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| Include Page | ||||
|---|---|---|---|---|
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Counter - Taken
| Formula | Description |
|---|---|
| (Calls Taken directly) + ( Calls Taken indirectly |
...
| ) | All inbound calls which entered an ACD group and service number within a particular time slice and which were connected to an agent. | Formula | Description
|---|
Counter - Taken directly
| Include Page | ||||
|---|---|---|---|---|
|
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