_LoggedInAgentCount | INT | The number of agents logged into the client account in total (over all ACD groups), when the call entered the ACD group. |
Abandoned_BeforeQueue_Count | INT | Calls that are abandoned before queue. |
Abandoned_BeforeQueue_Time_GroupStart_GroupEnd_Total | BIGINT | Calls that are abandoned before queue, total seconds from dtGroupStart to dtGroupEnd. |
Abandoned_BeforeQueue_Time_GroupStart_GroupEnd_Max | INT | Calls that are abandoned before queue, max seconds from dtGroupStart to dtGroupEnd. |
Abandoned_Queue_Count | INT | Calls that are abandoned in queue. |
Abandoned_Queue_Time_GroupStart_GroupEnd_Total | BIGINT | Calls that are abandoned in queue, total seconds from dtGroupStart to dtGroupEnd. |
Abandoned_Queue_Time_GroupStart_GroupEnd_Max | INT | Calls that are abandoned in queue, max seconds from dtGroupStart to dtGroupEnd. |
Abandoned_Queue_5Sec_Count | INT | Calls that are abandoned in queue in less than 5 seconds. |
Abandoned_Queue_5Sec_Time_GroupStart_GroupEnd_Total | BIGINT | Calls that are abandoned in queue in less than 5 seconds, total seconds from dtGroupStart to dtGroupEnd. |
Abandoned_Queue_5Sec_Time_GroupStart_GroupEnd_Max | INT | Calls that are abandoned in queue in less than 5 seconds, max seconds from dtGroupStart to dtGroupEnd. |
Abandoned_SLA_Count | INT | Calls that are abandoned within service level. |
NotQueued_Hangup_Count | INT | Calls that are not queued and hangup by the system. |
NotQueued_Hangup_Time_GroupStart_GroupEnd_Total | BIGINT | Calls that are not queued and hangup by the system, total seconds from dtGroupStart to dtGroupEnd. |
NotQueued_Hangup_Time_GroupStart_GroupEnd_Max | INT | Calls that are not queued and hangup by the system, max seconds from dtGroupStart to dtGroupEnd. |
NotQueued_Rule_Count | INT | Calls that are not queued by a Group rule. |
NotQueued_Rule_Time_GroupStart_GroupEnd_Total | BIGINT | Calls that are not queued by a Group rule, total seconds from dtGroupStart to dtGroupEnd. |
NotQueued_Rule_Time_GroupStart_GroupEnd_Max | INT | Calls that are not queued by a Group rule, max seconds from dtGroupStart to dtGroupEnd. |
NotQueued_Rule_Hangup_Count | INT | Calls that are not queued by a Group rule and the rule is Hangup. |
NotQueued_Rule_Hangup_Time_GroupStart_GroupEnd_Total | BIGINT | Calls that are not queued by a Group rule and the rule is Hangup, total seconds from dtGroupStart to dtGroupEnd. |
NotQueued_Rule_Hangup_Time_GroupStart_GroupEnd_Max | INT | Calls that are not queued by a Group rule and the rule is Hangup, max seconds from dtGroupStart to dtGroupEnd. |
NotQueued_Rule_Overflow_Count | INT | Calls that are not queued by a Group rule and the rule is Overflow to group. |
NotQueued_Rule_Overflow_Time_GroupStart_GroupEnd_Total | BIGINT | Calls that are not queued by a Group rule and the rule is Overflow to group, total seconds from dtGroupStart to dtGroupEnd. |
NotQueued_Rule_Overflow_Time_GroupStart_GroupEnd_Max | INT | Calls that are not queued by a Group rule and the rule is Overflow to group, max seconds from dtGroupStart to dtGroupEnd. |
NotQueued_Rule_MediaEvent_Count | INT | Calls that are not queued by a Group rule and the rule is request/create Media event (Voicemail, Callback, Fax). |
NotQueued_Rule_MediaEvent_Time_GroupStart_GroupEnd_Total | BIGINT | Calls that are not queued by a Group rule and the rule is request/create Media event, total seconds from dtGroupStart to dtGroupEnd. |
NotQueued_Rule_MediaEvent_Time_GroupStart_GroupEnd_Max | INT | Calls that are not queued by a Group rule and the rule is request/create Media event, max seconds from dtGroupStart to dtGroupEnd. |
NotQueued_Rule_ExDestination_Count | INT | Calls that are not queued by a Group rule and the rule is External destination. |
NotQueued_Rule_ExDestination_Time_GroupStart_GroupEnd_Total | BIGINT | Calls that are not queued by a Group rule and the rule is External destination, total seconds from dtGroupStart to dtGroupEnd. |
NotQueued_Rule_ExDestination_Time_GroupStart_GroupEnd_Max | INT | Calls that are not queued by a Group rule and the rule is External destination, max seconds from dtGroupStart to dtGroupEnd. |
Queued_Hangup_Count | INT | Calls that are queued and hangup by the system. |
Queued_Hangup_Time_GroupStart_GroupEnd_Total | BIGINT | Calls that are queued and hangup by the system, total seconds from dtGroupStart to dtGroupEnd. |
Queued_Hangup_Time_GroupStart_GroupEnd_Max | INT | Calls that are queued and hangup by the system, max seconds from dtGroupStart to dtGroupEnd. |
Queued_Hangup_Time_QueueStart_GroupEnd_Total | BIGINT | Calls that are queued and hangup by the system, total seconds from dtqueueStart to dtGroupEnd. |
Queued_Hangup_Time_QueueStart_GroupEnd_Max | INT | Calls that are queued and hangup by the system, max seconds from dtQueueStart to dtGroupEnd. |
Queued_Rule_Count | INT | Calls that are queued by a Group rule. |
Queued_Rule_Time_GroupStart_GroupEnd_Total | BIGINT | Calls that are queued by a Group rule, total seconds from dtGroupStart to dtGroupEnd. |
Queued_Rule_Time_GroupStart_GroupEnd_Max | INT | Calls that are queued by a Group rule, max seconds from dtGroupStart to dtGroupEnd. |
Queued_Rule_Hangup_Count | INT | Calls that are queued by a Group rule and the rule is Hangup. |
Queued_Rule_Hangup_Time_GroupStart_GroupEnd_Total | BIGINT | Calls that are queued by a Group rule and the rule is Hangup, total seconds from dtGroupStart to dtGroupEnd. |
Queued_Rule_Hangup_Time_GroupStart_GroupEnd_Max | INT | Calls that are queued by a Group rule and the rule is Hangup, max seconds from dtGroupStart to dtGroupEnd. |
Queued_Rule_Overflow_Count | INT | Calls that are queued by a Group rule and the rule is Overflow to group. |
Queued_Rule_Overflow_Time_GroupStart_GroupEnd_Total | BIGINT | Calls that are queued by a Group rule and the rule is Overflow to group, total seconds from dtGroupStart to dtGroupEnd. |
Queued_Rule_Overflow_Time_GroupStart_GroupEnd_Max | INT | Calls that are queued by a Group rule and the rule is Overflow to group, max seconds from dtGroupStart to dtGroupEnd. |
Queued_Rule_MediaEvent_Count | INT | Calls that are queued by a Group rule and the rule is request/create Media event (Voicemail, Callback, Fax). |
Queued_Rule_MediaEvent_Time_GroupStart_GroupEnd_Total | BIGINT | Calls that are queued by a Group rule and the rule is request/create Media event (Voicemail, Callback, Fax), total seconds from dtGroupStart to dtGroupEnd. |
Queued_Rule_MediaEvent_Time_GroupStart_GroupEnd_Max | INT | Calls that are queued by a Group rule and the rule is request/create Media event (Voicemail, Callback, Fax), max seconds from dtGroupStart to dtGroupEnd. |
Queued_Rule_ExDestination_Count | INT | Calls that are queued by a Group rule and the rule is External destination. |
Queued_Rule_ExDestination_Time_GroupStart_GroupEnd_Total | BIGINT | Calls that are queued by a Group rule and the rule is External destination, total seconds from dtGroupStart to dtGroupEnd. |
Queued_Rule_ExDestination_Time_GroupStart_GroupEnd_Max | INT | Calls that are queued by a Group rule and the rule is External destination, max seconds from dtGroupStart to dtGroupEnd. |
AgentCall_Count | INT | Total calls to agent. |
AgentCall_SLA_Count | INT | Total calls to agent within the Service level. |
AgentCall_Time_GroupStart_GroupEnd_Total | BIGINT | Total calls to agent, total seconds from dtGroupStart to dtGroupEnd. |
AgentCall_Time_GroupStart_GroupEnd_Max | INT | Total calls to agent, max seconds from dtGroupStart to dtGroupEnd. |
AgentCall_Time_GroupStart_AgentConnect_Total | BIGINT | Total calls to agent, total seconds from dtGroupStart to dtAgentConnect. |
AgentCall_Time_GroupStart_AgentConnect_Max | INT | Total calls to agent, max seconds from dtGroupStart to dtAgentConnect. |
AgentCall_Time_QueueStart_AgentConnect_Total | BIGINT | Total calls to agent, total seconds from dQueueStart to dtAgentConnect. |
AgentCall_Time_QueueStart_AgentConnect_Max | INT | Total calls to agent, max seconds from dtQueueStart to dtAgentConnect. |
AgentCall_Time_AgentConnect_GroupEnd_Total | BIGINT | Total calls to agent, total seconds from dtAgentConnect to dtGroupEnd. |
AgentCall_Time_AgentConnect_GroupEnd_Max | INT | Total calls to agent, max seconds from dtAgentConnect to dtGroupEnd. |
AgentCall_Time_CallStart_CallEnd_Total | BIGINT | Total calls to agent, total seconds from dtCallStart to dtCallEnd. |
AgentCall_Time_CallStart_CallEnd_Max | INT | Total calls to agent, max seconds from dtCallStart to dtCallEnd. |
AgentCall_PostCall_Time_Total | BIGINT | Inbound calls to agents, agent answered, post call work required, total seconds |
AgentCall_PostCall_Time_Max | INT | Inbound calls to agents, agent answered, post call work required, max seconds |