Description
The CompressedU
...
reports contain aggregated statistics regarding:
- Logins by users to the ACD and to ACD groups
- Times spent in particular status
Information such as:
- The User
- The ACD group
- The profile the user was logged into
- The number of logins
- To the ACD
- To the group
- The number of status changes
- To the ACD
- To the group
- Times spent in various status
is provided.
Note: because these statistics are aggregated, not quite as much information is available as from the detail records. However, this aggregated data can be retained for a much longer time.
Read more in Reporting API - CompressedU