Description

The CompressedU reports contain aggregated statistics regarding:

  • Logins by users to the ACD and to ACD groups
  • Times spent in particular status

Information such as:

  • The User
  • The ACD group
  • The profile the user was logged into
  • The number of logins
    • To the ACD
    • To the group
  • The number of status changes
    • To the ACD
    • To the group
  • Times spent in various status

is provided.

Note: because these statistics are aggregated, not quite as much information is available as from the detail records. However, this aggregated data can be retained for a much longer time.

Read more in Reporting API - CompressedU

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