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| ID | The ReportsID in the database. This field can not be changed. |
|---|---|
| Technical-ID | The Technical-ID to classify the report within your structure. Example: ACD-A-001 (Customized<CustomerName>) |
| Report | The reports name. Example: ACD Agent Calls Report 1 - itemised agent calls by date / time (Customized<CustomerName>) Additional: After saving the configuration, a Short Text is automatically created within the portal which contains the ID of the new report in its name. The syntax is 'Reports.<ReportsID>.Name'. This Short Text can now be edited as sysadmin under 'Menu → Texts → Short Texts' to provide a translation to the other languages you use in the portal. |
| File Name Prefix | This prefix is used by the system to refer to the report. This is the critical field which is used during updates, for example. To ensure that your customized report will remain unchanged after the update, this field must be changed. Example: Statistics_AcdAgentCallsReport_Customized<CustomerName> |
| Wiki Link | This field could be filled with an internal wiki link that gives further information to your customized report. Any URL can be used within this field. Note: The entries in this row should contain no spaces |
5. After adding the information into the fields, press save
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