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Description
This report contains cumulated data about the selected transaction codes set by agents during or at the end of in- and outbound calls within a particular time slice.
Sample Execution (Input) → Sample Report (Output)
This report is optimised for the following output formats:
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Columns
The following columns are provided.
Legend
Table | Alias |
|---|---|
StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
| Name | Description | Criteria Used |
|---|---|---|
Call Marker - Name | The name of the call marker | |
ACD Group - Configuration Group | The name of the configuration group | |
ACD Group - Agent Group | The name of the agent group | |
ACD Group - Quantity / Sum | The amount of time the current call marker was set by the agents | |
Call Duration - Total | The total duration need by the selected agents to set this call marker | |
Call Duration - Average | The average duration need by the agents to set this call marker. | |
| Post Call - Total | The total duration of post call times | |
| Post Call - Average | The average duration of post call times |
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