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Description

This report contains data for inbound calls to the selected ACD groups over the time period and granularity chosen. Data is presented individually per group and per day of the week.

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: if an incoming call is transferred from one ACD group to another, then this will be counted in BOTH ACD groups. This report is designed to be viewed by the manager / supervisor of the ACD groups in question, so aggregated data should be viewed with caution.

Sample Execution (Input) → Sample Report (Output)

This report is optimised for the following output formats:
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Columns

The following columns are provided.

Legend

Table

Alias

AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) )

acdb

Offered Calls

Include Page
AcdB - AcdGetCalls_Group
AcdB - AcdGetCalls_Group

Calls SLA %

Include Page
AcdB - AcdGetInServiceCallsByParam_Group
AcdB - AcdGetInServiceCallsByParam_Group

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